Lee Beauty Supply

+1 248-615-0418

25870 Middlebelt Rd, Farmington Hills, MI 48336 United States of America

Open Today: -

Quick Facts About Lee Beauty Supply

Lee Beauty Supply appears to have a mix of strengths and weaknesses based on the comments provided.

Starting with the strengths, one commenter mentioned that they have been going to this location for years and have never been disappointed. They praised the staff as being knowledgeable and informed about the products they sell. This indicates that the staff at Lee Beauty Supply is well-prepared to assist customers and provide helpful recommendations. Another commenter expressed appreciation for the convenience of the location, being near other shops like Little Caesars and Kroger. This suggests that the location of Lee Beauty Supply is convenient for customers and may attract more foot traffic.

In terms of weaknesses, one commenter mentioned experiencing a lack of customer service and disrespect from the workers at Lee Beauty Supply. They felt that the workers were unprofessional and gave them an attitude. This indicates that the customer service at this location may be inconsistent or subpar, potentially leading to negative experiences for customers. Another commenter mentioned that the store does not offer refunds or in-store credit, even with a receipt. This strict return policy may be a disadvantage for customers who may need to return products for various reasons.

Additionally, one commenter mentioned difficulties in finding the items they were looking for and receiving assistance from the staff. They felt ignored and neglected by the staff who were busy chatting with their friend. This suggests a lack of attentiveness and helpfulness from the staff, which can contribute to a negative shopping experience. Another commenter mentioned that the service they received on their visit was rude and unprofessional, leading them to recommend shopping elsewhere.

On the positive side, one commenter had a positive experience with a specific staff member named Jose. They were impressed with his assistance in finding the exact hair they wanted and matching the texture and color perfectly. This indicates that there may be knowledgeable and helpful staff members at Lee Beauty Supply, but this may not be consistent across all employees.

Overall, the strengths of Lee Beauty Supply appear to be knowledgeable staff (in some cases), a convenient location, and a track record of not disappointing long-time customers. However, the weaknesses include inconsistent customer service, strict return policies, and instances of unprofessional and rude behavior from staff members. It is important for the management at Lee Beauty Supply to address these weaknesses in order to improve the overall shopping experience for customers and attract more positive feedback.

Best TL Reviews

Ive stopped here occasionally for wigs and regular hair products. I usually go right in and come right out!

Recently, I stopped in looking for certain hair extensions I've been unable to find elsewhere except online.

As I called my stylist to let her know, I over heard two workers at front ordering tacos from phone up front. I waited until they were done, to which I over heard the person they were ordering from over the speaker ask them to make a decision because they had other people in line. They finally did.

I then asked if they could come over show me the hair and tell me how much the hair I wanted to see was. The one lady decided, I wasn't worth servicing, so she ask me to pick any one and she would tell me from the register. Mind you, I was looking at blending hair so I needed more than one length and color.

*I also wanted to stock up because I haven't seen them anywhere else thus far, except online.*

She gave me an attitude looked at computer or register and told me what they range from. Only two other people were in the store and they both were looking for there own items.

This location seems to think people will put up with the lack of service and disrespect, because it's remotely the only one in the area. It's better they would close then go or people to deal with the foolishness of some of these workers.

I decided not to purchase my hair from here, but go to another new location that opened up somewhere else and get everything I needed from there.

I will go across the city, before I stop here again.

They do not give refunds or in store credit even with receipt. I tried to return an Empire Paradise Wave 100% Human Hair package because it was too short for a ponytail. The hair had only been removed from the package by the ties/fasteners. Everything, including the bundle connection and the hair nets were still intact and never removed, in the original package. He still refused to honor it. He offered me 10% off anything I bought today. I have always went to this store for my hair care needs for years. This was the first time I needed to return anything and this is what happened. I will never enter this store again. I suggest anyone that shops there, please keep this incident in mind in the event you have to return anything.

I've gone to this location for years and have never been disappointed.

The staff is awesome and very informed about the products they're selling. They have such great appreciation for their customers and it shows.

I love this location!

Thank you once again for your patience and assisting me today.

First time here, I came in looking for a bundle, haven’t worn extensions in 5 to 10 years and didn’t really know what I was looking for. I am a licensed cosmetologist (and very picky about my hair), Jose was able to get me the exact hair that I wanted with the texture and color matched perfectly!! I was able to get enough hair to do my hair twice, and at a reasonable price!

My hair looks so natural and perfect and I didn’t have to do anything but install the hair!! I am so thankful for this shop and Jose for helping me out, I will definitely be coming back!

I was surprised to get very rude and unprofessional service the last time I visited. I recommend shopping elsewhere:(

I love going here. They have nice and helpful staff great products and it has convenient because it's near Little Ceases and next to Kroger

I went to this Lee' s beauty supply store . I walked in thought the store was empty, spent 5mins.No body said anything didn't see anyone.Finally saw 2 people behind register a man&women.They did not say ,may I help you nothing.Then they were

busy talking, to their friend. They were chatting both associates at register.

So I asked the man where was an item,he pointed to the back. I. didn't,find

the Item ,I had a hard time finding a couple,of items,they would not come from behind,the register and help me ,both were talking Some kind of politics or something.

I struggled looking for several items. Still could not find the item, I asked the associate for.

So I had a lot of stuff took up to the

counter,they were still,talking to their,friend.

One could have come and ring me up.

(Finally I thought to myself why are you buying stuff from

these people they dont,care about serving you,they are giving you

BAD,CUSTOMER,SERVICE,You are better then,this.

Go some where else)

So,I left. Left my items on the counter. THEY WERE

VERY RUDE.

Only reason I gave 1star

Is because you have to