Arts Nail Spa

+1 607-796-5979

830 County Rd 64, Elmira, NY 14903 United States of America

Open Today:

Quick Facts About Arts Nail Spa

Arts Nail Spa has received mostly positive feedback, with customers praising the friendly staff, attention to detail, and quality of services offered. This indicates that the spa has several strengths that contribute to its positive reputation. However, there are also a few areas of improvement that can be considered weaknesses. Let's discuss these strengths and weaknesses in detail.

One of the main strengths of Arts Nail Spa is the friendly and welcoming staff. Several customers mentioned how pleased they were with the friendly and accommodating nature of the staff. They specifically appreciated the staff's kindness towards children, as one customer mentioned that the spa was nice to her friend's two-year-old daughter. These positive interactions with the staff create a warm and inviting atmosphere for customers.

Another strength that customers mentioned is the attention to detail in their services. Customers praised the spa for doing things exactly the way they wanted. This attention to detail ensures that customers are satisfied with the final result and can be a major factor in customer loyalty and positive word-of-mouth.

The spa also offers a fair price for its services, which is seen as a strength. One customer mentioned that they were happy with the prices and considered them reasonable. This indicates that the spa provides good value for money, which can attract more customers and encourage repeat visits.

Arts Nail Spa is also commended for its cleanliness. One customer mentioned being very picky about cleanliness and was pleased with the spa's cleanliness standards. This is an important factor for many customers, as cleanliness is essential for a safe and hygienic spa experience.

The spa's ability to accommodate both appointments and walk-ins is also seen as a strength. One customer mentioned the importance of making an appointment due to the spa's busy schedule. This suggests that the spa is in high demand and has built a good reputation, leading to a busy clientele.

On the other hand, there are a few weaknesses that have been pointed out by customers. One customer mentioned feeling uncomfortable during their massage due to the glass windows with sheer curtains in the room. They suggested that the spa should consider using dark curtains or providing a different room to enhance customer comfort. Another customer also mentioned that the lighting was too bright, making it difficult to relax. These issues with the ambiance and comfort of the massage room could potentially affect the overall customer experience.

Furthermore, one customer expressed dissatisfaction with their nail shape, claiming that it was extremely pointy and uneven for an almond shape. They also mentioned feeling uncomfortable with the nail technician, which led them to decide never to return. This negative experience highlights the importance of consistent quality and professionalism from all staff members.

Another weakness that was mentioned is poor customer service. One customer shared their negative experience when they called to inquire about the prices of pedicures. They felt that the staff member they spoke to was rude and unhelpful. This poor customer service can be detrimental to the overall reputation of the spa and can drive potential customers away.

In conclusion, Arts Nail Spa has several strengths that contribute to its positive reputation, such as friendly staff, attention to detail, fair pricing, cleanliness, and the ability to accommodate appointments and walk-ins. However, there are some weaknesses, including uncomfortable massage room ambiance, inconsistent quality with nail shapes, and poor customer service. Addressing these weaknesses and building on their strengths can help Arts Nail Spa enhance its overall customer experience and maintain its positive reputation.

Best TL Reviews

This place is the best place I’ve ever been the first time I went I was so wowd by the care and detail they put in it and how friendly they are! Me and the girls came in two weeks ago and they were so nice and friendly to my friends daughter who was 2 we’ve never experienced a nail place that is nice to the little ones! We weee very pleased with that alone and to top it off the nails and feet were perfected! I came again today and got exactly what I wanted and they always are amazing with the massages while my nails dry and I will stay recommending them to my mom friends and anyone! This is what I got today!!

I was very happy with my experience here! I've gotten both a gel manicure and pedicure.They do a great job and make sure they do things exactly the way YOU want them done! I would also say they offer a fair price for services! I will definitely be coming back!

Recently had a massage here. The massage was great, but the room has glass windows with shear curtains. I felt uncomfortable with people walking by while getting dressed and undressed. They should really get dark curtains or a different room so there customers can be more comfortable. Also a softer light. Kinda difficult to relax with a bright light shining in your eyes!

First of all they messed up my shape completely. Can’t really tell in the picture, but they are extremely pointy and uneven for an almond shape. Was very pleased with my earlier experience here but today drew the line. The man doing my nails made me extremely uncomfortable will never be coming back!

I have been going here for over 10 years. They do an amazing job at every service I have ever had done.

They do beautiful gel and dip powder nails. They offer complimentary back and shoulder massage with every service-they always greet customers with smiles always very nice and friendly. Everything is extremely clean and I am very picky about that. It is also decorated beautifully. Their pedicures are excellent with 15-25 minute foot massage always.

Also always best to try and get appointment because they are always busy. They do accommodate walk-ins as well.

I will never go anywhere else but here. ????

Made and apt and it was so busy when I arrived people were walking out. I went and ran some errands and came back an hour and a half later and they were able to get me right in. I Was very satisfied with everything during the whole poly gel set, except for the paint job. Asked for black tips and only one coat was done. ????

They are open until 6pm on Sundays. All staff are very professional, helpful & do a phenomenal job.

Would not recommend to anyone. i called to see what was the prices for pedicures and she said $30, $50 and $75. I asked her what is included with the $50 pedicure and she kept saying "Spa Pedicure". I asked more specifically what a Spa Pedicure was (i have only had 1 pedicure in my life) and she rudely said "come here i give you brochure". i asked her to explain what was included, and she rudely (under her breath but i heard her) said "oh man".

Told her never mind, if this is how they treat a potential customer i would not want to see how they treat an actual customer.