A-1 Nails

+1 410-719-2200

Catonsville, MD 21228 United States of America

Open Today: -

Quick Facts About A-1 Nails

A-1 Nails place, based on the comments provided, has both strengths and weaknesses. It is important to assess these factors in order to provide a comprehensive analysis of the salon.

Strengths: 1. Friendly and professional staff: Multiple comments mention the nail technicians being nice, kind, professional, and providing great customer service. This suggests that the salon has a welcoming and pleasant atmosphere, which is important for customers to feel comfortable.

2. Honoring requests: One comment mentions that when there is a specific request during a pedicure, it is honored. This indicates that the salon is willing to accommodate customer preferences and strives to meet individual needs.

3. Good experiences with specific technicians: Several comments mention specific technicians, such as Brian, Cindy, Angie, and Henry, who are highly praised for their work. This suggests that these technicians have a high level of skill and expertise, leading to positive experiences for customers.

4. Cleanliness in some areas: A comment mentions that certain areas in the salon are clean. Cleanliness is important in a nail salon to ensure a safe and hygienic environment for customers.

Weaknesses: 1. Poor nail shaping and design: One comment mentions dissatisfaction with the shape of the nails, describing them as awful. This indicates that the quality of nail shaping and design may be inconsistent or subpar, leading to disappointment among customers.

2. Unsanitary practices: Another comment describes a negative experience with the use of unsanitized utensils and the reuse of wax sticks. This raises concerns about the salon's adherence to proper sanitation practices, which is crucial for maintaining the health and safety of customers.

3. Lack of addressing customer complaints: A customer who experienced burns on their eyelids and received unsatisfactory responses from the salon staff regarding their concerns suggests poor customer service and a lack of resolution of issues. This reflects negatively on the salon's ability to handle customer complaints and address them appropriately.

4. Inconsistent quality among technicians: One comment highlights that while some technicians are skilled and provide satisfactory service, others are sloppy, rush through pedicures, and leave dead skin. This inconsistency in quality suggests a lack of training or supervision of technicians, which can result in varied customer experiences.

5. Overbooking and crowded environment: A comment mentions that the salon seems overbooked and crowded, which can lead to longer wait times and potentially compromise the quality of service provided. Customers may feel rushed or overlooked in such a busy environment.

In summary, A-1 Nails place has strengths such as friendly staff, honoring requests, and good experiences with specific technicians. However, it also has weaknesses, including poor nail shaping and design, unsanitary practices, lack of addressing customer complaints, inconsistent quality among technicians, and overbooking/crowded environment. These weaknesses need to be addressed and improved upon to ensure a better overall customer experience.

Best TL Reviews

Nail technician was very nice, but the shape of my nails is awful I'm so sad. Asked for a cut down after seeing the color applied to them and was told it wouldn't work. Just wouldn't recommend very disappointed.

Horrible Mess, I Am So Disappointed.

I came here to my local nail salon for the 1st time to get my eyebrows waxed. Well the first red sign was that one of the nail technicians asked me and several others if she could wax us out in the waiting area to avoid the long wait for the 1 private waxing room that was already occupied. I and others declined and said we would wait.

Well, I wish I had just declined and left. While getting my eyebrows done I ended up opening my eyes at the end as she was cleaning up only to see that she had used unsanitized utensils on my face that had been used on everybody who entered that room and I also saw that the wax stick that she had used on my face she put it back into the wax. That was enough for me to determine that I was not going to come back.

After leaving my eyebrows felt a little sore but I figured it would subside and it was like that because they were freshly waxed, underlying my thoughts was a prayer that they weren't infected or anything by the Dirty Mess of supplies that was used on my face.

Anyway, wake up the next day and they still hurt, go to the mirror and to my surprise there are several scabs/ burns on my eyes. I immediately put neosporin on them. I called the nail salon and was told to put neosporin on my eyes. I stated that I would come back at my earliest convenience to let them see what they had done and to get my money back. Once i went back, my eyes were not addressed but apparently looked over until i had to stop the lady from trying to justify this happening and take a look at my eyebrows. I was pretty much told that it may be the "facial products " i use and i shouldn't get wax with using certain facial cleansers. That is understandable but I've been using the same products for years and never had an issue with waxing , second as you can see from the picture the location of the burns are on my eyelids. I never put facial products on my eyelids. The lady tried convincing me that some people get burned because of facial products instead of just saying "we apologize for this happening to you". I left even more Disappointed and now upset. I will be calling the health department.

Pleasant kind and very professional also for my pedicures when I have a request it is honored. This is the best that I have visited in years.

This place stay crowded. Love the way they do my nails

This nailshop has some nice technicians. My favorite are Brian, Cindy, Angie and Henry. The only reason I gave them 3 stars is because of my experience with some of the other technicians. Some do extremely sloppy nails, the ignore you when you tell them your nails a not the same size or fill too much on one side. So technicians will rush through your pedicure and leave dead skin. They always seem overbooked.

The good thing is Cindy and her Husband Brian are great, they are very kind and patient. They love to make sure the customer is happy and will fix any problem with a smile. Angie does amazing pedicures and she is very kind to the customers. Henry is great whenever he is there. Some of the other technicians need tips on how to professional nails. Other then that, I would say go check them out but definitely schedule a appointment.

One star only because there’s no zero to select!!!!!

Visit this location on 4/23/22 because my regular salon was only accepting cash. So I decided to try A 1 Nails for a Manicure/pedicure. My first plus was they weren’t busy. I was immediately serviced by an older Asian lady who exemplified great customer service. Set me up in the chair and began my pedicure. I observed her technique and thought okay she’s older, been around awhile and appeared to be the boss. I relaxed myself and assumed it would be alright. Pedicure done and the hot mess of a job was hidden with toe guards and fake slippers!????

Manicure was done just a clear polish job. Did a much better job!

Please do yourself a favor do not allow the older Asian woman do your pedicure. Went next door to M&T Bank pulled out some cash and went back to regular nail shop for re- polish.

I’m going with cash the next time to my regular shop.

Went in for a mani pedi. My Pedicure was fine very simple I like the color. However my manicure was terrible he did not give me the full service. He did not soak and clean my nails, he did not clean my cuticles, and my nails were left bulky and not shaped well. I was not aware that they were going to change out the person doing my nails after my pedi, so I was already apprehensive due to that then being a male I just asked to switch people or just pay for my pedicure and come back another time but Cindy reassured me that he would do a good job. He did not. I originally want 2 to 3 different colors with a nice design and nicely almond nails however I just settled for a blue paid my money and left.

I like A1Nails because the technician who does my nails does an awesome job. The techs are friendly, even the men do a good job. The areas that I have been in within the salon are clean. I have not had any problems in any way so far. Prayerfully, I will continue to say so