Quick Facts About Luxy Spa & Nails
Luxy Spa & Nails, based on the comments provided, has both strengths and weaknesses that can be analyzed.
One of the strengths mentioned is the effort made by the staff to accommodate customers' requests. The comment notes that Hailey always tries to accommodate "crazy requests," indicating a willingness to go above and beyond to meet customer needs. Additionally, Tiffany is mentioned as being top-notch, suggesting that there are skilled technicians available at the spa. The fact that a customer claims they would not go anywhere else further supports the idea that the salon has competent and talented staff members.
Another strength mentioned is the quality of the manicure job. The comment notes that the manicure looks natural despite the use of gel, and the cuticles were clean and well-kempt. This suggests that the technicians at Luxy Spa & Nails have good attention to detail and produce high-quality results. The fact that the gel manicure lasted for two weeks without any issues also demonstrates the durability of their work.
However, there are several weaknesses mentioned as well. One common theme throughout the comments is poor customer service. One customer mentions feeling ignored and rushed during their pedicure. Another comment relates a negative experience with a nail technician who was unfriendly and blamed the customer for the technician's mistake. The fact that a technician seemed more concerned with a late client than the current customer reinforces the idea of poor customer service.
Another weakness mentioned is the lack of organization and professionalism at the salon. One comment highlights the fact that the salon does not have a system to track appointments and simply points customers to a seat. This lack of organization results in customers waiting for extended periods of time, which is unprofessional and can be frustrating for the clients. Additionally, the comment about staff members laughing at a customer's mishap and the lack of assistance or common courtesy, such as providing a towel, further suggests a lack of professionalism and poor customer service.
One serious weakness highlighted in a comment is the dangerous and unprofessional behavior of a staff member. This staff member turned on the tub for a pedicure and walked away, causing water to spray up and soak the customer. Despite the customer's distress and the laughter from staff members, no one offered assistance or provided a towel for drying off. This incident not only exhibits a lack of professionalism but also raises concerns about the safety and well-being of customers at Luxy Spa & Nails.
In conclusion, while Luxy Spa & Nails has some strengths such as accommodating requests and providing quality manicures, there are several weaknesses that need to be addressed. These weaknesses include poor customer service, lack of organization, and unprofessional behavior among some staff members. These issues should be taken seriously and addressed in order to improve the overall customer experience at the salon.
Best TL Reviews
Don’t waste your money, went in for 2 pedicures today and the service was terrible. They don’t speak to you and just point to the line of pedicure stations as if you’re supposed to guess which one. Not only that, my pedicure was started almost right away but my husbands was not I was halfway through mine before a woman came to start his. When she came over to start it she rushed the entire thing. Super rough on his legs and feet, and used the wrong products than what was requested. She seemed flustered because her scheduled appt showed up late. She was more worried about her client that the current one she had in front of her. Not to mention the kids that were in the back room yelling mommy and she had to keep getting up and going over to yell at them to be quiet. I’ve been here so many times and loved the luxury pedicures but after today will not be back! Terrible customer service, and unfriendly!
Love this place. Hailey always tries to accommodate my crazy requests. Tiffany is also top notch. Would not go any where else.
I went to Luxy on December 22nd and got my nails done and they came out horrible I had a new young male technician it was so busy that day that I figure I'll just call them and let them know my experience Luxy did tell me to come back on December 26th and she was really very unfriendly just did my nails over like if it was my fault that the nail technician messed up my nails I just thought that was very unprofessional I've been going there for about a year it was just like really rude kind of my nails did turn out better than before but they still wasn't great
Very good manicure job! Looks natural even with gel.cuticles look and cleaned good!
On time with appointment.
Much better than others in Easton area salons.
Received a gel manicure and pedicure. Manicure was done by Tangi I believe. She did a great job but also just help guide me to make a better decision on what would be better for my nails. Keeping my nails natural and healthy. Two weeks later my color gel manicure still looks great.
I have been seeing Tiffany for 2 years now and she is the best. She is very kind and caring and always makes sure you get exactly what you ask for. She does nail art, diamonds, stickers- you name it she can do it. She is the best.
Made an appointment for a pedicure at 10:30am. I arrived at 10:25 and was asked to sit and wait. Other people came after me for pedicures as well and were taken before me. Finally got my pedicure started at 11:05. They have no sort of system to track appointments. They don't look at appointment books. They literally point to a person and tell them to go sit. Very unorganized.
Only reason I'm not giving it 1 star is because the girl did a good job even though you could tell she was trying to rush.
I went there to get a pedicure done today. As I sat in the chair some man assisted with my service he turned on the little tub and walked away. As it filled up the water started to spray up to me I was soaked and wet I was yelling for help. As I got up Noone helped me everyone was looking around. And some of the staff member were laughing due to the fact I just got soaked and wet. I then decided well since I'm here and soaked let me finish my service right. Soo they moved me to the next chair. These people were still laughing looking at me. Talking and to top it. Off they charged me full price for my service. And I had to walk out soaked and wet because they didn't even offer a towel to dry off. Rude they don't have any manors.
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Luxy Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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