KIKI Beauty Supply IV

+1 781-963-1792

11 Warren St #10, Randolph, MA 02368 United States of America

Open Today: -

Quick Facts About KIKI Beauty Supply IV

KIKI Beauty Supply IV has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the helpful and friendly staff. According to one comment, the two young girls working at the front of the store were described as very helpful and nice. This positive customer service experience contributes to a positive reputation for the store.

Another strength is the convenience of having a local store. It is mentioned that it is good to have a beauty supply store nearby, saving customers from having to travel to the city. This convenience factor may attract customers who prefer to shop locally.

However, there are several weaknesses that are highlighted in the comments.

One major weakness is the disrespectful and rude behavior of some of the employees. In one comment, two Haitian ladies were overheard speaking negatively about a customer in Creole. When confronted, they tried to deny their actions and blamed the customer. This disrespectful behavior is unacceptable and creates a negative experience for customers.

Another weakness is the lack of product variety and availability. Some commenters mentioned that the store often does not have the products they are looking for and the hair selection is described as minimal. This can be frustrating for customers who come to the store with specific items in mind, only to find that they are not available.

Additionally, the prices at KIKI Beauty Supply IV are mentioned as being very expensive. One customer mentioned a significant price difference between the store and an online retailer, and ultimately chose to purchase the item from the online retailer. This may discourage customers from making purchases at the store if they can find better prices elsewhere.

Another weakness mentioned is the lack of customer service and professionalism. Multiple comments mention that the employees do not greet customers and act as if they are bothered by customer inquiries. This lack of customer service and professionalism can make customers feel uncomfortable and not valued as customers.

Furthermore, there are complaints about the store's handling of a refund situation. One customer purchased items that were marked with different prices and placed in the wrong area. When requesting a refund, they were met with rude behavior from the employees and were only given a small amount back as store credit. This lack of understanding and accommodation for the store's mistakes can result in customer dissatisfaction and loss of trust.

In conclusion, KIKI Beauty Supply IV has strengths such as helpful staff and local convenience, but it also has weaknesses including disrespectful behavior, limited product availability, high prices, lack of customer service, and issues with handling refunds. These weaknesses create a negative experience for customers and may lead to a loss of business.

Best TL Reviews

My sister went into kikis and was on her phone trying to see what braiding hair to buy and scoping out the scene. Two haitian ladies ( the one with pink glasses and a older lightskin one) were talking about her in creole and saying how she is going to steal/shes pretending to be on her phone. My sister was embarrassed and left. I came right back inside and I confronted them about it and they tried to act as if SHE made the mistake (my sister speaks fluent creole she is from Haiti born and raised). At this point I am furious because now they are trying to seem as if she is lying when really they were being completely disrespectful and not acting as if they were in a work place being out of line. I ask to speak to their boss after hassling for the number another coworker who was very respectful let me talk to him. He was also completely rude and condescending as well. I left knowing that they probably would not be fired or in trouble since the boss clearly doesn’t care. But I know they will never talk about somebody again so disrespectfully and loud. I’ve been coming here for 6+ years but after this I will never give these people a dime of my money!! The picture I added shows the two ladies who were being disrespectful towards my sister and also being disrespectful and talking down on me as well. Just to make you aware that if they are talking about my sister they are going to talk about you too! And also the boss does not care because it’s not like he’s losing money.

The two young girls that work the front are very helpful and so nice every question I asked they were able answer it. They are very nice

Good to have store local but most often they never have what I'm looking for and clerks are never helpful.

Very expensive. I wanted some hair glue

Went into store clerk said $39.....what what...went home got it from Amazon 1day $19...huge difference

Hair selection is at a bare minimum.

If you're need something quick go there. there are way more options to get your supply.

Decided to check this place out due to it being close to my house . I walked in wasn’t greeted but started at by the women working behind the counter. A pack of hair caught my eye & while looking one of the women from the counter said “ that’s horrible Hair you don’t want that” and walked away not even a recommendation on a different brand . I Started to feel uncomfortable because they started helping another lady who they were all speaking to in Creole. Which was rude because I was looking to spend money on several packs of hair . Finally I just left . There was zero customer service & I will just make the hour drive to Boston instead of coming back here !

It’s convenient to get my products here in town rather than going to the city, however custom service is horrible. The employees don’t greet anyone, but rather sit laughing, talking and starring. When you ask a question they act as if you are bothering them. I’ve been shopping here since it opened but the new “staff” make me want to shop elsewhere.

Recently moved here and luckily found a beauty supply nearby. The store is clean and stocked with most of the things I usually look for. The reason for 2 stars is the lack of customer service. I purchased 3 items that were marked differently and placed in the wrong area. I went back for a refund but I was given a hard time. The women in the front of the store were rude over a few dollars. I asked to speak to a manager but he wasn’t available. I was only given $1 back which I used for store credit. Unfortunately I won’t be coming back to this location and it saddens me that I wasn’t accommodated for the errors made on their end. They will have to work on theirs by being on top of prices that are marked on items as well as accommodating customers who notice their mistakes.

I found everything I needed and the staff was very helpful.