Quick Facts About Costa Coffee
Strengths of Costa Coffee:
1. Consistency in quality: The comment "Costa, perfekt wie immer" suggests that Costa Coffee consistently delivers good quality coffee. This is an important strength as customers value consistency in taste and know what to expect when they visit Costa.
2. Plenty of options: Another comment mentions that Costa Coffee offers plenty of options. This is a strength as it caters to a wide range of customer preferences and ensures that there is something for everyone.
3. Polite and friendly staff: The comment states that the team at this Costa Coffee branch is polite and friendly, which makes customers feel welcome. This is a strength as good customer service can enhance the overall experience and encourage repeat visits.
4. Prompt service: One customer mentions receiving prompt service when visiting in the morning. This is a strength as fast service is often appreciated by customers, especially those who are on the go or in a hurry.
5. Decent coffee shop atmosphere: The comment mentions that Costa Coffee has plenty of cosy seating, creating a comfortable environment for customers. This is a strength as a pleasant atmosphere can enhance the overall experience and make customers want to stay longer.
Weaknesses of Costa Coffee:
1. Filthy toilets: One customer states that the toilets at a particular Costa Coffee branch were filthy. This is a weakness as clean and hygienic facilities are important for customer satisfaction and can impact their overall perception of the cleanliness of the establishment.
2. Unfriendly service: Another customer complains about poor service and a bad attitude from the staff. This is a weakness as friendly and courteous service is expected by customers and can impact their overall experience.
3. Inconsistent drink temperature: One customer mentions that their drinks were warm instead of hot. This is a weakness as customers expect their beverages to be served at the correct temperature, and receiving lukewarm drinks can be disappointing.
4. Crowded and gloomy interior: One comment mentions that the drinks pick up area can get crowded, and some may find the interior of the Costa Coffee branch gloomy. This is a weakness as a crowded and gloomy atmosphere can detract from the overall experience and make customers less likely to visit again.
5. Lack of dog-friendly policy: One customer states that this particular Costa Coffee branch does not allow dogs. This is a weakness as allowing dogs can attract customers who want to bring their pets with them and may deter potential customers who prioritize pet-friendly establishments.
Overall, Costa Coffee has several strengths such as consistency in quality, plenty of options, and polite staff. However, there are weaknesses such as filthy toilets, unfriendly service, inconsistent drink temperature, a crowded and gloomy interior, and a lack of a dog-friendly policy that should be addressed in order to improve the overall customer experience.
Best TL Reviews
Costa, perfekt wie immer.
My favourite taste in coffee is being degraded by this Costa. Has slowly been taken over by a strange group of people. Management of Costa, just visit and see what I mean. Toilets filthy, service is unfriendly, definitely needs a further make over.
Poor service and bad attitude from the 2 girls at the counter. I get that it’s only Coffee, but I’m a strong believer in quality service whatever you are buying, and like to be treated courteously. Time and date of visit: 9th November @ 15:00.
Always a good coffee and plenty of options as you'd expect from Costa.
Plenty of seating.
Can get crowded at the drinks pick up area and some may find it a bit gloomy inside.
But always had good service here.
New Milton near the station. One of the worst costas I've had. Drinks were warm not hot. And got made in takeaway cups when we were sitting in. So instead tipped the completed drinks into normal cups and sprayed more cream on top.
Won't be going there again
Some costas allow dogs this one doesn't so its automatically dropped points for that. Coffee isn't any different to any other Costa only went in as had free drinks ????????
Popped in this morning on the way to the station, at around 9ish, prompt service, coffee to its usual standard... soy cappuccino... this is a popular place as by the time I left the queue stretched to the door and staff were busy serving.
The team at this Costa are very polite and friendly which made us feel very welcome. Great brews, food and snacks with plenty of cosy seating. Toilets are available as expected with any decent coffee shop.
The only negative about this branch is it was fairly busy when we arrived and the queue to be served shares the same little space that people are seated and therefore you constantly need to keep moving to allow them to pass either because they have been to the toilet or they are leaving.
The other nag is more towards Costa as a whole! I really wish they did a Star Bucks style caramel macchiato which is Milk, Brewed Espresso, Vanilla Syrup and Caramel Sauce!
Place Pictures
Costa Coffee Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Highlights
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Fast service
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
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Quick bite
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
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| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 08:00 AM - 05:00 PM |
How to go there
Location
Places