Quick Facts About Luxury Nails & Spa
Luxury Nails & Spa is a nail salon that has received mixed reviews based on the comments provided. In order to analyze the strengths and weaknesses of the salon, let us consider the different aspects mentioned in the comments.
Starting with the strengths, one positive aspect mentioned in the comments is the customer service provided by the staff at Luxury Nails & Spa. Multiple customers mentioned that the service was friendly, which indicates that the employees are trained to provide good customer service. Additionally, one customer expressed satisfaction with the quality of work done on their feet, stating that the lady did a good job, demonstrating that there are competent technicians at the salon.
Another strength of Luxury Nails & Spa is the affordability of certain services. One customer mentioned that the price for acrylic removal was $15, which they considered to be reasonable. Similarly, another customer mentioned that the price for an SNS service was $35, which they thought was not bad. These reasonable prices could attract customers who are looking for affordable nail services.
Moving on to the weaknesses of Luxury Nails & Spa, one common complaint mentioned in the comments is the wait time. Multiple customers mentioned that they had to wait for a long time, such as one customer who mentioned waiting for an hour to be serviced. Long wait times can negatively impact the overall customer experience and could potentially deter future visits.
Another weakness mentioned is the quality of work. Some customers expressed disappointment with the quality of the nail services they received, with one customer stating that their nails still had acrylic on them. This suggests that there might be issues with attention to detail and overall quality control at the salon.
In terms of customer satisfaction, several customers expressed dissatisfaction with the services provided by Luxury Nails & Spa. One customer mentioned that they felt like they paid for a watered down cocktail, indicating that they were not satisfied with the final result of their SNS service. Another customer mentioned that they were charged for an extra service they didn't receive and had a difficult time resolving the issue, resulting in frustration. These negative experiences can significantly impact the salon's reputation and customer loyalty.
Another weakness mentioned in the comments is poor communication and professionalism. One customer mentioned that they received a rude greeting upon entering the salon, and another customer mentioned that they were asked about their tipping habits, which they found unprofessional. These instances indicate a lack of professionalism that might discourage customers from returning.
Lastly, one customer mentioned feeling disrespected and not appreciated as a customer. This sentiment was specifically directed towards the treatment of black women, indicating potential racial bias or discrimination at the salon. This can be a significant concern for potential customers who value inclusivity and respect.
In conclusion, based on the comments provided, Luxury Nails & Spa has both strengths and weaknesses. The strengths include good customer service, affordable prices for certain services, and competent technicians. However, the weaknesses include long wait times, issues with quality control, customer dissatisfaction, poor communication and professionalism, and potential racial bias. It is important for the salon to address these weaknesses in order to improve overall customer experience and satisfaction.
Best TL Reviews
I came here to get my nails off. I waited for an hour to be serviced. I was over it and just wanted to leave after she said I was done. Acrylic is still on my nails. You can tell from the spots on my nails. Anyway.. its $15 for Acrylic removal not a bad price
Let me say the customer service was nice. Ricky did my nails and i got an SNS. These pictures are 4 days after I paid 80 plus 20 tip. I have never had SNS to do this within days unless you dip one coat and he did. I will never come back here I feel like I paid for a watered down cocktail
I entered the business and the greeting was rude. I told the technician that I would like an experienced tech, since I have long natural nails. She asked me if I would tip good? My tip was to exit before it escalated to something else. RUDE AND UNPROFESSIONAL before I could get any service!!!!
I wouldn't recommend. They over charge and the quality of work was amateur. Looks like I haven't even got my nails did. I have them two stars because they were at least friendly.
I had a terrible experience. When my daughter and I came in we planned on getting a mani/pedi for the both of us.They started on me and I asked if my 7 year old could at least have the water started while I was getting mine done. I asked clearly twice. They said they'd start on her after mine, and I said that was fine but if she could at least start soaking. Nothing was
done and at that point I just
decided to only have my pedi done and go somewhere else to finish the rest of our services. When I got the bill they had charged my card for an extra gel service that I didn't get. I hate gel and I know I wouldn't have asked for that. We went back and forth until my daughter got upset / crying. I just left out because it was really getting out of hand. I really wish We as a people can find better places to go that appreciate US like they do our Money!
My first time going to them 11/3/18 i didn't like it for one the prices are way to high. The lady did a good job on my feet but the other lady didn't do my nails so good I asked her to polish my nails the same color as my feet I ever brought my own nail color from home . she just put clear polish on they charged me $53 dollars. My experience there was not satisfied.
When I walked in a lady was arguing with the tech over the prices. that was a warning. too expensive for the area. They charge for every single thing. I paid 35 for SNS... not bad but the lady whom i think was the manager cut my skin and never said anything. The pedicure... i paid 13 for remove my gel old polish and apply new polish. total 43 for a pedicure...WTF. I will continue to go to my normal location in Alpharetta where I pay 80 but they serve wine and champagne plus have amazing service. Or drive further into clayton county
Black women, please go somewhere else!!! These people don't even greet you when you walk in the door. We need to take our neighborhood back, deal with one another. I can't STAND the attitudes in this place and all they do is disrespect us in their language.
Find a sista or black on nail shop!!!
Place Pictures
Luxury Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | Closed |
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Location
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