Mondo pizza and grill Staines-Upon-Thames

+44 1784 450193

133 High St, Staines TW18 4PD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Mondo pizza and grill Staines-Upon-Thames

Mondo Pizza and Grill in Staines-Upon-Thames has received a mix of positive and negative reviews from customers. To assess the strengths and weaknesses of the place, we will analyze the comments provided by customers.

Starting with the negative comments, one recurring issue is the poor delivery service. Multiple customers mentioned long wait times and delays in receiving their orders. One customer reported waiting outside for over an hour past the estimated delivery time without any updates or communication from the restaurant. Another customer complained about the driver pretending to not be able to find the location and giving poor excuses for the delay. These comments highlight a weakness in Mondo Pizza's delivery service and suggest a lack of organization and communication between the staff and customers.

Another weakness mentioned by several customers is the quality of the food. One customer described the thin crust pizza as tasting like a cheap supermarket pizza with some pepperoni on top. Another customer stated that the pizza they received was burnt to a crisp. Additionally, one customer mentioned that the mozzarella sticks were not cooked properly. These comments indicate a weakness in the consistency and quality of the food served at Mondo Pizza. It suggests that there may be issues with the cooking process and the overall taste of the dishes.

In terms of positive comments, there were customers who praised the friendly service and staff at Mondo Pizza. One customer expressed gratitude towards the owner and staff, stating that they always receive delicious and well-cooked food. Another customer mentioned that they were surprised by the cleanliness of the shop and enjoyed the delicious pizza. These comments highlight strengths in the customer service and cleanliness of Mondo Pizza.

Additionally, there were positive comments about the taste and promptness of the food. One customer mentioned that their order was delivered in half an hour and was perfectly cooked. They specifically praised the flavor and spice level of their chicken hot pizza. This comment suggests that Mondo Pizza has the ability to deliver tasty food in a timely manner.

Overall, the strengths of Mondo Pizza and Grill in Staines-Upon-Thames appear to be a friendly staff, delicious food in some cases, prompt delivery in certain instances, and a clean shop. However, the weaknesses include poor delivery service, inconsistent food quality, and a lack of communication with customers. Mondo Pizza should focus on addressing these weaknesses to improve customer satisfaction and loyalty.

Best TL Reviews

We placed an order at 1:45am and it said it was expected at 2:20-2:45 so we waited outside as we live in dorms and at 3am there was still no sign of our food. We then called and they said 15-20 minutes yet we didn’t get our food until 3:30am. Honestly the only thing i’d recommend is the cheesy garlic bread but how can you go wrong with that. The thin crust pizza looks and tastes like an asda 80p pizza with some pepperoni threw on top. The mozzarella sticks weren’t even cooked. Don’t even get me started on the sauces. very displeased

Firstly the food was scheduled to arrive at 2:30am, it didn’t arrive until 3:45am. Called the restaurant at 2:45 asking where it is and they said the driver is 5 minutes away. That was a lie! Secondly the pizza was burnt to a crisp, do not buy from here!!

DONT ORDER WITH THEM!!!! Ordered takeaway twice and they never showed up ????????????????both times!!! Uber refunded once but they won’t always like tonight I thought I’d take my chances and order some food- so so annoyed, starving and they’ve left me out in the cold for this?!? they’re scammers ???? I called twice to ask how long so I knew how long I’d have to wait outside? they said it was on its way??? TWICE (twice they said on the phone half hour then half hour later 10 minutes) ON THE PHONE TO SOMEONE WHO WORKS THERE??? but it clearly wasn’t!! Because an hour later nothing is here!!? Have been Waiting outside for 50 mins more than what they’d said on the phone???? Do not order with them!!! It it’s an absolute joke honestly!!! Food is not even worth it ebother for the prices they charge may ask well put some food in the oven!!?!

Very Friendly Service And Staff... Delicious Food... my Daily Food is 10" Vegi Pizza... Some Time chicken Wings and Chicken Burger.... Everything Comes Well Cooked And HOT.. Thanks For Everything To Mondo Pizza Owner and Staff... Love You Alll And GOD BLESS U????????

great place first went there alone but the pizza was so delicious that i ordered again for my family. the staff are very friendly and i was suprised to see how clean the shop was.

Ordered tonight, delivered in 1/2 hour, perfectly cooked, and just enough spice, I had the chicken hot one, I would give you more stars but they only let you do 5. Thank you

Overpriced, not tasty and their delivery is absolutely disgusting. The driver calls you from wherever he happens to be and pretend he can't find your place and that he can't speak proper english so he waits for you in the car because he's too important to move. I hope they go bankrupt

I ordered from Uber eats at around 2:15am, called the restaurant at 3am, to see how long my order would be and they said half an hour. I waited till 3:45 and called again. I was confronted by a rude young sounding man who kissed his teeth at me and told me that I wasn’t told half an hour and it would still be half an hour till delivered. I asked if a refund would be possible, they moaned about it and I said I would take the order instead and they put the phone down on me. 3:55 and still no food. Terrible service