M&K Nail Spa

+1 443-289-9978

465 Baltimore Blvd, Westminster, MD 21157 United States of America

Open Today: -

Quick Facts About M&K Nail Spa

Strengths:

1. Creativity: Mandy is highly praised for her creativity and ability to create unique and impressive nail designs. Customers appreciate her skill in bringing their ideas to life and leaving them satisfied.

2. Efficiency: Many positive comments mention the quick service at M&K Nail Spa. The fact that customers can get their nails done in about an hour is seen as a significant strength, as it saves time for busy individuals.

3. Atmosphere: Customers enjoy the atmosphere at M&K Nail Spa, describing it as welcoming and comfortable. The friendly people who work there contribute to a positive experience, making customers feel at home.

4. Attention to detail: Several comments highlight the attention to detail that the staff at M&K Nail Spa demonstrates. This attention ensures that customers' nails look and feel great, leaving them satisfied with the final result.

5. Long-lasting nails: Customers appreciate that their nails last for a significant amount of time after visiting M&K Nail Spa. The quality of the work done is seen as a strength, as it ensures that customers can enjoy their nails for an extended period.

6. Highly recommended: The positive feedback from customers about M&K Nail Spa's services is a significant strength. The fact that multiple individuals highly recommend the place adds credibility and shows that the majority of customers have had positive experiences.

Weaknesses:

1. Rude staff: One negative review highlights the rudeness of a staff member towards an older woman. This behavior is seen as a weakness, as it creates a hostile and unwelcoming environment for customers.

2. Insufficient staffing: Another negative comment mentions that there were only two people working, resulting in delays and potential customer dissatisfaction. Insufficient staffing can lead to a rushed and less attentive service, ultimately impacting the overall customer experience.

3. Quality issues: One customer reports that their dip Mani chipped after only three days, and the dip powder lifted off the nail, causing damage. This quality issue is a weakness as it indicates a lack of attention to detail during the application process or the use of inferior products.

4. Limited availability: One positive comment mentions that it can be challenging to get an appointment because Mandy and Kevin are highly sought after. This limited availability can be seen as a weakness, as it makes it less convenient for customers to secure a slot.

5. Inequality in treatment: One negative review suggests a possible bias towards people of color, mentioning that they were not welcomed as patrons. Discrimination or unfair treatment can severely impact the reputation and success of any business.

6. Lack of diversity: The negative comment about the lack of other patrons, particularly people of color, raises a potential weakness for M&K Nail Spa. Creating a diverse and inclusive environment is crucial for cultivating a positive reputation among all potential customers.

In conclusion, M&K Nail Spa has several strengths, including the creativity of the nail technicians, efficiency, attention to detail, a friendly atmosphere, and long-lasting nails. However, there are some weaknesses that need improvement, such as rude staff interactions, quality issues with nail services, limited availability, possible inequality in treatment, and a lack of diversity among patrons. Addressing these weaknesses will be crucial for M&K Nail Spa to provide consistently excellent service and foster a welcoming and inclusive environment for all customers.

Best TL Reviews

Love love love Mandy and Kevin!!! Mandy is so creative I never leave disappointed! And the best part is I’m out of there in about an hour!!! Highly recommend! Can’t say enough great things!! Love coming here every 3 weeks!!

LOVE Mandy at M&K! Love my winter wonderland nails! I can show her anything and she can do it. Love the atmosphere and the attention to detail.

FYI: Design is on my natural nails using dip powder.

Love this place! I always get compliments on my nails! They do a great job, my nails last and look n feel awesome. and I love the atmosphere along with the friendly people who work there. Never disappointed. Highly recommend! Make an appointment ahead of time if you can as they are highly sought after.

Just don’t go here , only 2 people working & when I was there , the lady was being very rude to an older woman. She told the older women that she just needs to sit down cuz she was waisting her time for being late & for asking advice for a color. Definitely don’t recommend this place. They are very rude & I will not be going back + he cut my cuticles atleast 4 times & didn’t give me a discount for hurting me like most salons are supposed. He also didn’t want to do a design on my nails because I like my nails short & blah blah blah. You officially lost a customer ! Good luck M&K , I will not be back ! I hope you don’t stay open too long !

The staff was friendly so that's why they get an extra start but the dip Mani chipped after 3 days. The dip powder lifter off the nail causing my nail.

Mandy and Kevin are the absolute best! They are awesome about getting you in for an appointment. Mandy always does an amazing job on my nails every single time! I never leave there disappointed! I highly recommend M & K nails!

I love this Salon. Mandy and Kevin make you feel at home when your there. They both are so funny and make your time with them amazing. Kevin has been awesome making sure my nails look great and Mandy gives my nails that special touch. I’m so happy to finally find a place in this area after 10 years of living in Carroll County that I can trust and enjoy. Thank you!!! Jen

My daughter, niece and I walked in to have our nails done. Mind you there weren't any other patrons the staff was sitting talking and their response is their booked up. So as we were sitting the car Googling other nails salon for about minutes we noticed there weren't any other people going into this nail salon. I'm happy we didn't patronize this place. Especially if you're a poc.