Moss Bank Express

+44 1744 730111

17 Dalehead Pl, Saint Helens WA11 7BA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Moss Bank Express

Moss Bank Express, based on the comments, has both strengths and weaknesses that can be analyzed in detail.

Starting with the strengths, it is evident that the food at Moss Bank Express is highly regarded by customers. Multiple comments mention that the food is delicious, with one individual even claiming it to be the best Indian takeaway they have come across. This consistent positive feedback regarding the quality of the food indicates that Moss Bank Express excels in this aspect and has managed to establish a reputation for serving excellent cuisine.

Another strength highlighted by customers is the friendly and helpful service provided by the staff. Several comments mention that the employees are always pleasant and go out of their way to assist customers, creating a positive and welcoming atmosphere. This aspect is crucial as it contributes to customer satisfaction and encourages repeat business.

Promptness and efficiency seem to be additional strengths of Moss Bank Express. One customer mentions that the food is cooked in good time even during busy periods, indicating that the restaurant is able to handle high demand and deliver orders promptly. This efficiency is crucial in the fast-paced world of takeaways, where customers expect their food to arrive in a timely manner.

Customer loyalty and repeat business can also be considered strengths for Moss Bank Express. One comment mentions the individual has been going to the restaurant for about seven years, suggesting that they have consistently enjoyed their experience and have chosen to be loyal customers. Another comment states that they won't go anywhere else now. These testimonies highlight the ability of Moss Bank Express to retain a loyal customer base, which is indicative of customer satisfaction and trust in the establishment.

Moving on to the weaknesses, one customer mentions that the prices at Moss Bank Express tend to increase regularly. This aspect can be seen as a weakness as it may deter some customers from frequenting the restaurant. Consistently raising prices for the same food can create a sense of dissatisfaction and make customers question the value for money they are receiving.

Another weakness pointed out by a customer is the quality of the chips. The comment states that the chips always rank, indicating that there is room for improvement in this area. As chips are a staple in many takeaway orders, their quality can significantly impact the overall experience for customers.

One comment brings up the fact that Moss Bank Express only accepts cash payments. In today's digital age, where electronic payments are prevalent, this can be seen as a weakness. The COVID-19 pandemic has also emphasized the importance of contactless payments and reduced physical contact, making the lack of electronic payment options potentially inconvenient for customers.

In conclusion, Moss Bank Express has several strengths that contribute to its positive reputation. These include high-quality food, friendly service, promptness, and customer loyalty. However, there are also areas that could be improved, such as pricing practices, the quality of chips, and the lack of electronic payment options. By addressing these weaknesses, Moss Bank Express can enhance customer satisfaction and further solidify its position as a top Indian takeaway in the North West.

Best TL Reviews

I use to go here all the time till I realized that every time I ordered they was always putting the prices up for the same food. On a other hand the chips always rank

Been going here for about 7 years now and food is always brilliant. Best Indian takeaway I've come across

Excellent food. Always busy and always friendly. Best Indian takeaway in the North West

Delicious food would recommend & will be going back

First time I've used this place and it was all round amazing... service was great, meal was fantastic, and big! great value for money, and the lad who delivered it was great too... will definitely be using Moss Bank Express again!

Fantastic food which you can see being cooked in front of you. Great selection on the menu and always very pleasant and helpful when you are inside. They also offer a collection and delivery service if you don't want to wait. Will definitely be using again.

Food is amazing, really tasty every time. Cooked in good time even at busy times and always very pleasant and friendly. We won't go anywhere else now

Nothing different to any other Indian restaurant really. Food is ok but why they only use cash only is beyond me. Not many people use cash these days especially with the pandemic around.