Nail Palace

+1 803-262-0464

1040 Pine Log Rd, Aiken, SC 29803 United States of America

Open Today: -

Quick Facts About Nail Palace

Strengths of Nail Palace:

1. Excellent customer service: Many of the comments mention the friendly and knowledgeable staff at Nail Palace. The employees are attentive, patient, and make the clients feel well taken care of. This creates a positive and welcoming atmosphere for customers.

2. Pleasant atmosphere: Several comments mention the nice and clean environment at Nail Palace. The salon is described as open, bright, and elegant. The cleanliness of the salon is also highlighted, with clean chairs and a variety of nail colors to choose from. This contributes to the overall positive experience for customers.

3. Skilled nail technicians: Customers appreciate the quality workmanship at Nail Palace. The technicians are described as doing a neat job with the polish and providing good overall service. The salon offers a range of services, including gel pedicures, manicures, and full sets. This expertise in providing various nail treatments adds to the strengths of Nail Palace.

4. Accommodating for large groups: One comment mentions that Nail Palace was able to accommodate for a wedding group to get different services done. This flexibility showcases their ability to handle larger groups and provide a personalized experience for customers.

Weaknesses of Nail Palace:

1. Inconsistent quality: Some comments highlight issues with the quality of services provided at Nail Palace. One customer mentions that their pedicure was rushed, resulting in the technician not properly addressing dead skin. Another comment mentions that the dip color chosen was not applied, and there was residue of previous color left on the fingers. These inconsistencies in service quality can lead to a negative experience for customers.

2. Fragile nail products: One comment mentions that the nails done at Nail Palace only lasted a week and a half before two nails came off. The customer compares this to other places where their nails lasted well over two weeks. This indicates that the nail products used at Nail Palace may not be as durable or long-lasting as those used at other salons.

3. Communication issues with employees: One comment mentions that the employee e-filed most of their SNS off without soaking, which can damage natural nails. Additionally, there was a mix-up with the dip color chosen, as the numbers on the swatches were not accurate. These communication issues between the employees and customers can lead to dissatisfaction and frustration.

4. Lack of attention to detail: A few comments mention that the technicians at Nail Palace did not pay attention to detail. One customer mentions that paint was all over their toes and their fingers were left with jagged edges and split sides. These lapses in attention to detail can affect the overall quality of the nail services provided.

In conclusion, Nail Palace has strengths in their excellent customer service, pleasant atmosphere, skilled nail technicians, and ability to accommodate larger groups. However, there are weaknesses in terms of inconsistent quality, fragile nail products, communication issues with employees, and a lack of attention to detail. Addressing these weaknesses can help improve the overall customer experience at Nail Palace.

Best TL Reviews

Every elegant place. I was offered something to drink. The massage chair is gentle. Just keep calling to make an appointment you won't regret it. I was well taken care of for I had an uncomfortable 1st experience somewhere else . I'm coming back!

Update: three weeks later all my toes still have nail polish ????

First impressions are everything! My first impression of the Nail Palace was Great! The staff was very friendly and the gentleman who checked me in was very knowledgeable. The Nail tech was very friendly and patient. She did a great job! I can't wait to get back to Aiken. Pic just taken fill in needed now!

Overall atmosphere is a 10 very nice inside. Although I came in for a gel pedi and mani and my pedi was deluxe although he flew through it like the 65$ I am spending alone on the pedi was nothing took maybe 45 min if that. Didn’t scrub hard or really any on the bottoms of my feet to get rid of dead skin because I could still feel some hard parts. Now on to my get full set. I got blue tips which only got painted once no second coat of blue to cover any of the “lightness” from the first coat blue. And now a week and 4 days later I’m out of 2 nails. Very fragile. Unlike other places I have went where they lasted well over 2 weeks. So now this is what I’m left with 155$ later . And a week and a HALF later. SMH. Won’t be back.

I've had my nails done several times and always looked amazing when I left. Today the person who did my nails e-filed most of my SNS off to almost bare nails which can damage natural nails rather than soak. They also didn't put on the dip color I picked out. Once finished I looked at swatches and saw numbers were 1 off. I accepted my nails the way they were for I didnt want to embarrass the employee. They also left residue of previous color on fingers. I will still go back to get nails done but not to same person.

I made an appt for a mani & pedi. First time there. Walking in, the atmosphere is pleasing. It’s open, bright and clean. I was acknowledged and sat almost immediately. Unfortunately, the man who did both my mani & pedi did not do a sufficient job. Paint was all over my toes and my fingers were left with jagged edges and split sides.

As a new client, I don't know what to expect, however I was pleasantly surprised. Kayla nail tech was very attentive and did a nice neat job with the polish.

Love getting my nails done by Kathy ! The salon is always clean . I also get pedicures at this salon. Chairs are clean and lots of nail colors to choose from. Highly recommend this nail salon .

The BEST! I have had my nails done in California, Tenn, New York, and now here. This was such a wonderful experience. It is a beautiful store with plenty of services and quality workmanship. Very friendly technicians that stand by their work. I will definitely be returning. They accommodated for our wedding group to get different services done.