Lovely Nail

+1 770-436-2777

3791 S Cobb Dr SE, Smyrna, GA 30080 United States of America

Open Today: -

Quick Facts About Lovely Nail

Lovely Nail place has received a mixture of positive and negative comments from customers, which provides insight into the strengths and weaknesses of the salon.

Strengths:

1. Quality service: Many customers have praised the quality of service at Lovely Nail place. They mention that the technicians do a great job of shaping nails and applying polish, resulting in a smooth and neat finish. This indicates that the salon has skilled and efficient technicians who prioritize delivering excellent results.

2. Friendly and welcoming atmosphere: Multiple customers appreciate the friendly and welcoming atmosphere at Lovely Nail place. They mention that the staff feels like a family and make an effort to make customers feel comfortable during their visit. This creates a positive and enjoyable experience for customers, making them more likely to return and recommend the salon to others.

3. Variety of services: Customers appreciate the range of services offered at Lovely Nail place. They mention getting both nail and eyebrow services at the salon, and most express satisfaction with the results. This indicates that the salon offers a comprehensive menu of services to cater to different customer needs and preferences.

4. Affordable prices: Several customers mention that the prices at Lovely Nail place are reasonable and affordable. This is a strength for the salon as it makes their services accessible to a wider range of customers. Affordable prices can also attract new customers and encourage repeat visits.

5. Unique techniques: A customer specifically mentions that Lovely Nail place applies SNS powder with a brush instead of dipping the finger into the powder. This differentiates the salon from others and may attract customers who prefer this technique.

Weaknesses:

1. Rude and unprofessional service: One customer had a negative experience with a technician who was rude and rushed during their pedicure. The customer also felt neglected when the technician paid more attention to a chair and criticized their skills. This indicates a weakness in consistency and customer service. Rude and unprofessional behavior can deter customers from returning and may result in negative word-of-mouth.

2. Long wait times: A few customers mention waiting for an extended period of time before being serviced at Lovely Nail place. One customer mentions a 30-minute wait, while another mentions waiting for an hour. This indicates that the salon may struggle with managing their appointments efficiently, resulting in longer wait times for customers. This can be frustrating for customers who have limited time and may discourage them from returning in the future.

3. Inconsistent customer service: A customer mentions having a negative experience with a technician who displayed an unprofessional attitude and demeanor. This indicates a lack of consistency in customer service, as the same customer states that they had a positive experience in the past. Inconsistent customer service can make customers uncertain about what to expect during their visit and may result in a loss of trust and loyalty.

In conclusion, Lovely Nail place has strengths in providing quality service, fostering a friendly atmosphere, offering a variety of services, and maintaining affordable prices. However, they also have weaknesses in terms of occasional rude or unprofessional service, long wait times, and inconsistency in customer service. Addressing these weaknesses can help the salon improve customer satisfaction and loyalty.

Best TL Reviews

Came in on my lunch break to get a fill-in and polish change. There were three techs working when I arrived and I was the third customer. The gentleman who did my nails was very friendly and efficient. He shaped my nails better than the set I came in with, and his polish application was very smooth and neat. I’m happy to have found a go-to reliable nail salon in Smyrna.

I’ve been coming to this nail salon for a little over a year now and I can definitely say I refuse to go anywhere else. Even when COVID first hit and they were closed I went without nails until they opened. The environment is always pleasant, the staff is a family so they do a great job of making you feel comfortable while you’re being serviced. When it comes to nails and toes I’m never disappointed I’ve been serviced by everyone in the salon and they all take their time with shaping and applying my powder to my nails and desired color to my toes, they also do well at ensuring your satisfied through out your service. The longest I’ve ever waited for service was 30 min and that was by choice because now I only let one tech do my nails. I do get my eyebrows waxed as well and no complaints there, they definitely have a loyal customer when it comes to me. I usually spend anywhere between $40-$80.

Horrible service! The wife or whomever the lady is that does the pedicure was very rude, drills too deep on the toe nail and too rushed for me. I didn’t like the polish and o boy did the attitude come out. I will never return! Worst pedicure I ever had. My daughter got her toes polished and she was too worried about her turning the chair on rather paying attention to the polish leaking on my toes smh!!! Then told me don’t come early again. Find a different position because this one you are not good at. I wouldn’t recommend to anyone!!!!!!

Always enjoy getting my nails and pedicure done here. Next time I need to ask to have the inside of my nails done. This is my 3rd visit. Family owned and they're friendly. Prices are good.

Lovely Nail delivers quality nails and precise shaping and I know many women look for that now with all the nail trends going on. I get SNS on my hands and gel on my toes every time ($70). They don’t dip your finger inside the powder like other salons, the powder is applied using a brush. The owner is hilarious and so is the family. I only come here and waited 2 months before they opened again after this Covid-19.

I rather enjoy this spot. It's a small family owned business. They are very friendly and establish rapport very quickly. The owners, which are a husband and wife team primarily do the nails. The two daughters and son in law tend to the pedicures. I have never been disappointed. Ever. I'm always challenging them to do "off the wall" designs. They never disappoint. I get my nails done elsewhere due to the fact that there is always a long wait. I highly recommend this location. You won't be disappointed.

Not a very long wait. I went on a Sunday afternoon. Very kind people. They were super sweet to my daughter who got her nails painted. It was also very affordable. Thank you for your work!

I just left this business not too long ago. I told the guy what services I wanted. He asked if I was willing to wait and initially I said, Yes. He said 1 hour but his demeanor and attitude was very unprofessional. So, as a customer was walking out, I asked the guy agin to make sure I heard him correctly, and he said, Yes, one hour and said something else sarcastic. I walked out. I've gotten my nails done there before and didn't have an issue and the customer service was good at that time but its been a while since I've been there and I decided to treat myself and go back to Lovely Nails. I will not ever step foot in that place again. Customer service is important and is the heartbeat of a business and when anyone is unprofessional about providing a service, that business doesn't have to worry about getting my money because I won't give it to them.