Quick Facts About Nail Tek & Spa
Nail Tek & Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, let's examine the feedback in more detail.
Starting with the positive comments, many customers praise the professionalism and skill of the technicians at Nail Tek & Spa. Customers specifically mention a technician named Mimi, who is highly recommended for her pedicures, hand treatments, and overall spa service. It is indicated that Mimi takes her time and provides a high-level of service, leaving customers feeling relaxed and satisfied. One customer even mentions driving 30 minutes across town just to see Mimi, which indicates a strong customer loyalty towards her and the salon.
Additionally, customers appreciate the overall atmosphere and experience at Nail Tek & Spa. They mention feeling like they are on "cloud nine" after their visits and describe the service as "fast" and "friendly". This suggests that the salon creates a welcoming and comfortable environment for its customers, contributing to a positive overall experience.
The longevity of the salon is also mentioned in one comment, with a customer stating that they have been a loyal customer since a previous owner, Kim, was in charge of the shop. This indicates that the salon has a history of providing quality service and maintaining customer satisfaction throughout different management changes.
While the positive comments highlight the strengths of Nail Tek & Spa, it is important to address the negative comments as well. One customer expresses disappointment in the rushed and poor nail job they received from one technician. They also mention experiencing racial discrimination when they requested a redo. This incident highlights a significant weakness in the salon's customer service and professionalism. The use of racial slurs and mistreatment of a customer is unacceptable and reflects poorly on the salon as a whole.
Another negative comment recounts a painful experience where a technician forcefully removed an acrylic nail overlay, resulting in damage to the customer's natural nail. This incident highlights a lack of proper training and care by the technician, which can be seen as a weakness in the salon's overall service quality.
Lastly, a comment describes Nail Tek & Spa as an "average run of the mill nail salon," with nothing particularly exceptional about their services. While this comment does not provide specific feedback, it implies that the salon may lack uniqueness or a standout feature to differentiate itself from competitors.
In conclusion, Nail Tek & Spa appears to have several strengths including skilled technicians, particularly Mimi, and a welcoming atmosphere. However, weaknesses in customer service and technician training have been identified through negative customer experiences. It is important for the salon to address these weaknesses and strive for improvement to ensure customer satisfaction and loyalty.
Best TL Reviews
She rushed doing my nails and did a horrible job. I told the woman working on my nails that I didn’t like them kindly asked her to redo them, they all started speaking in their native tongue, I was called a racial slur in English and I was told to leave. I’m not going to even act like I expected different from their kind.
This is my favorite place for me and my mom to go for our nails, wax, and foot spa treatment.
They are very kind and good with what they do. I have been going here for about 4 or 5 yrs.
Mimi did an excellent job on my pedicure. I mean, my feet were rough, and when I left there, they were as soft as a babies bottom.
I almost fell asleep while she was doing them because it felt so good, and she really gave me the spa treatment!
Try them out. They are the best in the area of South Cobb Drive!
Awesome time having MiMi do my hands and feet. Every time I leave from here o feel like I am on cloud 9. She is very professional and takes her time to ensure you enjoy her service's
A pleasure as always. I've been a loyal customer since Kim owned the shop and I still get the best service. Dena is my personal favorite. Hell.. I almost went into labor here 2005???????????? Good time
Love going to see Mimi! She listens and shapes everything perfectly. I drive across town 30 minutes just to see her.
Just your average run of the mill mail salon. My tech was nice, but I give 3 stars because my full set was almost 80 bucks plus like I said, it's just your average spot.
I had an acrylic overlay on my big toe. Instead of soaking it in acetone to remove it, the tech yanked it off and lifted my actual nail off with it. One third of my nail came off with it and was very painful.
I cannot express how much I love this place. I’ve been coming for 2 years now getting a variety of services and I am so constantly impressed. The service is fast, friendly, and they always can make time for you. I love this place and won’t go anywhere else.
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Nail Tek & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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