Molly's Cafe

+44 121 459 9500

20A The Green, Birmingham B38 8SD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Molly's Cafe

Molly's Cafe has a combination of strengths and weaknesses, as highlighted by the comments above. It is important to analyze both aspects to get a comprehensive understanding of the overall customer experience.

Starting with the strengths, Molly's Cafe has a friendly and helpful staff. This is a crucial aspect of any dining establishment, as good customer service can greatly enhance the overall experience. The fact that the staff at Molly's Cafe are described as friendly suggests that they prioritize customer satisfaction and create a welcoming atmosphere for patrons.

In addition to friendly staff, the cafe is also commended for being clean and tidy. This is another important factor that contributes to a positive dining experience. A clean environment creates a sense of comfort and hygiene, making customers feel at ease while enjoying their meals. Moreover, cleanliness is vital for food safety and customer confidence.

Another strength of Molly's Cafe is the speed of service. Quick service is highly valued by customers, especially during busy times or when they are in a rush. By delivering meals promptly, Molly's Cafe meets the expectations of customers who prioritize efficiency and timeliness.

Furthermore, the quality of the food at Molly's Cafe is praised. The comments mention well-cooked and delicious meals, with specific mentions of the sausages and fried bread. Good quality food is essential for customer satisfaction and positive reviews. It is an indicator of the cafe's commitment to using quality ingredients and preparing meals to a high standard.

The portion sizes at Molly's Cafe are also appreciated. The comments mention good portions, which is important for customers who want to get good value for their money. Adequate portion sizes can also contribute to customer satisfaction and the likelihood of repeat visits.

On the other hand, there are also weaknesses that need to be addressed by Molly's Cafe. One customer mentions finding paper in their breakfast, which is a serious issue as it indicates a lack of attention to detail and food preparation standards. This incident should be addressed to ensure that such occurrences do not happen again.

Another weakness mentioned is the absence of hash browns on the "big" breakfast. This may seem like a minor issue, but it highlights a lack of consistency in menu offerings. Customers expect their meals to match the description provided on the menu, and any discrepancies can lead to disappointment or dissatisfaction.

Another comment mentions issues with the preparation of the black pudding, which was partially cooked on one side and uncooked on the other. This inconsistency in cooking suggests a lack of attention to detail or proper training in the kitchen. Ensuring that all food is cooked consistently and thoroughly is essential for food safety and customer satisfaction.

Moreover, one customer mentions experiencing a decline in service quality since the change in management. This implies that there may have been some issues during the transition that affected the overall customer experience. Consistency in service is crucial for establishing a loyal customer base, and any fluctuations can lead to disappointment and negative reviews.

In conclusion, Molly's Cafe has several strengths, such as friendly and helpful staff, cleanliness, quick service, high-quality food, and good portion sizes. These aspects contribute positively to the overall customer experience. However, there are also weaknesses to address, including finding paper in a breakfast order, inconsistencies in menu offerings and food preparation, and a decline in service quality since the change in management. It is crucial for Molly's Cafe to address these weaknesses and maintain its strengths to ensure customer satisfaction and loyalty.

Best TL Reviews

Ordered 2 “big” breakfast to takeaway. When tucking into my breakfast happen to find some paper, nice. Also no hash browns on the “big” breakfast which seems strange and black pudding partially cooked on 1 side and uncooked on the other.

The staff were very friendly and helpful. The place was clean and tidy. The service was very quick. The meal was hot well cooked and delicious

Absolutely banging Sausages ???? the best fried bread I've had. 3 Sausages, 2 thick bacon, beans, chopped tomatoes, 2 eggs, fried bread, 2 pieces of bread and butter (or toast) & a cup of tea (or coffee) ! £7.95 ! Bargain! (It came with black pudding and mushrooms, but as I don't like either of them I had a Sausage and egg instead).

I'm not sure if i took photos or not but we visited here a couple of months ago and had a lovely breakfast. I really enjoyed it. The staff were great and the food was lovely. Can't wait to return again soon.

Only had a decaf tea and my husband had a normal coffee, and it was slammed down on the counter saying ' thetes ya drinks' but, everyone that had ordered breakfasts they were polite to. It was clean inside. I was there the time before about five years ago and everything was perfect. I understand via other reviews that its under new management, very disappointing ????

By far the best sandwiches and breakfast food around. Proper thick and well cooked sausages, good portions too.

A trendy, modern face lift with an old greasy spoon heart.

I love this cafe and so does the rest of Birmingham! Really good breakfasts, seating super and a nice location.

Service is always speedy and the cafe is always clean.