Quick Facts About Malt House
Malt House Place has both strengths and weaknesses based on the provided comments. Overall, the strengths of the establishment include good value, freshly made pizza, polite and friendly bar staff, clean tables, and accommodating staff. These positive aspects contribute to a pleasant dining experience for customers. However, the weaknesses include slow plate clearing, inconsistent table service, poorly cooked food, and subpar customer service.
One of the strengths highlighted in the comments is the good value offered at Malt House Place. Customers appreciatethe affordable prices, which align with their expectations. This feature appeals to individuals who are looking for a cost-effective dining option.
Another positive aspect mentioned is the freshly made pizza. This indicates that the food at Malt House Place is of good quality, as customers specifically mention that the pizza was good. This strength signifies that the establishment puts effort into preparing tasty food items for their customers.
The comment mentioning the politeness and friendliness of the bar staff is another strength of Malt House Place. Friendly staff can greatly enhance the dining experience, making customers feel welcome and comfortable. The positive attitude of the staff contributes to a positive overall impression of the establishment.
Clean tables are also mentioned as a strength of Malt House Place. This indicates that the establishment takes cleanliness seriously and ensures that the dining area is well-maintained. This attention to cleanliness can be an important factor for customers when choosing a place to dine.
Furthermore, the fact that Malt House Place is accommodating to groups and dogs is highlighted as a strength. This means that the establishment is willing to make efforts to meet the needs of different customers. Accommodating staff is likely to create a positive impression and attract repeat customers.
However, there are also several weaknesses mentioned in the comments. One of the weaknesses is slow plate clearing. This suggests that the staff may not be efficient in clearing tables, which can lead to a messy and crowded dining area. Prompt plate clearing is essential to maintain a comfortable and clean environment for customers.
Inconsistent table service is another weakness mentioned in the comments. Customers reported that on multiple occasions, their table was unprepared, lacking forks, knives, napkins, and condiments. This inconsistency in table service suggests a lack of attention to detail and organization among the waitresses. It is important for the establishment to address this issue and provide consistent and attentive table service to enhance the customer experience.
Poorly cooked food is another weakness identified in the comments. Specifically, the comment mentions a cremated steak and a grilled tomato that was barely cooked. Inconsistent cooking can greatly impact the quality of the food and result in unsatisfied customers. The establishment needs to ensure that the kitchen staff are properly trained to cook food to customers' specifications.
The most significant weakness highlighted in the comments is the poor customer service. One customer describes it as "absolutely diabolical" and mentions being treated "disgustingly." Poor customer service can have a significant impact on a customer's perception of an establishment and can deter them from returning. It is crucial for Malt House Place to address this issue and prioritize providing excellent customer service to improve their reputation.
In conclusion, Malt House Place has strengths such as good value, freshly made pizza, polite and friendly bar staff, clean tables, and accommodating staff. However, there are weaknesses including slow plate clearing, inconsistent table service, poorly cooked food, and subpar customer service. Recognizing and addressing these weaknesses is essential for Malt House Place to improve the overall customer experience and maintain a good reputation.
Best TL Reviews
good value. first visit since it changed name and refurbished. freshly made pizza was good. plates not cleared away quickly though. can't really comment on the beer as only had lager shandy due to driving. would go again.
Update.
After 8 months we've decided to come back and try it. Have to admit food(for the price) reasonable (tho steak was far from what I would call a steak), staff behind the bar polite and friendly but table service is still far behind... Just like 8months ago table wasn't prepared, no forks, knifes,napkins, salt pepper... Yet again we have had plates and we had to ask for those kettle things, you know without you really sit and look at your plate... Come on... You've refreshed inside, new look, new vibe, new menu, maybe it's time to train your waitresses on what is needed to know????
What happened there....new staff and....food just to be thrown into the bin....cremated steak (asked for medium rare)and "grilled"tomato that touched the grill for 5 seconds...chicken with a hard rim to work our jaws,I suppose to work us out after a meal??Staff leaving you with food without forks and knifes,condiments or even a check that we need anything...Managemet coming with a hand full of excuses to cover all of it...No...seriously...itas our local pub but,well,we are looking for another one...shame...
Fantastic food! The decor looks amazing too,will definitely be returning :)
A place to go when you want to have a fun experience with your freinds and family the selection of deserts made this a 5 star stop for us, we would happily come again :)
Food was good when it eventually arrived. Chef had decided they were closing the kitchen early. So we ordered on the app once we'd figured it out. By which time we were told the chef had decided to close the kitchen early. Waitress was good as were the bar staff.
cooked my steak totally wrong, sent it back for another, served another full table before putting me another steak on so my full family had finished eating I'm still sat here with no food and another table has been fully served (& others!) Without an apology the whole time. absolutely disgusting customer service.
Told the lady who came to the table to take the food that the customer service was absolutely disgusting and I'm not happy at all. To then be told we are barred and to leave. Along with our children. I have never experienced more poor customer service in my life. Absolutely diabolical.
I have never been treated as disgustingly.
Just had a meal at the malt house.
The mixed grill was very nice and well worth the money.
Tables are always clean when we visit. Staff are friendly and really accommodating to my group and our dogs. Food is decent and arrives hot. Drink prices are good. Glad it's my local.
Place Pictures
Malt House Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Health and safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Great bar food
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Food
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Free water refills
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Spirits
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Wine
Amenities
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Wi-Fi
Atmosphere
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Casual
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Cosy
Crowd
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Groups
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LGBTQ+ friendly
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Transgender safe space
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
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| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
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Location
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