Moccachinos

+44 1553 775273

18-20 St. Dominic Square, King's Lynn PE30 1DT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Moccachinos

Moccachinos place has received a combination of positive and negative comments, which provide insights into its strengths and weaknesses. In order to evaluate the cafe thoroughly, we will analyze both the strengths and weaknesses based on the comments provided.

Starting with the strengths, one of the main advantages of Moccachinos place is its extensive menu. The first commenter noted that the menu was extensive, indicating that there is a wide variety of options available for customers to choose from. This is an important strength as it caters to different tastes and preferences, making it an attractive option for a wider range of customers.

Another strength mentioned in the comments is the cleanliness of the place. The first commenter noted that the cafe looked clean, which is crucial for creating a pleasant dining experience. A clean environment not only enhances the overall dining experience but also contributes to the perception of quality and professionalism. A clean establishment also reflects positively on the staff and management, showing attention to detail and a commitment to maintaining high standards.

Additionally, Moccachinos place seems to excel in prompt service. The first commenter mentioned that the food was served very quickly after sitting down. This is a significant strength as it reflects efficiency and attentiveness towards customers. Quick service is particularly valued during busy times when customers may be looking for a quick bite or a speedy meal.

Furthermore, the staff at Moccachinos place seem to be helpful and pleasant, according to the first commenter. Friendly staff play a crucial role in creating a positive dining experience. They can enhance the atmosphere, provide guidance and recommendations, and make customers feel welcome and valued.

The quality of the food is another strength of Moccachinos place. The first commenter mentioned that the food was hot and tasted delicious. High-quality food is essential for any dining establishment, as it is the main reason customers visit in the first place. Delicious food will not only leave customers satisfied but also encourage them to return and recommend the place to others.

Reasonable prices are also mentioned as a strength of Moccachinos place. The first commenter noted that the prices were very reasonable, which is a significant advantage. Affordable prices make the cafe more accessible to a wider range of customers, increasing its appeal and potential customer base.

Moving on to the weaknesses, several negative comments point out issues with the service at Moccachinos place. One commenter felt awkward and unwelcome as a lone diner due to the attitude of a waitress. The comment mentions that the waitress rolled her eyes, ignored the customer, and made rude comments to other staff members. Poor customer service can have a significant impact on the overall dining experience and ultimately deter customers from returning.

Another comment highlights the issue of racism in the service at Moccachinos place. The commenter mentions that they experienced racist behavior from a female staff member who made inappropriate comments about them to other staff members. This type of behavior is not only offensive but also unacceptable in a professional setting and can severely damage the reputation of the cafe.

Furthermore, another negative comment mentions that one staff member can be off-putting and does not listen to orders. The commenter mentions an issue with their sandwich being incorrectly prepared twice, despite clear instructions. This indicates a lack of attention to detail and poor communication between staff members, potentially leading to customer dissatisfaction.

An additional weakness mentioned by a commenter is the owner constantly observing the cafe. The comment suggests that this makes customers uncomfortable and may create a hostile work environment for the staff. An owner constantly monitoring the staff can create a tense atmosphere and hinder communication and efficiency.

Another weakness highlighted in the comments is the issue with drinks. One commenter mentioned that the drinks had a strange taste and were not drinkable. The staff's response to this concern was unhelpful, with no offer of a replacement or resolution. Poor handling of customer complaints can leave a negative impression and lead to customers not returning.

In summary, Moccachinos place has several strengths, including an extensive menu, cleanliness, prompt service, helpful staff, high-quality food, and reasonable prices. However, there are also weaknesses, such as poor customer service, including rudeness and racism, issues with order accuracy, uncomfortable monitoring by the owner, and inadequate handling of customer complaints. It is essential for the cafe to address these weaknesses in order to provide a consistently positive dining experience and retain a loyal customer base.

Best TL Reviews

Tried this cafe for the first time. Menu was extensive, and the placed looked clean. Served very quickly after sitting down. Staff all helpful and pleasant. Food was hot and tastes delicious. Very reasonable prices. We will be using this lovely place regularly from now on. Wish we had tried it sooner!

Food was yummy and most of the staff were lovely- it was let down by one waitress who rolled her eyes when I asked for salt and pepper, and then refused to look at me or reply when I thanked her and apologised for asking (she was busy). I felt really awkward after that as I was a lone diner.

This is one of the best in the country and they have no intention of robbing you the prices are fantastic and so is the food and staff you also have a huge variety of food menus. Highly recommended without any doubt. This is an honest review.

Awful service and very racist. Woman (can't call her a lady due to her behaviour) who's serving was rude and was literally throwing everything on the table. She was making comments about my boyfriend and me to other members of staff and hasn't even tried to do it quietly. Felt very unwelcomed and definitely won't be going back there

Ok food but no t that cheap. One middle aged female staff member can be a bit off had when serving you. Also does not listen to your order. Twice I ordered a cheese and tomato sandwich and specifically asked for it untoasted. Twice it arrived toasted. Also the owner looks over the place like ke a hawk. He sits at a table just in front of the kitchen watching all that’s going on. Is not nice for customers must be awful for the young girls that work there!

Family of 5 all ordered meals and drinks today when temperatures are 28c to 30c making sure children are drinking plenty of fluids to try there drinks as we leave to see why they hadn't drank a lot ???? to find a very strange taste and strong bit like fairy liquid taste it was horrible told the staff 1 was very apologised to have another say well it was free with there meals it's not the point it being free it should still be drinkable and which these drinks wasn't and there drinks are not free when they are priced into there meals and the other staff given evil looks when I asking for them to check with the squash manufacturer as they may have a problem with the batch used to just get told whatever. Not helpful at all no offer of water to replace there drink

Will not be returned and will report elsewhere as if my children get ill because of this I will not end here that's for sure customer service shocking behaviour and attitude

Went in today had a great breakfast great price service was excellent

We had never been here before, but were very impressed with the good selection of food and excellent waitress service. It was a Monday lunchtime and not very busy. We were given a menu straight away and chose our meals. The meal came quickly and was piping hot and served with a smile. It was as tasty as it looked and great value for money. Our two meals complete with drinks was just over £10. We will certainly go there again, and I was surprised at the negative review I've just read? I've given it five stars, as for value, service and the food we received it was top marks from us.