Lee Wong Chinese Takeaway

+44 1698 745070

25 Hope St, Mossend, Bellshill ML4 1QA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lee Wong Chinese Takeaway

Lee Wong Chinese Takeaway is a popular Chinese restaurant located in Bellshill. While it has received mixed reviews, it is important to analyze the strengths and weaknesses of the establishment based on the comments provided.

Starting with the strengths, one reviewer mentioned that even on the busiest nights, the deliveries from Lee Wong are still piping hot. This suggests that the restaurant is efficient in maintaining the quality of their food during busy periods, which is a positive aspect for customers who prefer home delivery. Another comment highlights the excellent quality of their food, with one customer even stating that it is the best Chinese meal they have ever had. This indicates that the restaurant excels in culinary expertise and is capable of satisfying customers with their delicious dishes.

Additionally, the salt and chili chips are mentioned as being amazing, which could be considered a specialty of the restaurant. Having a standout dish can attract customers, as they will come back for a specific item that they enjoyed. The fact that a customer travels a distance of 5 miles to collect food from Lee Wong is a testament to the quality of their offerings.

However, there are some weaknesses that need to be addressed. One customer complained about the long delivery time, stating that the food took 1 hour and 45 minutes to arrive, and by that time it was cold. This reflects poorly on the restaurant's efficiency and service. Moreover, the customer mentioned not bothering to call back to complain as they doubted that the restaurant would take appropriate action to rectify the situation. This raises concerns about the customer service and how the restaurant handles complaints or issues.

Another gripe expressed by customers is the high prices, with one individual mentioning that they no longer visit as frequently due to the expense. This implies that Lee Wong may not offer the best value for money compared to other Chinese restaurants in the area. Another complaint relates to the portion sizes, with a customer noting that they received a small amount of curry sauce for a high price. This suggests that the restaurant may not be generous with its servings or may not adequately portion dishes to match their prices.

Other weaknesses mentioned include difficulties in placing orders due to the busy phone lines and limited staff. One customer suggests that adding another phone line and staff member could help alleviate this issue and improve the overall customer experience. Moreover, a delayed delivery is mentioned, with an order taking over an hour despite being told it would be delivered within 30 minutes. This indicates a lack of punctuality and reliability in their delivery service.

Lastly, a customer highlights that while Lee Wong is considered the best Chinese takeaway in Bellshill, the only flaw is their prawn crackers. While this may seem like a minor issue, it is important for a restaurant to consistently deliver on all aspects of their menu in order to maintain their reputation and customer satisfaction.

In conclusion, Lee Wong Chinese Takeaway has both strengths and weaknesses based on the comments provided. The positives include consistently hot deliveries, excellent food quality, standout dishes such as salt and chili chips, and the loyalty of some customers who are willing to travel for their meals. However, there are weaknesses that should be addressed, including long delivery times, high prices, limited portion sizes, difficulties in placing orders, and issues with punctuality. By addressing these weaknesses, Lee Wong could improve its overall customer experience and maintain its position as a top Chinese takeaway in Bellshill.

Best TL Reviews

Ordered a delivery this week was told it won't be long 1h 45 mins it took food was cold couldn't be bothered phoning them back up, what would they have done? Sent more food out another hour later? Wont be back

Better Chinese at cheaper prices. Don't mind paying if it was worth it but nearly £6 for chips fried rice and curry sauce in one tub with a spoonful of curry

sauce is poor show it was bone dry

My Favourite place for a Chinese, Even on their busiest nights deliveries are still piping hot

Honestly one of the best Chinese meals I’ve eaten First time trying it. Lovely prepared food and salt and chilli chips are amazing. Will order again

Really great Chinese takeaway!

Beef satay is outstanding from here only issue is its extremely busy most nights regardles if its a weekend or not so somtimes you just can't get them on the phone to place an order a head of time which is a must for collection. They only have one phone line and 2 members of staff behind the reception most occasions wouldnt hurt to maybe add a second ? Worth a visit

I ordered at 5.15pm was told it would be 30min its now 6.27pm order still not here after calling 60 times to try find out were our order is

Food is excellent quality and the best I’ve had from a Chinese takeaway. I live 5 miles away and still travel to Bellshill to collect food.

Only problem is it is very expensive now compared to other places and I don’t go as often now due to this.

Best Chinese in bellshill, always brilliant only flaw is their prawn crackers