Lee Nails

+1 765-483-8122

2310 N Lebanon St # F, Lebanon, IN 46052 United States of America

Open Today: Closed

Quick Facts About Lee Nails

Lee Nails Place, based on the comments provided, has several strengths that contribute to its positive reputation among customers. These strengths include efficient service, skilled technicians, cleanliness, friendly staff, personalized customer service, attention to COVID-19 safety measures, and reasonable prices. However, there are also a few weaknesses mentioned, including rush jobs, unpolished nails, long wait times, and difficulty in accessing the TV screen's content.

One of the major strengths mentioned by customers is the efficient and timely service at Lee Nails Place. Despite arriving late, one customer mentioned that they were able to get their pedicures done just after the closing time. This demonstrates that the salon is willing to accommodate clients even when it's inconvenient for them. This level of flexibility and customer focus is likely to contribute to positive experiences and customer loyalty.

The skill and expertise of the technicians at Lee Nails Place is also highly praised. One customer noted that they received the best dip manicure they've ever had, even after visiting several other nail salons in different areas. This indicates that Lee Nails Place employs experienced and talented technicians who are capable of delivering high-quality manicures to their clients.

Another strength of Lee Nails Place that customers appreciate is the cleanliness of the salon. Maintaining a clean and hygienic environment is crucial in a nail salon, as it assures customers of their safety and well-being. By ensuring their salon is clean, Lee Nails Place establishes a sense of trust with their customers, which is likely to contribute to positive word-of-mouth and repeat business.

The friendly staff at Lee Nails Place is also mentioned as a strength. Customers appreciate the personal touch and the fact that the owners know them by their first names. This demonstrates that the salon values building relationships with its customers, creating a welcoming and comfortable atmosphere that encourages customer loyalty.

Furthermore, Lee Nails Place takes COVID-19 safety measures seriously, as one customer mentioned. By promptly requesting a customer to wear a mask upon entering the salon, they are ensuring the safety of both their clients and staff. This attention to detail and concern for customer welfare is likely to boost customer confidence in the salon and contribute to its positive reputation.

In terms of weaknesses, there are a few areas that can be improved at Lee Nails Place. One customer mentioned feeling rushed and treated as a nuisance during their visit. This indicates that there may be instances where the staff prioritizes speed over providing a satisfying customer experience. It is essential for the salon to address this issue and ensure that customers feel valued and respected during their visits.

Another weakness mentioned is the lack of attention to detail. One customer noted that their nails were left unpolished on one side. This suggests that their manicure was not completed to the expected standard. Consistency in delivering the desired results is crucial for customer satisfaction, and improvements should be made in this area.

Additionally, long wait times were also mentioned by one customer. Waiting for an hour for a manicure can be frustrating for customers, especially when there is limited entertainment available. Lee Nails Place could consider implementing strategies to minimize wait times and improve the waiting area to provide a more enjoyable experience for clients.

Lastly, one customer mentioned that the TV in the salon was difficult to read as it was not placed close enough. This may seem like a minor issue, but it can impact the overall customer experience, especially when clients are looking for a source of entertainment during their visit. Lee Nails Place should consider addressing this issue to ensure that clients have an enjoyable experience while waiting or during treatments.

In conclusion, Lee Nails Place has several strengths that contribute to its positive reputation, including efficient service, skilled technicians, cleanliness, friendly staff, personalized customer service, attention to COVID-19 safety measures, and reasonable prices. However, there are a few areas where improvements can be made, such as avoiding rush jobs, ensuring attention to detail, minimizing wait times, and addressing issues with the TV placement for better customer experience.

Best TL Reviews

We enjoyed our pedicures today and even though we came in late we got right in and done just after they closed. Appreciated they were not in a rush just to get us done. We'll be back, my husband enjoyed his pedi too

I had the best dip mani at Lee nails! I’ve been to several different nail salons in fishers, zionsville, and Lafayette, and Lee nails did the best job I’ve ever seen! Thank you so much

The place is very clean. The staff is so friendly. Plus they do an amazing job. The prices are fairly decent to!!!!! ( yes I need a fill lol but I still love them)

Great customer service. Owners know their customers by their first names.

I appreciate how serious they take Covid and keeping everyone safe. They quickly requested a customer that walked in, to mask up. ???? They are quick, helpful, very experienced and they provide a relaxing environment!

Rude rush job. Left sides of nails unpolished. I rarely get my nails done. It wasn't a good experience. I felt like a nuisance. She was in a big hurry. The end...just splatter the oil on and shew you away like an annoying pest.

A bit slow. Had to wait almost an hour just for a manicure. The mani eas fine I was bored to wait so long. TV was on mute and you had to read the words. Too bad it wasn't close enough foe anyone to read.

They do a good job and are way better than the other places in Lebanon. Seems like the other nail salon modern nails always tries to over charge and do stuff that you don't want done. Lee's always does what I want and at a good price!