Quick Facts About Luxury Nails and Spa
Luxury Nails and Spa has received a mix of positive and negative reviews, which highlight both the strengths and weaknesses of the establishment. In analyzing these comments, it is evident that the salon excels in certain aspects, such as the quality of their work, customer service, and overall cleanliness. However, there are also weaknesses that are worth noting, such as inconsistencies in service quality and professionalism.
One of the strengths highlighted by multiple customers is the skill and talent of the nail technicians, particularly Dean and Vee. Numerous customers praised them for their expertise, attention to detail, and ability to consistently deliver beautiful and long-lasting nails. This expertise contributes to the salon's reputation as one of the best in the area, attracting a large customer base and often leading to a busy environment.
Another strength that emerges from the comments is the attention to detail and meticulousness of the staff. Several customers mentioned that the technicians took their time to ensure that the nails looked good and were satisfied with the outcome. This dedication to quality is reflected in the positive reviews, as customers reported experiencing nails that lasted for weeks without issues and receiving many compliments on their nails.
The salon also received commendation for its cleanliness and sanitation practices. One customer noted that plastic liners were used in the pedicure bowl after each client, ensuring a sanitary environment for all customers. A clean and hygienic salon is a crucial aspect of any spa or nail salon and is highly appreciated by customers.
Furthermore, the friendly and welcoming nature of the staff was appreciated by many customers. Zoey and Tim were specifically mentioned for treating customers like family and making them feel valued. This personalized approach helps create a positive atmosphere and fosters a sense of loyalty among customers. Tim was also praised for his pedicure services, which were described as great and relaxing.
However, there are areas where Luxury Nails and Spa falls short, as indicated by negative comments from dissatisfied customers. One recurring issue was the inconsistency in service quality. While the majority of comments praised the skills of certain technicians, there were instances where customers received subpar service. For example, one customer mentioned that their acrylic nails came off in less than a week during their second visit. This inconsistency in quality can make customers hesitant to return.
Another weakness highlighted in the comments was poor customer service and unprofessionalism. One customer mentioned that they had an appointment scheduled for a specific time, but were turned away and told to come back the next day without any proper explanation or accommodation. Such incidents can tarnish the reputation of the salon and drive away loyal customers.
Furthermore, one reviewer expressed disappointment with the quality of the pedicure service they received. They felt that the technician neglected important steps, such as properly removing calluses and providing a massage. In addition, leaving nail polish on the skin was seen as careless and unprofessional. Negative experiences like this can lead to a loss of trust and customer loyalty.
Lastly, the salon's location may be considered a weakness as mentioned by one customer. The inconvenience of traveling to an establishment that is not in close proximity can be a deterrent for potential customers or result in decreased frequency of visits.
In conclusion, Luxury Nails and Spa has strengths in the form of highly skilled technicians, attention to detail, cleanliness, and friendly customer service. These strengths contribute to the salon's positive reputation and loyal customer base. However, the inconsistency in service quality, unprofessionalism, and location may pose challenges and potential weaknesses for the business. Addressing these weaknesses would be essential to maintain and improve customer satisfaction and loyalty.
Best TL Reviews
Usually busy because they’re the best. Dean without fail slays my nails every single time! He’s amazing! Definitely worth the wait!
My nails looked amazing. They took their time to make sure they liked good and trust me, it's been worth it. Not only a solid 3 weeks without an issue, but I've never gotten more compliments on my nails.
The first time I went to this place it was great. Nails lasted a long time, nail art was beautiful. The second time I went the acrylics came off in less than a week. I scheduled another appointment for 5:30 pm, which they pushed back to 6:15. I showed up and was turned away. All they said to me was “sorry” and “you come tomorrow”, which I could not do as I had an event the next day. I have always tipped generously at this place and considered this extremely unprofessional considering I had an appointment. Will not be going back.
It was the worst pedicure I’ve ever gotten. She basically only trimmed/ cleaned my toenails and painted them for $30. She barely ran the the callus remover over my heels and rubbed lotion on. No massage at all. Also left paint all over my skin. Would never go back. I’m and out in 35 mins.
Ive been coming here on and off for a while, everyone I've gone to is really good but V is amazing. My nails look perfect every time and she is fast which I love!
I had two pedicures and a manicure here, and was extremely happy. My feet and hands looked very pretty and neat, and the staff was extremely kind and courteous. I wish to add that they placed plastic liners in the pedicure bowl after each client, so everything was perfectly sanitary. Nothing bad to say! The only thing I didn't like is that I wish they were located a little closer to me.
Zoey and Tim are so warm and friendly and treat their customers like family. It didn't take long for her to remember me by name and the quality of the work is excellent and fast. Highly recommend. Thank you Zoey!!
Great place ...my nails always look good( Vee) is the best and (Tim) does great pedi very clean and relaxing the service is amazing I love this place
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Luxury Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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