Montana Nail Salon

+1 406-543-3535

3213 Brooks St, Missoula, MT 59801 United States of America

Open Today: -

Quick Facts About Montana Nail Salon

Strengths: 1. Positive reviews from satisfied customers: The first comment highlights that a customer loved their experience and will be recommending the salon to others. This indicates that the salon has the ability to provide good service and meet customer expectations. 2. Loyalty of long-term customers: Another comment mentions that the customer has been going to the salon for 15 years and won't consider going anywhere else. This shows that the salon has been successful in maintaining customer loyalty over a long period of time, indicating consistent quality and service. 3. Friendly and pleasant staff: Several comments mention that the staff members are gentle, patient, helpful, and pleasant to work with. This is an important strength as it creates a positive and welcoming atmosphere for customers and contributes to their overall experience. 4. Flexibility in accommodating walk-ins: One comment mentions that the salon was able to accommodate a walk-in customer even close to closing time. This suggests that the salon is flexible and willing to accommodate customers, enhancing their convenience.

Weaknesses: 1. Inconsistent quality: One negative review mentions that a customer's nail polish chipped off shortly after leaving the salon. This indicates a potential weakness in the salon's nail application or quality control. Inconsistent quality can lead to dissatisfaction among customers and negative reviews. 2. Lack of attention to detail: Another negative review highlights that the nail polish job on a pedicure was lumpy, uneven, and likely to lift. This suggests that there may be a lack of attention to detail in the salon's services, which can impact the overall quality and satisfaction of customers. 3. Pricing and communication issues: One negative review mentions that the customer was charged a higher price than advertised and was not informed of potential price increases. This indicates a weakness in the salon's communication and transparency with customers, which can lead to misunderstandings and customer dissatisfaction. 4. Bullying and poor customer service: One review mentions that a customer felt bullied by the salon staff and was forced into a design and color she did not like. Additionally, the customer was made to pay the full price despite her dissatisfaction. This suggests a significant weakness in customer service and highlights a negative experience that can greatly impact the salon's reputation.

Conclusion: Overall, Montana Nail Salon has strengths in terms of positive customer reviews, loyal long-term customers, friendly staff, and flexibility in accommodating walk-ins. However, the salon also faces weaknesses in terms of inconsistent quality, lack of attention to detail, pricing and communication issues, and poor customer service. Addressing these weaknesses would be crucial for the salon to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

My wife went to get her nails done and loves her nails! She will be recommending to everyone and definitely coming back.

I don’t normally make a review and I usually just deal with it. I left the salon at 4:48pm it’s now 6:07pm and I am already missing a huge chunk of nail polish. I really hate to leave bad reviews. This is ridiculous tho. Only plus side was they were both hilarious. I only paid 35 so I mean get what you pay for I guess, use your own judgment on the reviews.

I love the way they treat their customers. They are gentle ,patient,helpful,and very pleasant to work with

I had an amazing experience at this nail salon. I was a walk in and called about an hour before they closed to ask if they did walk ins. He took me after that and did my nails today. He was so nice and so funny. Definitely one of the better experiences I've had at a nail salon.

I love MT Nail Salon. I’ve been going to them for about 15 years and won’t consider anywhere else.

I had a great experience here. Beautiful nails! Thank you friends!

So, i really wanted a pedicure today and my usual places were super busy so I decided to try out this place, the people are nice but I think a 5 year could have done a better job. I got a gel pedicure and there is polish all over my skin, it’s lumpy and uneven, guarantee it will lift in the next day or so. Besides that the pedicure isn’t anything special very basic. I appreciate them squeezing me in but they weren’t as busy as everyone else for a reason. Bc they suck. I was reading reviews as I was soaking and the bad ones are definitely true. I hate leaving bad reviews, if you don’t have anything nice to say then don’t say anything is my general rule of thumb BUT it’s that bad guys. Don’t do it, just wait

I personally have not been to this place but I am writing a review on behalf of my beloved girlfriend. First off, whatever business decides that bullying their anxiety ridden customers constantly over their nails then forcing them to a certain style of nail/color, in my eyes, is beyond poor business practice. On top of that, they made her pay the full price after forcing her into a design and color she did not like. Also, the prices they advertise are not the prices they charge, nor do they warn you of a price increase based off the nail type or design you receive. If I could, I would give negative star, these guys are the worst nail place in Missoula, Montana. I would much rather go to a back alley drug addict to get my nails done than this place.

TL;DR These guys blow, and they blow hard. Too hard, to where it hurts a little and you wish you could get back the last 15 minutes of your life.