Needham Chippy

+44 1449 720334

11 High St, Needham Market, Ipswich IP6 8AL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Needham Chippy

The Needham Chippy seems to have a strong reputation for delicious, fresh fish and chips. Many customers praise the food and mention that the fish is cooked to order, resulting in a tasty and crispy batter. This is a great strength for the establishment as it ensures a high-quality product that is enjoyed by many.

Additionally, the staff at Needham Chippy are commonly described as friendly and helpful, which is another strength. Good customer service can greatly enhance the overall dining experience and make customers feel welcome and valued. The fact that one customer even considers themselves a founder member of the Needham Chippy Appreciation Society demonstrates the positive relationship that some customers have with the staff.

The pre-ordering system is also mentioned as a strength of Needham Chippy. The fact that customers can order their food in advance and have it ready on time is convenient and appreciated by many. This demonstrates that the establishment is efficient in managing orders and ensuring that customers receive their food promptly.

However, there are also some weaknesses that have been brought up in the comments. One customer expresses their disappointment when they received their order and discovered that a portion of chips was missing. This reflects poorly on the establishment's attention to detail and quality control. It is important for businesses to ensure that mistakes like this do not happen, as it can impact the customer's perception of the overall experience.

Another weakness that is repeatedly mentioned is the owner's attitude and behavior. Various customers highlight instances where the owner was rude, snapped at customers, and exhibited poor manners. This is a significant weakness as it can greatly impact the customer's experience and deter them from returning to the establishment. The owner's behavior not only reflects poorly on the establishment but also creates a negative atmosphere for both customers and staff.

In addition, there are concerns raised about the owner's inconsistency in enforcing COVID-19 safety measures. Customers mention that while the owner insists that everyone wear masks, he himself does not wear one. This inconsistency in following safety protocols can be frustrating and concerning for customers, especially during a global pandemic. It is important for businesses to lead by example and create a safe environment for both customers and staff.

Lastly, one comment mentions that the food is not bad, but suggests that there may be better options available nearby. This suggests that the Needham Chippy may face stiff competition in the area, and customers might choose alternative establishments if they are dissatisfied with the service or atmosphere of the Needham Chippy.

In conclusion, the Needham Chippy has strengths in terms of its delicious, fresh fish and friendly staff. However, there are clearly weaknesses involving the owner's attitude and behavior, inconsistencies in following COVID-19 safety measures, and occasional issues with order accuracy. As a result, it is important for the Needham Chippy to address these weaknesses in order to improve the overall customer experience and maintain a positive reputation in the community.

Best TL Reviews

I have been to the Needham Chippy twice when visiting the area and have really enjoyed the food both times. Have tried both the cod and haddock. The fish was cooked fresh to order both times and was delicious with lovely crispy batter. Staff friendly and helpful. I would definitely recommend the fish and chips. I now consider myself the founder member of the Needham Chippy Appreciation Society (Grantham Branch)!

We called in this evening and ordered sausage & chips, and scampi & chips; a nice simple order that should have presented no confusion. After taking the order away we discover that a portion of chips is missing despite ordering and paying for two portions. Very poor service, and a rip off. We will not be returning.

Went in today to order sausage and chips.said will take 20 mins I asked how come it will be 20 mins he replied if I didn’t like it I should leave with the biggest attitude I’ve ever know in terms of customer service. We ended in verbally heated argument over what should have a pleasant service. Will never go again AVOID!! I’m in shock tbh. New management needed. Asap

Excellent fish and chips, curry sauce not to bad either. Friendly, helpful staff. We pr-order and always on time. All I can say is “Just perfect they way they are” ???? thank you Needham Chippy another excellent meal I didn’t have to cook ????

Lovely couple that run the Chippy. Friendly, polite & fish & chips excellent value.

Food is not that bad however such high words can't be said about the owner. The short time I spent waiting in the queue he snapped at a mother and young daughter, told two people they couldn't wait inside without wearing a mask (exempt or not) whilst not wearing a mask himself and got in a flap because the fishcakes would take half hour to cook so that customer had to go home and come back. Nothing was cooked and kept under the hot light which may have prevented that little outburst. I would rather walk a little further up the road next time.

The owner attitude stinks, he insists everyone wears masks, get that but he doesn’t.

The food is good but he is so rude I’d rather walk all the way up the high street in the freezing cold than go there.

Asked if I could have a large cod cooked tonight, pay upfront as he was very busy and come back in 5 mins, just got abuse from him.

How he is still going I don’t know as this is not the first review about his attitude.

The fellow who runs this shop needs to brush up on his manners, should let his wife serve the customers