Quick Facts About True Nails
True Nails place is a nail salon that has received mixed reviews from customers. It is important to analyze the strengths and weaknesses of the salon based on the comments provided in order to form an objective assessment.
One of the strengths mentioned by customers is the atmosphere of the salon. One customer describes it as "awesome" and appreciates the professional and friendly staff. Another customer specifically mentions Kim, the owner, as being pleasant and always having a warm and friendly smile. This positive atmosphere and friendly staff can contribute to a comfortable and enjoyable experience for customers.
Another strength is the skill of the technicians. One customer expresses satisfaction with the quality of their nails done by Sony, stating that they are "so happy" with the results. Similarly, another customer praises Trang, their technician, and describes her as "absolutely fantastic." Skilled technicians who can deliver high-quality nails are important in maintaining customer satisfaction and loyalty.
In terms of weaknesses, several customers express dissatisfaction with the durability of the nails. One customer complains that the nails do not stay on and "the whole nail just pops off." Another customer had a similar experience with their dip nail, stating that one broke off the next day. This suggests that there may be issues with the products or techniques used in the salon that affect the longevity of the nails.
Customer service is another area of weakness that is highlighted in the comments. One customer complains about the long wait time and the inability to complete the nail service as scheduled. Another customer mentions encountering rude workers and argues with the owner's husband about the way they wanted their nails done. This indicates a lack of effective communication and customer satisfaction, which can negatively impact the overall experience.
Furthermore, the issue of cleanliness and hygiene is raised by a customer who claims to have developed a fungal infection on their nails after getting them done at the salon. They mention that the husband of the owner was rough when removing the nails and questioned their own responsibility for the infection. This raises concerns about the salon's sanitation practices and the level of professionalism exhibited by the staff.
It is clear from the comments that True Nails place has both strengths and weaknesses. The positive aspects include a welcoming atmosphere, skilled technicians, and reasonable prices. However, the issues with nail durability, customer service, and hygiene are significant weaknesses that need to be addressed. Improving these areas can help elevate the salon's reputation and ensure customer satisfaction.
Best TL Reviews
VON the best
Been going to this shop for awhile now. They use to be good but lately the nails do not stay on, the whole nail just pops off. I decided to give them one more try with dip instead of acrylic, for my cruise. TERRIBLE decision. It took 3 hours and $ 100 for pedicure and nails, the next day one broke off right before leaving for the airport, I called to see if I could stop by to get it fixed really fast and they said to come by on 2 hours. Don’t have two hours to wait!!! Don’t waste your time or money in this shop.
Awesome atmosphere. Everyone is professional and friendly. Kim the owner is very pleasant and always has a warm and friendly smile. Trang is my technician and she is absolutely fantastic! They value every customer!!
Yesterday I had an appointment with Daniella for pedi and fill at 11 am. I had the pedi done, however my fill we couldn’t complete due the time 2 pm and my nails not done and I had to go work. I explain I have to go to work she said if you come tomorrow early I can complete. Well went there this morning she wasn’t there the owner was there and never helped me with nails. She left I had to go somewhere else to have my nails completed. Bad custumer service.
This is by far the worst experience ever! I was at this facility for a total of 3 hours getting a pedicure and a full set. I told the woman doing my nails that the polish on the feet wasn't drying and it clumped up. Offered to take money off but still charged me the same amount. This was not a good customer experience and I would never recommend no1 here. I'll be sure to post this on my community FB page also. ????????
I am so happy with my nails that I just got done with Sony. He does them so good for me and my mom!
I was so happy this morning (10/16/21) getting my Halloween toes. She did amazing for hand painting pumpkins.pedi gel & design had a great price. Definitely recommend!
I am very disappointed. I decided to give this place another try and boy was I wrong. They have lost it most of the workers are rude. Went to get my nails done was told 20 mins wait took 1 1/2 hrs. Then I sat n arguing with the owner husband as to how I wanted my nails. The refill started wrong as he picked at my nails before he filled. It hasn’t been two weeks and one of my nails he picked off to fill has now has a fungus. Went to get them soak off and again the husband is arguing with me I’m telling me I’ll take them off with out soaking them. And he was being rough and said I should go to someone else. At this point I have 3 nails with fungus and they said it’s my fault. The nails are default for you to get off and it’s my fault I have infected nails. I won’t recommend. Terrible customer service and they never want to admit it’s their fault. Can’t imagine what my other nailed look like
Place Pictures
True Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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