Mamy African Hair Braiding and Art Boutique

+1 731-423-3888

1970 N Highland Ave #F, Jackson, TN 38301 United States of America

Open Today: -

Quick Facts About Mamy African Hair Braiding and Art Boutique

There are several strengths and weaknesses of Mamy African Hair Braiding and Art Boutique based on the comments provided.

Starting with the weaknesses, one common complaint is the lack of professionalism and communication. Several customers mentioned that their appointments were rescheduled multiple times, causing inconvenience and frustration. In one case, the staff called the customer just the night before to change the appointment time, and even when the customer arrived, they were asked to come back later. This indicates a lack of organization and respect for customers' time. Another weakness is the inconsistency in the final result. Customers complained that their hair did not look like the pictures they showed, and that the braids were not done to the exact size or style requested. This suggests a lack of attention to detail and a failure to meet customer expectations.

Another weakness is the poor customer service experience. Some customers reported feeling disrespected or treated unprofessionally. One customer mentioned that the staff tried to get other customers to agree with them during a dispute over pricing. Additionally, one customer noted that the staff could barely speak properly over the phone, indicating a lack of effective communication skills. These experiences create a negative impression and discourage customers from returning or recommending the salon to others.

Furthermore, there were complaints about the use of low-quality products. One customer mentioned the use of a "nasty funky pro-style black Gel," which likely refers to a cheap and potentially damaging hair product. This reflects poorly on the salon's commitment to using high-quality and safe products for their customers.

On the other hand, there are some strengths that can be gleaned from the comments as well. Some customers mentioned that the staff at Mamy African Hair Braiding and Art Boutique are talented and have the ability to bring customers' desired styles to life. This suggests that there are skilled braiders at the salon who can create intricate and beautiful hairstyles. Additionally, one customer mentioned that the salon has the gift for hair styling.

Another strength mentioned in the comments is the affordable pricing. Despite some complaints about the value for money, another customer emphasized that customers should not be cheap and that the prices are worth it. This implies that the salon offers competitive pricing, making it accessible to a wider range of customers.

In conclusion, Mamy African Hair Braiding and Art Boutique has several weaknesses, including poor communication, inconsistent results, unprofessional customer service, and the use of low-quality products. However, some strengths include talented staff, the ability to bring customers' desired styles to life, and affordable pricing. The salon must address its weaknesses to improve customer satisfaction and loyalty.

Best TL Reviews

This is the LAST TIME I WILL EVER GO HERE! SHOWED HER A PICTURES OF HOW I WANTED MY HAIR. CHANGED APPOINTMENT TIME 5 TIMES FINALLY GET THERE AND THE BRAIDEE START ON MY HAIR AND THEN FINISHED LOOK NOTHING LIKE THE PICTURES TOOK 2 bags of my extra long hair!

Told me I would be charged 120.00 because my hair is short the style Is ugly braids are not exact size and this is just half of it tried to get customers to agree with he but she was we

Had an appointment for 9am they called me at 7pm the night before asking me to come at 12 or 1 because they didn’t finish another customer. I got there at 12 they told me to come back at 4 because the other customer didn’t come on time she was 3 hrs late. I WILL NEVER go back. Then they charge $200 and don’t supply hair. Bad service….

First of all, I had to blow dry my hair at my appointment. Then during the entire process i was asked to continuously hold the braiding hair the entire time she serviced me. There was constant switching between braiders. Definitely NOT a satisfied customer! Hair looked about a month old after only having it in for only a week. Will never visit here again!

Told me to come in at 8pm then 9pm and then asked me to wait another hour. Very unprofessional and can barely speak properly over the phone. Waste of my time. You could have made $120 sewing my hair in but I will be going elsewhere

They told me to come at 7 and didn't do my hair till 9 abousle waste of time plus they used a nast black jel and took hours to finish my hair it wasn't even that hard worst place ever

Great place. Very talented staff. Don't make plans because it takes awhile. This is a 4 hour at the least job. All you have to do is show them a picture of the style you like and they will make it come to reality. These ladies have the gift.

Don't be cheap, you get what you pay for! So worth it!!!!!!

I recently had my hair done at Mammy's I came in for starter dread locs I wanted my grid to be in triangle parts.. I explained this to a Tee and before the lady started...also they didn’t have the best products they used that nasty funky pro-style black Gel to make my coils.. I sat for almost 2hrs for nothing after she finished I looked in the mirror and wanted to cry she didn’t part my hair correctly.. I think they didn’t know what a “triangle” part was.. she charged me 60.00 it was shady... the back was full and the top was not it was like maybe 10 coils on top.. I complained to the owner who claimed she would do it herself this never happened she had another girl do it and charged me an extra 30 when I came bk for the corrections to be made..still a terrible outcome after I showed the girl pictures on google of a triangle part...I WILL Never come back or refer nobody