Quick Facts About Lovely Nails
The comments about Lovely Nails place provide valuable insights into the strengths and weaknesses of the establishment. Analyzing these comments can help understand the areas where the place excels and where improvements are needed.
Starting with the strengths, one comment specifically mentions a nail technician named AJ who consistently does a great job. This suggests that Lovely Nails has at least one skilled and dependable staff member who provides high-quality service. Having a reliable technician can be a significant strength for the salon by establishing trust and loyalty among customers.
However, the weaknesses of Lovely Nails place are evident through multiple negative comments. One recurring issue is the poor quality of service. Complaints about rough trimming, uneven edges, messy polish application, and nails not being painted properly indicate a lack of attention to detail and skill among some of the staff. This inconsistency in service quality weakens the salon's reputation and diminishes customer satisfaction.
Another significant weakness is the rudeness and unprofessional behavior of the staff. Multiple comments describe instances where customers were yelled at, treated aggressively, or "shooed" out of the store. These incidents not only tarnish the salon's image but also create an unwelcoming and uncomfortable environment for customers. Maintaining a courteous and respectful staff is crucial for customer satisfaction and repeat business.
Hygiene is another area where Lovely Nails place falls short. Customers noted a strong unpleasant smell, dirty tools, and reused cotton balls on a metal tray. Maintaining a clean and hygienic environment is essential for any nail salon to ensure the safety and well-being of its customers. Failing to meet these standards not only poses health risks but also reflects poorly on the establishment's professionalism and commitment to customer care.
Moreover, there seem to be issues with order accuracy and communication at Lovely Nails place. Some comments mention incorrect orders, separate charges for each item, and lack of attention to customer preferences or requests. These shortcomings create confusion and frustration for customers and highlight organizational and operational weaknesses within the salon. Improving communication and order accuracy can enhance customer satisfaction and streamline the overall customer experience.
Additionally, there is a comment about a customer experiencing damaged nails due to rough drilling. This raises concerns about the salon's techniques and potential negligence in providing safe and proper nail care. Damaging a customer's natural nails can have long-term consequences, and such incidents can deter both existing and potential customers from visiting the salon.
In summary, the strengths of Lovely Nails place lie in having at least one skilled technician who consistently provides excellent service. However, the salon's weaknesses are abundant, including issues with service quality, rudeness, hygiene, order accuracy, and potential negligence. Addressing these weaknesses through improved training, better customer service, enhanced hygiene practices, and a focus on safe and professional nail care is crucial for the salon's success and reputation.
Best TL Reviews
I went in for a manicure and left with a mess. Hangnails caused by rough trimming, rough and uneven edges, and absolutely terrible polish application. Staff is rude and literally yelled at me when I said that I was not satisfied with my manicure and asked for a gift certificate so I could have them re-done.
When I say I was in and out from getting a pedicure in 15 minutes, that's not exaggerating. She only did my cuticles on one foot, only files one foot, and got upset because I had to tell her to use base coat before applying the polish which was extremely sloppy. I asked her why she didn't trim my other foots cuticles and she said there's not enough.. needless to say, I went home and did it. It was by far the worst experience I've had. The place smells like dirty B.O. My biggest issue is that the metal tolls she wanted to use we're on a metal tray with used cotton balls and they looked dirty as anything. I asked her if she had clean ones and she got upset. Horrible horrible horrible
My girlfriend got her nails done on Wednesday and we came in today to fix one that broke. The lady ripped off the broke nail instead of letting it soak because she seemed to be in a hurry. Then proceeded to go to another customer for around 10-15 minutes which could have been plenty of time for it to soak. She was supper aggressive. They are so unprofessional here and don’t care about the customer’s safety or concerns. When she told her it hurt the lady said well do you want to do it yourself and then proceeded to be even more aggressive with her!
I ordered the biscuits chicken meal and asked if I could get the chicken spicy. I was told yes. Then got a lemon aide light ice. There was a wait for the spicy chicken. No problem. I was asked what sauce I wanted. Got my drink, my meal bag came with sandwich only. Someone brought my sauces. I ask about my hash brown. I was told I didn't order them. I said I got a meal. I gave them back my receipt and no meal was there. Gave my receipt back with my credit card to correct their mistake. To confirm I ordered a meal. I was never asked what size drink I wanted. I was charged and paid for each item separately. That's outrageous! I see why there was no line at this location.
My fiancé came here to get her nails done just to find out her real nails were damaged because they drilled them too hard, which another nail salon told her it will take months for them to recover. Notice how her nails has ridges, and she says they are painful. DONT WASTE YOUR TIME ON THIS PLACE UNLESS YOU WANT LOW QUALITY SERVICE!
This is the only nail place I'll go to. Ask for AJ! She does a great job every single time!
Update: I went in yesterday to get tips put on, and I'm so disappointed; experience was awful, nails look awful. I don't understand why it's so difficult to make sure the entire nail is painted. The owners are the only ones that can do nails properly. Everyone else needs to be retrained on painting. If I'm paying $40 for nails, they need to be pretty close to perfect. This is the first time I've been here in several months and I was reminded why I avoid going here in the first place. Go see AJ at Central Nails off of Savannah Highway!
they were very bossy and did very poorly on my nails. they were bumpy and not filled in all the way and expected me to pay $40 dollars for them. will not be going back. i would recommend going to ooh la la to where it’s only 10 more dollars but you get your moneys worth.
They wanted me to pay $40 for this set. I told them I was not paying for something I wasn’t satisfied with. I had them remove the nails & after the man finished he “shooed” me out of the store. They’re extremely rude & do a very poor job.
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Lovely Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:30 AM - 06:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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