Mahrosh Restaurant

+44 1527 525635

The Hotel, Rafiya B98 0SD United Kingdom of Great Britain and Northern Ireland

Open Today:

Quick Facts About Mahrosh Restaurant

Strengths: - Clean and comfortable rooms: Many guests mentioned that the rooms at Mahrosh Restaurant were clean, airy, and had comfortable beds with clean linen. This is a strength as cleanliness and comfort are important factors for guests when choosing a place to stay. - Soundproof rooms: Despite being located next to an expressway, several guests noted that the rooms were adequately soundproofed. This is a strength as it shows that the management has taken measures to minimize noise disturbances for their guests. - Friendly staff: There were multiple compliments about the friendly and attentive staff at Mahrosh Restaurant. Guests appreciated the warm greetings and helpfulness of the staff members, including the chambermaid and receptionist. This is a strength as friendly staff create a positive atmosphere and improve the overall guest experience. - Good atmosphere: A guest mentioned that the hotel had a great atmosphere, giving them the feeling of an American motel. This is a strength as a pleasant atmosphere can contribute to a comfortable and enjoyable stay for guests. - Good location: Although not explicitly mentioned, the fact that the hotel is recommended for future visits suggests that its location is convenient for guests. A good location is a strength as it enhances accessibility and convenience for guests.

Weaknesses: - Poor customer service: Several negative comments were made about the unfriendly and aggressive behavior of the staff. One guest even mentioned that the management considers guests to always be wrong. This is a significant weakness as customer service is vital in the hospitality industry, and negative interactions can severely impact the overall guest experience. - Lack of cleanliness: One comment mentioned that everything was dirty and another mentioned torn carpet in the room. This is a weakness as cleanliness is expected in a hotel, and any lack thereof can lead to dissatisfaction and negative reviews from guests. - Inadequate amenities: A couple of guests expressed their disappointment with the amenities provided. One mentioned the lack of hand soap in the bathroom, and another was dissatisfied with the tea/coffee making facilities. This is a weakness as amenities play a crucial role in guest satisfaction and can contribute to their overall experience. - Noise disturbances: One guest mentioned that they had to leave in the middle of the night due to loud neighbors, and the hotel did not adequately address the issue. This is a weakness as noise disturbances can be highly disruptive to guests and can result in a negative experience. - Lack of clarity in online booking: A guest mentioned that the online booking did not clearly state the extra charge for a cooked breakfast, leading to confusion and dissatisfaction. This is a weakness as clear and transparent communication is important in managing guest expectations and preventing misunderstandings.

In conclusion, while Mahrosh Restaurant has strengths such as clean and comfortable rooms, friendly staff, and a good atmosphere, it also has weaknesses including poor customer service, lack of cleanliness, inadequate amenities, noise disturbances, and unclear communication in online booking. Addressing these weaknesses and focusing on providing excellent customer service and maintaining cleanliness can greatly improve the overall guest experience at Mahrosh Restaurant.

Best TL Reviews

Schrecklich alles dreckig Personal unfreundlich, sehr schlechtes Essen. Also nie wieder. Der vorige Manager war gut, der neue arbeitet gleichzeitig in Rezeption, bar und als Kellner. Da kommt nichts gutes raus

We stayed here for 1 night whilst visiting family. We were happily surprised if I am honest. The rooms are basic but very clean, airy and have very comfortable beds with lovely clean linen. Good sized bathroom although no hand soap provided. Bath needs to have anti slip in it and possibly a hand rail as could be a hazard for an elderly guest. Nice fluffy clean towels. On the whole a nice pleasant room. Even though only single glazed and next to the expressway the room was quite sound proofed. The public areas are clean and tidy and staff very friendly. On booking out the staff were attentive asking how our stay was and although busy the chambermaid still had a smile and greeting for us. We didn't use the bar but did have a peek and it felt welcoming. I have always said that a hotel regardless of price should make a guest want to come back and this hotel did that. We will definitely use this hotel again when we visit Redditch.

Not impressed with this place. Very aggressive staff who force their shady form of self excellence upon you. To be fair, we went at a weekend and this place ONLY deals with business customers during the week.

Don't go at the weekends, it's no food, shite breakfast, shite service. The waitress was cool tho.

Sadly or otherwise, I won't be going near there anytime soon or in this lifetime.. The highly arrogant management considers that the guests are always wrong.... Especially as stated, you have the audacity to challenge their self portrayed sense of excellence. The establishment only gets 1* because as yet, as with tipping policy in the UK, no tip no comment, crappy tip, chappy place.... 1* 8-)

Rooms adequate for price could do with mini revamp torn carpet in ours no9. Member of staff who greeted us at reception was very untidy and rest of staff including manager need training in being polite and cheerful no friendly greeting at breakfast just miserable faces !!!! Also wording when selling rooms online need to say that you have to pay £5 extra for cooked breakfast although it says Breakfast Included which most people think includes cooked.

Nice clean room, hot shower. Only reason we didn't 4 star it was tea/coffee making facilities. I don't expect takeaway cups n wooden stick stirrers, also limited stock of tea/coffee etc, so much so we popped to lidl for some..

I stayed here for one night as part of a group. It had a great atmosphere and the rooms were clean and a good size. The bathroom was very nice too. It gave me the feeling of an American motel. I had a good stay and would recommended this hotel to all travellers.

Not bad at all. Had to change booking to my own room as I'd rather share with Ian Huntley than my dad. Receptionist helpful & also Blue Inn uses a good Taxi V

Company

The room was very basic for what we paid. The neighbours was that loud we made a complaint nothing was resolved we had to leave in the middle of the night due to noise. . All the hotel said is leave the card in your bedroom. No apology nothing will not be returning