Madisons

28-32 Gabriel's Hill, Maidstone ME15 6JG United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Madisons

Madison's Place is a restaurant that has received a mix of positive and negative feedback. The strengths and weaknesses of the establishment are highlighted in the comments provided.

Starting with the strengths, the first comment emphasizes the delicious food and recommends others to visit. This indicates that Madison's Place has a strong culinary reputation and can deliver on taste. Additionally, the comment mentions that the portions may be slightly small for the price, which suggests that the quality of the food may compensate for the quantity.

The second comment praises the interior and cleanliness of the restaurant, indicating that Madison's Place prioritizes maintaining a pleasant atmosphere for its customers. The mention of the friendly staff behind the bar also highlights the importance of customer service.

Another comment describes the service, food, and drinks as amazing, indicating overall customer satisfaction. The reasonable pricing for the quality received is also mentioned, suggesting that Madison's Place provides value for money. The environment, decor, and rooftop terrace bar are praised, indicating that the establishment offers a unique and enjoyable experience.

The fourth comment highlights the fantastic food and exceptional service. The reviewer mentions being picky when it comes to eating out, indicating that Madison's Place meets high standards. This comment demonstrates consistency in delivering a positive dining experience.

However, the comments also highlight some weaknesses of Madison's Place. The fifth comment mentions a disappointing experience in the upstairs area of the venue, describing it as small and dark with a sticky bar. This suggests that the ambiance and cleanliness of the upper floor do not match the standards set by the restaurant downstairs.

The sixth comment reflects on a negative experience with customer service. The reviewer explains that they were unable to attend a booked event due to unforeseen circumstances, but were still charged a cancellation fee. The lack of understanding and refusal to negotiate or discuss the matter indicates a lack of flexibility in dealing with customers' unique situations.

The final comment describes a negative experience during a Mother's Day lunch. The reviewer mentions issues with pre-ordered starters not being available and frozen toast being served. Additionally, some members of the party had to send their mains back due to the quality of the food. The lack of useful management and overall disappointment highlights a failure in delivering a satisfactory dining experience on a special occasion.

In conclusion, Madison's Place has strengths such as delicious food, a pleasant atmosphere, and attentive customer service. The establishment also offers unique features like rooftop bars and reasonable pricing. However, there are weaknesses in terms of inconsistency in quality across different areas of the venue and a lack of understanding from management in dealing with unique customer situations. These weaknesses need to be addressed in order to maintain a positive reputation and customer satisfaction.

Best TL Reviews

Went for the Dinner and Dance night with my good friend. Portions were slightly small for the price you pay but they were delicious and I would definitely recommend going! ???? The cocktails were really nice!

Really nice inside. Very clean. Food was amazing. Girls behind the bar were friendly. After we'd eaten, we had a look up in moonlight ( the roof top bar). That was very busy and all staff and customers looked to be having a good time. Would definitely recommend.

Amazing service, amazing food and the drinks are too die for. Its not that overpriced for what you get either. The environment, decor and the roof top terrace bar all amazing. I didn't get the name of our server but she was a supervisor, absolutely lovely and made us feel so welcome! Will definitely be back!!

Food was fantastic. Don't regularly dine out, the food was amazing, and I'm very picky when it comes to eating out 10/10

Strange one this was, really amazing 1st class service & food in the restaurant area downstairs really really amazing.

After food you have a choice of nightspots attached upstairs these we the same area just different doors but inside was a small and dark area with a sticky bar (enough to peel skin off your elbow) it really let the visit down but then at roof terrace bar on the upper floor it was really lovely.

I just wanted to thank you for a fantastic evening at Madison’s on Saturday night.

The food was delicious, the entertainment was wonderful, and our servers were absolutely amazing. So attentive and friendly.

Peter was brilliant from start to finish, helping me arrange a perfect night out for my work colleagues.

Everyone has commented that it’s the best Christmas do we have had within our company. Thank you so much.

Absolutely love this restaurant. But recently disgusted by the level of customer service. I had a table booked for 12 people for a Surprise 30th Birthday on Friday 18th February. Unfortunately we were unable to attend, as I went into labour at 3.30am! A cancellation fee was continously tried to be taken out of my account of £120. I rang and explained and also offered to send my hospital paperwork in. Asked to speak to management and owner, who weren't prepared to talk on this matter and will continue to take the payment anyway. I've visited previously with large groups, and always spent soo much, and it's ashame that a genuine mistake can't be taken into consideration!

Worse Mother’s Day lunch ever.

We visited here yesterday for a Mother’s Day lunch. Was awful from start to finish. Told we couldn’t have some of the starters we had PRE ordered as they had ran out ?! Frozen toast served with the starters.

Two of our party sent their mains back as the beef was gristly.

Dessert was okay.

Manager not very useful.

Really disappointed with what should have been a lovely day.

Won’t return don’t waste your money