Luna Cafe

+44 20 8504 3333

127 High Rd, London E18 2PA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Luna Cafe

Luna Cafe has several strengths based on the comments provided. First, it is described as the best cafe in the city and a favorite in the South Woodford area, which suggests that it has gained a reputation for its high-quality service and food. The atmosphere is described as cozy, comfortable, and pleasant, with a nice aesthetic and friendly staff. This indicates that Luna Cafe provides a welcoming and enjoyable dining experience for its customers. Additionally, the food is praised for being delicious, with the cakes, jacket potatoes, coffee, smoothies, and breakfast options receiving positive feedback. The pricing is considered reasonable, and the portion sizes are described as good. Overall, Luna Cafe is seen as a place with good service, tasty food, and a pleasant ambiance.

One of the weaknesses mentioned is the lack of halal options. This comment suggests that Luna Cafe may not cater to individuals with specific dietary requirements, which could potentially limit its customer base. The commenter mentions that it would be beneficial to have halal meat options and ensure separate preparation to accommodate customers who adhere to halal guidelines. This feedback highlights a potential area for improvement in order to attract a larger customer base.

Another comment notes that the prices for a full breakfast can be expensive. This suggests that Luna Cafe might have higher prices compared to other establishments serving similar dishes. While the commenter appreciates the high quality of the food, the pricing may deter some potential customers who are looking for more affordable options.

There is also a negative comment about the quality of the food and the customer service. The commenter states that the sausages served were undercooked and caused an upset stomach for their daughter. They mention that the customer service was poor when addressing the issue. This feedback indicates a significant weakness in terms of food quality control and the ability of the staff to handle customer complaints effectively. This incident may have a negative impact on the reputation of Luna Cafe and discourage potential customers from dining there.

In summary, Luna Cafe has several strengths, including its reputation as the best cafe in the city, a cozy atmosphere, friendly staff, delicious food, and reasonable prices. However, weaknesses such as the lack of halal options, potentially expensive breakfast prices, and concerns about food quality and customer service are areas that Luna Cafe could focus on improving in order to enhance its overall customer experience.

Best TL Reviews

Bester Café in der Stadt. Richtig gemütlich und der Kuchen ein Traum. Super nette Damen und das Essen wird schnell serviert. Dankeschön

My favourite cafe in the South Woodford area.

Service here is nice and dining experience is great. The whole aesthetic from tables, chairs, plates and food presentation is nice. Mostly with a reasonable price and good portion sizes.

I came here and had a jacket potato, coffee and smoothie. All were very nice and smoothies didn't taste like it was too sweet and full of sugar like most places.

I do feel that prices of a full breakfast can be expensive and there is a lack of halal options. Would be great to have a full english here with halal meat options and know that the oils and dishes used for the halal meat is separate from the oils and dishes used for ham. I may ask next time.

I feel like I will be returning here a lot more often for just a coffee or smoothie, the atmosphere is a lot nicer than other cafes, and far more comfortable.

Wow, what can I say? 10/10! Really good service from start to finish.

Popped in during the early hours for a latte before work and checked the place out whilst there as we were working across the road, was so impressed I suggested to my work colleague we’ll pop back there for lunch.

We was not disappointed as we both had the set breakfast. The price was really fair and the food was of really high quality.

I would highly recommend a visit to this place if you are looking for somewhere very good to eat ????????

I and my daughter came for lunch today as my husband recommended the cafe, we are so glad we did.

The food is really good especially as we are Vegan along with a great oat cupuchino.

Great staff and very comfortable atmosphere.

We will be back.

Loved this cafe! Went this week with my colleague for a breakfast catch-up to this place. Amazing breakfast options, lovely staff and nice decor! Perfect start for my week!

I was recommended this cafe and so thought I would take my partner on her birthday for brunch there with our daughter. On arrival it was very pleasant and the cafe was clean. We ordered and the food was served in good time. We all began to eat and after my daughter started tucking into her Cumberland sausage we found that it was pink in the middle as were all of the sausages. After telling the staff we had to explain it again to the store owner and was told they would replace the sausages. Unfortunately we had already eaten a lot of the food before noticing and we told them not to bother. When I went up to see what sort of cost I would still have to pay, expecting only to have to pay for the drink, I was told they would take the cost of the sausages off. My daughter suffered an upset tummy that evening. I will not be going there again as this is unacceptable and the customer service was terrible when dealing with this moment. I would have normally refused to pay but was concerned about embarrassing my daughter and partner. STEER CLEAR IF YOU LIKE YOUR FOOD COOKED PROPERLY!

REGARDS

Wayne

The place is an absolute delight, from it's lovely interior decor, to the helpful ladies who work there, to the quality of the food.

One of the great cafés in South Woodford. Scrambled eggs on sour dough with bubble and squeak and hash brown. Served with a friendly welcome and a mug of fresh OJ. Delicious.