Jenny Nails

+1 308-234-9443

3710 2nd Ave, Kearney, NE 68847 United States of America

Open Today: -

Quick Facts About Jenny Nails

Jenny Nails Place: Strengths and Weaknesses

Jenny Nails Place, based on the provided comments, has a range of strengths and weaknesses that can be analyzed to understand the overall customer experience. This analysis will provide insights into the strengths that the salon offers and identify areas for improvement.

One of the strengths of Jenny Nails Place, as mentioned in one of the comments, is the minimal to no waiting time. This suggests that the salon efficiently manages customer appointments and ensures that they are promptly attended to. Additionally, Jenny Nails Place has been able to maintain a loyal customer base over time, as stated by a recurring customer who expressed satisfaction. This indicates that the salon consistently delivers a high-quality service, which helps to build customer trust and loyalty.

Another strength of Jenny Nails Place is the attention to detail and customer satisfaction. In one of the comments, it was mentioned that the salon staff ensured the color was correct before proceeding with the service. This attention to detail demonstrates their commitment to meeting customer preferences and exceeding their expectations. Furthermore, despite increasing business, the salon was able to handle the workload effectively without compromising the quality of service. The ability to maintain a high level of service despite a busy environment is a testament to their skills and efficiency.

However, Jenny Nails Place also has several weaknesses that need to be addressed for the improvement of overall customer experience. One major concern raised by a dissatisfied customer is the poor treatment and mockery of an elderly client while having her nails painted. This behavior reflects unprofessionalism and indicates a lack of respect and empathy towards customers. It is essential for the salon to ensure that all customers are treated with dignity and respect, regardless of their age or any other factors.

Another weakness of Jenny Nails Place is inconsistency in service quality. This was highlighted by a comment describing an incident where the nail technician walked away in the middle of a service, leaving the customer waiting for around 40 minutes. Additionally, there were instances of nails not being properly glued and acrylic not being applied correctly. These inconsistencies suggest a lack of attention to detail and quality control within the salon.

Customer service is also an area that needs improvement at Jenny Nails Place. One customer expressed frustration over being neglected while the technician was being trained. It is essential for the salon to ensure that new employees receive proper supervision and guidance, especially during training periods, to avoid any dissatisfaction or negative experiences for the customers.

Furthermore, timeliness and durability were identified as concerns. One customer mentioned that their nails were done within 15 minutes, which was significantly faster than usual. This raises questions about the quality of work and whether adequate attention was given to detail. Additionally, another customer mentioned that their shellac coating chipped off within a week, indicating a lack of durability in the service provided.

Overall, while Jenny Nails Place demonstrates strengths such as minimal waiting time, attention to detail, and customer loyalty, there are crucial areas in which improvement is needed. These include maintaining consistent service quality, addressing unprofessional behavior towards customers, enhancing customer service and supervision during training, and ensuring durable and high-quality nail services. By addressing these weaknesses, Jenny Nails Place can enhance the overall customer experience and satisfaction, ultimately leading to increased customer loyalty and positive word-of-mouth.

Best TL Reviews

No wait when I got there- they got me in quickly and began doing my nails. There was a man named Tom (I think) there and he started out my pedicure. He did a wonderful job and also double checked he had my color right, which I really appreciated (this has been messed up before at other places) ☺️ they began to get busier but still managed to service me well and get both my fingers and toes done in about an hour and they look wonderful! Definitely will be back!

I have been going here to get my nails done for quite some time now and I am never disappointed!

Long wait, poor service, made fun of an elderly client while painting her nails. Told to put shoes on & go when nails were still wet. There are so many other places to go in kearney, you should definitely check out ANY OTHER PLACE except Jenny Nails.

Lady doing my nails walked out while doing my nails and never came back. I had to wait around 40 minutes for someone to finish them. Attached is a picture of the nail that isn't glued to my actual nail. I told her it wasn't glued down and she just squeezed glue on top of it.

Don’t listen to the bad reviews!! We went in there and they had time to fit an a pedicure for my friend and her son. The opener helped us and was amazing!! Such a joy to talk and laugh with her and she offered to do his nails too!! We DEFINITELY will be coming back here for their very friendly and welcoming services!! :)

Friday I went in with my friend and her daughter to get our nails filled. Was told to pick out our color and they would be with us. People started to come in after we got there and they helped them when we got there first... I asked for a white tip with a sunflower my sunflower is butchered doesn't even look like a sunflower... it's black instead of brown.. they didn't even do my friends nails correctly.. didn't put acrylic on a couple of them can still see the real nail.. lady walked off and out the door didn't put a clear coat on her nails... I'm super irritated with this I've had white tips before and they never looked like this. They almost look like I need to get them filled. They were in such a big hurry they guy who usually does my nails went super fast and I was done in 15 minutes... it usually takes 45 minutes if he takes gis time here we are 2 days later and my tips of my white are all yellow started turning yellow after I got them done. I will not be back there to get my nails done... was not worth $33 dollars .

I should have figured it out, no one was in there. Not very friendly and my shellac was thick and chipped off within a week

Won’t be going their again????

I was there for 2 hours with poor service. The lady doing my nails was training and not 1 person was checking on her to make sure she was doing OK. Cut my skin multiple times & I had to tell them I needed to leave so they could have the male owner finish my nails quickly.