Cafe Express

+44 1282 619222

14-16, Market Square, Nelson BB9 7LP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Cafe Express

Cafe Express is a place that receives mixed feedback from customers, with both positive and negative comments. In order to evaluate its strengths and weaknesses, we will analyze the feedback provided.

One common complaint from customers is the poor customer service. One customer states that they experienced a "failed" customer service experience and found the staff's attitude to be "very foul". Another customer mentioned that the staff had no manners and one particular staff member made them feel uncomfortable. This indicates a clear weakness in the customer service aspect of the cafe.

However, there are also comments that praise the customer service. One customer expresses their gratitude towards the staff for their excellent service. Another comment mentions that the staff did not rush them out even after closing time, indicating a level of flexibility and good service. These positive comments highlight a strength in the customer service aspect of Cafe Express.

Another common concern raised by customers is the quality of the food. One customer mentions that the cottage pie was bland and had more mash than meat, indicating a lack of flavor and balance in the dish. Another comment mentions that the chips were undercooked and a customer found a hair in their food, highlighting hygiene issues. These negative comments suggest that Cafe Express has weaknesses in the food quality and hygiene aspects.

On the other hand, positive comments highlight the deliciousness of the food. Customers mention that the food tastes alright and that there is a decent variety on the menu. One customer specifically mentions enjoying the paninis at the cafe. Additionally, another comment points out that the food is cooked right in front of you, suggesting freshness and a unique experience. These positive comments showcase a strength in the taste and variety of the food at Cafe Express.

The seating area of Cafe Express receives mixed reviews. One comment mentions that there is plenty of indoor seating, making it a family and friends-friendly cafe. Another comment simply states that the seating area is nice. While these comments do not provide much detail, they indicate a moderate strength in the seating area of the cafe.

In summary, Cafe Express has both strengths and weaknesses based on customer comments. The strengths include excellent customer service (according to some comments), delicious food (as highlighted by positive reviews), and a decent seating area. On the other hand, weaknesses include poor customer service (according to negative reviews), food quality issues (such as blandness and hygiene concerns), and inconsistent feedback on the seating area. Despite the positive aspects, the negative comments regarding customer service and food quality should not be overlooked and improvements in these areas are necessary for the cafe to improve its overall performance and reputation.

Best TL Reviews

Failed on both food and customer service massively. We were the only customers in and there was no service from them in fact found their attitude very foul. Some of the food was okay but the cottage pie was so bland, more mash on it then meat. Won't be going back and wouldn't even recommend, seems like they didn't know what they were doing. Staff had no manners and the way one guy spoke to us really made us feel uncomfortable being there.

Excellent food and great customer service.

Tried the Chicken Fillet Burger and it was actually a breaded Chicken Fillet and not the processed burger.

The staff didn't even tell us to leave after closing time as we had travelled from out of town.

Excellent service, thank you to Cafe Express staff and will be going again.

Awesome place to eat! Plenty of indoor seating in a family and friends friendly cafe. The food is absolutely delicious. My favourite is the egg flan and chips. There's a great variety on the menu all at reasonable prices and cooked right in front of you. Would definitely recommend 10/10

Top food, top staff and very clean. Always going the extra mile for the customers and treat everyone with respect and dignity. 10/10.

Food tastes alright, average. They let u use as much sauce as you want and the seating areas nice.

Absolutely discusting chips uncooked & found a long blonde hair in my ffood . Staff needs training on hygiene.

I regularly grab my lunch from here and mainly tend to go for the burgers. The food is nice enough and there is some decent variety.

Love the paninis hear,I'm from blackburn but and go hear for a munch hear atleast oncea week,