New Mandarin House

+44 28 3835 1034

34 West St, Portadown, Craigavon BT62 3JQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About New Mandarin House

The New Mandarin House has received both positive and negative comments from customers. Let's analyze the strengths and weaknesses of the restaurant based on these comments.

Starting with the strengths, one comment mentioned that the food was delicious and served in good time. This implies that the restaurant has a skilled kitchen staff who can prepare tasty meals efficiently. Another positive aspect mentioned was the attentive staff and great service. This indicates that the restaurant puts effort into providing a pleasant dining experience for their customers. Additionally, a customer highly recommended the restaurant, implying that there are aspects of the New Mandarin House that stand out and make it worth revisiting.

Moving on to the weaknesses, one comment mentioned that the rice and chips were overcooked, and nothing was seasoned. This suggests that the restaurant may have some inconsistencies in the quality of their dishes. Another criticism was the slow service, with one customer mentioning that they had to wait for 40 minutes for their order. This points to a lack of efficiency in the kitchen and possibly understaffing issues. Furthermore, there were complaints about the atmosphere, cleanliness, and the owner's attitude. The comment described the place as old, dusty, and dirty, with tacky Chinese antiques. This indicates that the restaurant may need renovations and improvements in terms of cleanliness and ambiance. The negative comment also mentioned that the manager was rude, lacking in personality, and that the place had an uninviting atmosphere, comparable to a morgue. Such comments indicate poor management and customer service practices.

Despite the negative comments, there were also positive comments that mentioned the quality of the food. One customer specifically praised the fillet steak, stating that it was cooked to perfection and one of the best they have had in a long time. This suggests that the restaurant does have some standout dishes that are highly enjoyable. Additionally, another positive comment mentioned that the food was outstanding, particularly highlighting the beef chow mein and salted chili ribs. This indicates that the restaurant has dishes that are well-received by customers.

In summary, the strengths of the New Mandarin House include delicious food, good service, and recommendations from satisfied customers. However, there are also weaknesses such as inconsistencies in food quality, slow service, poor ambiance, cleanliness issues, and negative interactions with the manager. The restaurant should focus on improving their kitchen efficiency, consistency in food preparation and seasoning, and addressing cleanliness and ambiance concerns. Additionally, the management should prioritize providing better customer experiences and addressing any issues regarding staff behavior and attitude.

Best TL Reviews

We were a table of 16 dining in for dinner. The food was delicious and served in good time. Staff were also very attentive and the service was great. Would definitely go back and highly recommend.

Great steaks but everything else was subpar, cheap overcooked rice, overcooked chips and nothing was seasoned.

Service is shocking, atmosphere of a morgue. The woman who runs it is devoid of a personality and completely rude. Food is ok but hit and miss. Be prepared to wait an hour for your starters. Theyre too tight to employ people or the ones who did work here have left. Old and dusty, place is dirty and she has the cheek to ask you to anibac when you come in. Place needs ripped out and refurbed. Like a bad 80s flashback with tacky chinese antiques.

Order took too long... we were waiting for 40 minutes... my food was swimming in oil and no side orders are included. Didn't taste like the thing I ordered.. it tasted like spoilt milk and why cheese?

Haven't been to the New Mandarin House since lockdown started in 2020. It was a spur of the moment to go out and I must say well worth it. Usually I woukd eat Chinese food but on this occasion I wanted to try the Fillet Steak. I was not disappointed. It came with chips , mushrooms, peas and onions and the most beautiful gravy. My steak was cooked to perfection and I woukd go as far as to say it's the best I have had in a very long time. Absolutely delicious.

We went to New Mandarin House Portadown for our Friday evening dinner. The sit down restaurant was very quiet however the carry out meals were going ding dust. We arrived at 6.45pm, our order was taken promptly but our started didn't arrive until 7.15pm. The places were taken away at around 7.25 and at 7.45 we decided to leave after only having a jug of water and our starter. We watched a lady order a carry out meal around 25 minutes after we ordered our sit in meal and when she received her meal before ours we left only paying for our starter and 1 beer my wife had. I would never recommend this Chinese restaurant to anyone after sitting for almost 1 hour in a cold outdated restaurant. Surely sit in patrons should be served before carry out customers as they are paying extra for the sit in service. The manager came out from wherever she was hiding to say our main meal was ready but I refused to accept it and paid for what we had and left. Other customers who had come in as we were arguing with the manager about us not accepting the late service of our meal also left as they didn't want to wait an hour for their meal either.

Beautiful food.... Great service.... Restaurant was freezing ... Coats needed :(

Food is outstanding. Beef chow mean is to dye for as are the salted chilli ribs. 10 out of 10