Quick Facts About Moonlight (Crosby)
Moonlight (Crosby) place, based on the comments, has both strengths and weaknesses. In order to provide a comprehensive analysis, let's delve into each aspect in detail.
Starting with the strengths, one commenter mentioned that the food at Moonlight is excellent with good quality. This indicates that the establishment has a reputation for serving high-quality dishes, which can be a major strength in attracting customers and building a loyal following. The fact that the food was described as "good quality" suggests that the ingredients used are fresh and the preparation is done with care.
Another positive aspect mentioned by a customer is that they could park outside the place and enjoy a nice little walk around the marina. This indicates that Moonlight has a convenient location and provides a pleasant atmosphere for customers to enjoy their meals. Having a desirable setting can contribute to customer satisfaction and can be a selling point for the establishment.
Moving on to the weaknesses, one significant issue raised by a customer is regarding the crepes. They expected fresh homemade crepes but received warmed up Scottish pancakes instead. This suggests a discrepancy between the expectation and reality of the food. Failing to meet customer expectations can lead to disappointment and negative reviews, potentially impacting the reputation of the establishment.
Another weakness highlighted in the comments is the inconsistency in service. One customer mentioned that they ordered food using the Just Eat app but it was never delivered. When they called the restaurant, there was a lack of clarity and they were unable to resolve the issue satisfactorily. Inconsistent service and poor communication can result in frustration and a loss of customers. It is important for the establishment to ensure smooth operations and efficient customer service to maintain a positive reputation.
A lack of updated information on the website is also a weakness mentioned in the comments. A customer stated that they made a special trip to get a particular flavor of ice cream, as listed on the website, only to find out that it was no longer available. This indicates a failure in updating the website promptly, which can lead to customer dissatisfaction and disappointment. Keeping the website up to date with accurate information is crucial to managing customer expectations.
Furthermore, negative feedback regarding the milkshakes is another weakness identified. A customer expressed extreme dissatisfaction with the quality of the milkshakes, stating that they were like water and criticized the addition of cheap cream. Poorly made milkshakes can damage the reputation of the establishment and result in negative reviews. Providing high-quality beverages should be a priority for Moonlight in order to maintain customer satisfaction.
Lastly, the issue of poor delivery service was highlighted by a customer. They experienced long waiting times, unanswered phone calls, and cold, soggy food upon delivery. This indicates a lack of coordination and efficiency in the delivery process, leading to customer dissatisfaction. Prompt and reliable delivery service is essential in the food industry, and failure to provide a satisfactory experience can result in negative reviews and a loss of customers.
In conclusion, Moonlight (Crosby) place exhibits strengths such as excellent quality food and a convenient location. However, weaknesses include discrepancies between customer expectations and the actual food served, inconsistent service, outdated information on the website, poor milkshake quality, and inefficient delivery service. Addressing these weaknesses is crucial for Moonlight to improve customer satisfaction and maintain a positive reputation within the community.
Best TL Reviews
Foods at MoonlightIs excellent good quality food the food did take awhile to get to Litherland have been they before on the way Crosby Beach got take out had dog with had it at Crosby Marine
Very Disappointed As I Was Under The Impression When You Ordered A Crepe It Was A Fresh Homemade Crepe….Not 5 Warmed Up Scottish Pancakes That I Could Get In The Asda!
Daughter placed order as a birthday treat well what can I say but very disappointing. Order arrived , the waffles where cold and didn’t look very appetising.
Ordered food on the just eat app food was never delivered. Called the restaurant they were adamant they had. Either don't order using the app or don't order at all :/
Disappointed as made a special trip to get a particular flavour of ice cream as listed on the website but they didn't have it, it wasnt out of stock, they just didn't do it anymore. Need to update their website. Got another flavour but it was just meh.
Got a banana milkshake and it was good. Daughter got an ice cream with melted chocolate and she said it was nice. You can park outside this place and have a nice little walk around the marina
Worst place ever milkshakes are like water, and they cover everything in cheep cream even though ice cream shouldn't come with it unless asked for would give minus stars if possible, I'd rather walk to Manchester and talk to a crack head all night then order from here again. Cant belive people have said it's ok have they never tasted milkshakes in their lives before. My 5 year old nephew could make better with a tub of ice cream and a bottle of milk.
I would stay away (especially delivery)
I ordered food on Uber eats at 9:15 and was given an expected time of 9:25-9:35 which was soon changed too 9:50-10:10 which I didn’t mind however the time got to 10:30 and still no sign? I tried calling the restaurant but the phone was off, why would the phone not be on in a place where people pay for there service! The restaurant shut at 11 and I still hadn’t had any updates or no answered phone calls, when the food arrived at 11:20 the driver didn’t offer an apology or an explanation he just handed the food and walked away and banged on the door with no respect of the time which isn’t acceptable after paying £35 and waiting 2 hours! When I got to the food it was all cold and chips were soggy and drinks were melted. It was honestly ridiculous, they could have at least added a note to say sorry, or even a freebie but nothing which shows lack of customer service, clearly do not have high standards! I would like to hear from the manager for an explanation for my order and how this issue can be solved.
Place Pictures
Moonlight (Crosby) Info
Amenities
Service options
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No-contact delivery
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Delivery
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In-store pick-up
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In-store shopping
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Takeaway
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Same-day delivery
Health and safety
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places
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