Lovely Nail

+1 301-839-3799

6236 Oxon Hill Rd, Oxon Hill, MD 20745 United States of America

Open Today: -

Quick Facts About Lovely Nail

Lovely Nail Place, based on the comments provided, has both strengths and weaknesses. In this analysis, we will highlight and discuss these aspects in detail.

One of the strengths mentioned by a customer is the availability of different technicians like Gigi or Don for nail services. This indicates that Lovely Nail Place has a variety of well-trained staff members to cater to different customer preferences. Additionally, the mention of cash discounts from Monday through Thursday suggests that the salon understands the financial needs of its customers and provides incentives for them to return.

Another positive aspect mentioned is the quick response for walk-in customers. This indicates that Lovely Nail Place is efficient in managing its appointments and can accommodate customers who may not have made prior reservations. Quick response times are generally appreciated in service-based industries and can contribute to customer satisfaction.

However, several weaknesses were raised by different customers in their comments. One common complaint was about the quality of the service provided. Many customers reported rushed and uneven work, with nails being improperly placed and acrylics breaking easily. This indicates a lack of attention to detail and precision in their nail services.

Furthermore, there were instances of poor customer service, with some customers claiming to have been treated rudely and in a nasty manner. This suggests a lack of professionalism and may contribute to a negative overall experience for customers. One specific incident mentioned how a customer had to wait for her nails to be fixed despite the salon's mistake, which further highlights the poor customer service aspect.

Another weakness mentioned is the lack of flexibility when it comes to services offered. Some customers reported being forced into getting additional services against their will or being refused certain services altogether. This indicates that Lovely Nail Place may not prioritize individual customer preferences and instead pushes for higher-priced services regardless of customer desires.

Some customers also reported issues with the quality of work specifically related to nail designs. Smiley faces and hearts were mentioned as being poorly done, with uneven lines and crooked shapes. This suggests a lack of skill or attention to detail when it comes to nail artistry.

In terms of pricing, there were complaints of overcharging or inconsistency in pricing. One customer mentioned that even with a 15% discount, the price was still higher than expected. Inconsistent pricing and overcharging can lead to customer dissatisfaction and may discourage clients from returning.

In summary, Lovely Nail Place has strengths such as a variety of technicians, cash discounts for certain days, and quick walk-in response times. However, the salon falls short in terms of service quality, customer service, flexibility in services offered, and pricing consistency. Addressing these weaknesses would be crucial for the salon to improve overall customer satisfaction and retain its clientele.

Best TL Reviews

DO NOT COME HERE . They are rude and nasty I came here 2/22/2023 to get a full set paid $70 for the very next morning my polish to be cracking and peeling off , after noticing it I went to the salon to get it fixed just to be told I’d have to wait after serval others before I could get my nails fixed . Customer service was beyond horrible. Never returning to this nail shop again !!!!

This place use to be nice and did honest business. Now they have started mandating what services you have to get! Refusing services If you don't want what is suggested!!! I had to walk out of there with my hands looking atrocious because i didn't have enough money for the suggested extras!!! This happened during the previous visit but i had money to cover that. I knew the technician wasn't being honest because the nails she had issues with, had just been replaced a month prior so how could the acrylic be "too old" that fast? I really use to love this place but am unsure if I'll ever return.

Nails felt rushed. Nails are uneven, a variety of lengths. The nail extension is not placed on my nail fully so I have gaps in between the nail extension and my natural nail. The price says full set gel polish $40 and up but because I got a nail extension aka fake nail it was $50. First experience here and I will not be coming back!!!! Elvin also did my nails

My cousin got her lash extensions and at the end she had to pry her eyes opened. Once I told someone the lady came and cleaned it up but it took her longer than she put them on. She won’t be coming back either.

I always go to Gigi or Don for nails. Cash discounts Mon thru Thurs. Atm inside. Quick response for walk ins. Been going for years!!

Older lady with glasses did a good job on my

Gel Pedicure, but when trying to replace a broken acrylic nail on my thumb she accidentally broke my real nail in half. I told her it hurts but it seems she was rushing. She offers to cover it with gel polish or glue a new acrylic nail, or come in after 3 days to fix it . Never apologize. Good price but not worth it. Would not recommend.

At first when I went to them they were super nice but when I start going to them more often and I ask for a design that I want it they couldn’t do it or they overcharged even with that 15% off they still charge you 105 150 those nails that I have in the pictures were 108 brand new when I went for a fill and they talked in their language and it was still 105 for a fill-in sad don’t go there fake smiles act like that your friend never giving them my business ever again and I tip Big smh

My daughter went to this nail salon and her nails came out horrible. She had asked for a design and the lady who had done her nails did a smiley face and a heart on both of her two nails. The smiley faces on her finger were not symmetrical and the lines for the mouth transitioned from thick to small. The smiley faces were also crooked and it looked poorly done. The lady had done another smiley face on her other finger and it was also uneven. The lady had also done a heart and you could barley see the curves of the heart

I'm always happy with my???? when I come. I love mood polish!!