LovelyNails

+1 573-426-3234

1023 Kingshighway, Rolla, MO 65401 United States of America

Open Today: -

Quick Facts About LovelyNails

LovelyNails place has several strengths based on the comments provided. One of the strengths is their welcoming and friendly environment. Many customers mentioned feeling welcomed and having a great experience due to the friendly nature of the staff. The welcoming environment is crucial as it helps customers feel comfortable and relaxed during their visit.

Another strength mentioned by the customers is the skill and expertise of the nail technicians, specifically Tom. Customers highly recommend Tom, stating that he does an amazing job and is willing to go above and beyond to fulfill their nail preferences. The skill and expertise of the technicians are essential for providing quality services and achieving customer satisfaction.

LovelyNails place is also praised for its wide selection of nail options and colors. Having a great selection allows customers to choose colors and designs that suit their preferences and occasions. This variety helps in catering to different tastes and needs, enhancing the overall customer experience.

Customers appreciate the spa-like experience provided during pedicures. The treatment is compared to a professional spa visit, indicating that the salon offers a high level of relaxation and pampering. Providing a spa-like experience can be a differentiating factor and attract customers who are looking for a more luxurious and indulgent nail service.

The affordability of LovelyNails place is another strength mentioned by the customers. They feel that the prices are reasonable based on the quality of services provided. Affordability is crucial in attracting and retaining customers, as it ensures that the services are accessible and value for money.

However, there are also weaknesses mentioned in the comments. One weakness is the issue of inconsistent pricing. One customer mentioned that the pricing changed multiple times during their visit, leading to confusion and dissatisfaction. Inconsistent pricing can create a negative impression and make customers question the transparency and fairness of the salon's pricing policy.

Another weakness highlighted is the poor quality of the services provided by some of the technicians. One customer mentioned that their acrylic nails were done poorly, with the nails not being glued straight and shaped incorrectly. This indicates a lack of attention to detail and expertise, resulting in a disappointing experience for the customer. Inconsistent service quality can harm the reputation of the salon and deter customers from returning.

Additionally, one customer mentioned experiencing pain and soreness during their service. This indicates that the technician might not have been careful or gentle while performing the service, leading to physical discomfort for the customer. This highlights a lack of attention to customer well-being and comfort, which is crucial in ensuring a positive experience.

The issue of customer communication is also mentioned as a weakness. One customer mentioned that they were pushed to change their preference for gel polish to regular polish, despite being certain about their choice. This lack of understanding and communication can create dissatisfaction and result in customers not getting the service they desire.

In conclusion, LovelyNails place has strengths such as a welcoming environment, skilled technicians, a wide selection of nail options, and affordable prices. However, they also have weaknesses including inconsistent pricing, poor service quality from some technicians, lack of attention to customer well-being, and miscommunication. Addressing these weaknesses can help improve the overall customer experience and satisfaction at LovelyNails place. Overall, LovelyNails place seems to have positive aspects but also room for improvement.

Best TL Reviews

I would highly recommend Lovely Nails. I went in there to get my nails done because a friend recommended me I felt very welcomed and it was a great environment! I will not go anywhere else now. Most definitely recommend Tom he does an amazing job, fast and will do anything to give you what you want done! There acrylic nails last 3+ weeks absolutely love this place over all!!

This is my favorite place for a mani/pedi! The staff is wonderful to work with. There is a great selection of nail options and colors. Pedicures are like getting a professional spa treatment. I’m loving my new holiday nails. Thanks, Tom!

Great experience, Tom was very nice and friendly. Had a nice selection of gel colors and did a good job with my nails.

Used salon because they did dipping powder. First added $10.00 extra charge because I wasn't a regular client. Christy cut my cuticles using dremel tool for nails. 3 fingers were bleeding but no big deal to her. Fingers were sore for a week. I had to go back 3 days later because top coat came off of one. Tom fixed nail but wasn't happy about it. By weeks end top coat was off whole hand. Ruined my nails. 3 nails ended up breaking. My nails never break. Pricing changed 3 times while getting dipping powder manicure and gel pedicure. Horrible experience. I do not recommend this salon. Mani/pedi ended up costing $135.00 plus $10.00 upcharge for being new client. Totally ridiculous!!! Business needs closed in my opinion.

i got the $55 package for my pedicure and wanted gel since i was going to the beach. it became $90 and never in my life have i paid $90 just for a pedicure. he jabbed a tool into my toe to get the overgrown part of the toe nail out and my toe is still sore from it and it’s been two weeks now. it’s great conversation but i think he just upcharged me since he knew i was going on an expensive vacation.

Great environment and technicians! My issue is that I got a DIP that immediately cracked, broke, and chipped off. To his credit, the owner recommended acrylic but I said no.

My nails were done very poorly. The only thing right was the color. I had acrylic nails put on and asked for stiletto cut. The lady seemed like she never put them on before, instead of checking what nails fit before glueing she just picked them up glued them right on. My nails were glued to my skin. The nails were glued on not straight and shaped wrong. They cut me on 5 fingers and then put acrylic on the cuts which was not pleasant. The paint ended up being all over my fingers and I'm still trying to get it off. Over all horrible experience. I have had acrylics done many time and this place is definitely not able to do them correctly.

Received a gift card for mothers day so I looked up the reviews and decided to call ahead for our pedicures (daughter and i). We arrived a few minutes early. They were busy but he was attentive and asked us to pick out our colors. Two months earlier I had gel polish for the first time and it lasted all this time. So I wanted to do gel again. He tried to talk me out of it and said regular polish would last a while. I was certain I wanted gel. He pushed again for regular but I stood my ground. Well, by the time my feet soaked and the massage chair loosened me up, they younger guy started the process to take off the gel I already had ... I had no idea how difficult it was! I apologized and told them I changed my mind... regular polish would be fine. Lol. The chairs were comfortable, the pedicure was pleasant, and the lady (who never smiled) painted exactly what my daughter asked for on her big toes - very pretty dolphin design.