Quick Facts About Luxury Nails & Beauty
Strengths:
1. Friendly and kind staff: Multiple comments praise the staff for being friendly and welcoming. This is important as it helps create a positive and comfortable atmosphere for customers.
2. Good services: Customers express satisfaction with the services provided at Luxury Nails & Beauty. They mention that their nails look gorgeous and are of high quality. This indicates that the salon has skilled technicians who are able to deliver good results.
3. Good value for money: One comment mentions that the salon offers good value for money. This indicates that customers feel they are getting a fair price for the services received, which is likely to attract more customers.
4. Quick service: One comment mentions that the service at the salon is quick. This can be seen as a strength as it shows the salon is efficient and values the customers' time.
5. Student discounts: The salon offers a 10% discount for students on Mondays and Tuesdays. This can attract more customers, particularly students who are often looking for discounts and deals.
Weaknesses:
1. Miscommunication and language barrier: One customer expresses disappointment due to language barriers with technicians, resulting in not getting the desired nail design. This indicates a weakness in communication within the salon, which can lead to customer dissatisfaction.
2. Long wait times: One customer complains about being left alone and waiting for a long time while others were prioritized. Another comment mentions having to wait for three hours for a full set of acrylic nails. Long wait times can make customers feel frustrated and can create a negative experience.
3. Overpricing: One customer mentions being charged a higher price than expected, leading to a sour experience. This indicates a weakness in transparent pricing and can lead to customer distrust and dissatisfaction.
4. Quality issues: One customer mentions that their nails were done poorly, with bleeding and necessary removal the next day. Another comment refers to the nails being messy, wonky, and unprofessional. This highlights quality control issues within the salon.
5. Rude staff: One customer mentions that the staff were rude and made them feel uncomfortable during the service. Rude staff can create a negative experience for customers and deter them from returning to the salon.
In conclusion, Luxury Nails & Beauty has strengths in terms of friendly staff, good services, good value for money, quick service, and student discounts. However, they need to address weaknesses related to miscommunication, long wait times, overpricing, quality control, and rude staff in order to improve customer satisfaction and loyalty.
Best TL Reviews
Luxury Nails & Beauty is a good shop. The staff here are very kind anh friendly. Good services, good value for money.
It is my first time in Luxury nails. I totally feel happy and satisfy with their services. The staff were so friendly, well supported me and my manicure has never been gorgeous like this. So highly recommend Luxury nails to everyone.
I’m so disappointed! I came to Luxury Nails on a girls day out with my 7 year old daughter and 12 year old niece while visiting family in the UK from Australia.
I did a full set of acrylics with shellac - I wanted a design but changed technicians 3 times in the visit and the last one couldn’t speak English so sadly ended up with completely different nails to what I wanted??!!
We were frequently left alone and waiting while other customers were prioritised! It took hours!
Then my young girls asked for one shellac colour and tiny white flowers on their nails…. White dots with a stick and polish I could have done at home! I have had these done in Bali for £2 on hands and feet! They did love them but obviously- it was exciting for them!
When we finished I was told they only accept cash - I thought nothing of this as I had £180 with me for the day which was to include lunch and bus fare! I was absolutely shook when they charged me almost £200 - with my two little ladies nails costing £45 each!!!!!!!!
The technician argued the work was nail art and very detailed!!!!! It was white dots that would have took all Of 5min to apply but for us over a 4 hour process as they just kept saying yes to people coming in! 24hours later and the £45 shellac is now peeling off!!
Suffice to say I am devastated and have now eaten a huge chunk into my holiday budget leaving a sour taste for sure! I am hopeful they didn’t do this to me because they know I was a “foreigner”!
Just make sure you get prices ahead of time people and if I was you…. Go elsewhere! The local salon in Frome near my accommodation charge £10 for my daughters nails….
Really beautiful nails, quick service, good price, lovely nail techs. Overall a really great experience! Also students- on Mondays & Tuesdays you get 10% off!
Horrendous, three of my fingers were cut with scissors when removing the cuticle causing my nails to bleed throughout and even after the service. Still charged me full price, had to go somewhere else to remove them the next day as to make sure I didn’t get an infection. Asked about a refund and was told I had to go through insurance?
TOOK 3 HOURS, BAD QUALITY, HARASSED US IN THE STREET i wish i could give less then one star, we were sat in the shop for 3 hours for a full set of acrylic, when we complained how long it was taking they said the tip design was very detailed, i could have done it myself and was tempted to, my friend missed her train home, the overall result is messy wonky and unprofessional. in some cases you can even see my natural nails poking out the side, the lady couldn’t even glue the tips on and had to ask her colleague to take over, i had 4 different people work on my nails and was made to feel like i was the problem, i felt very uncomfortable.The staff are rude and didn’t talk to you at all, they sanded my fingers a couple of times and gripped my hand so tightly then told me to relax??? this service cost £50 each!! worst of all we headed to the cash point to pay and was CHASED DOWN THE STREET AND SHOUTED AT that we had to pay via bank transfer immediately. the nails were nothing like we asked for so we managed to get it discounted but they only do student discounts on mondays and tuesday?? after being forced to pay for a horrible service we were then STOPPED AGAIN on our way home claiming we hadn’t paid when she had watched us bank transfer infront of her
Love coming to this salon. The service is great, always so friendly and welcoming. The actual quality of my nails every time I come is always at such a high standard. Will never go to another salon!! :)
I had a great beauty experience at Luxury Nails & Beauty. If I have a special occasion, I will come back here for a nice manicure
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Luxury Nails & Beauty Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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