Icatu

+44 28 3026 3733

16-18 Sugar Island, Newry BT35 6HT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Icatu

Icatu Place is a restaurant that has received some positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.

Starting with the strengths, many customers mentioned the great food at Icatu Place. Multiple comments highlighted the quality and taste of the food, with one person stating that the food and service were amazing. The positive feedback regarding the food indicates that Icatu Place is able to deliver a satisfying dining experience in terms of taste and culinary offerings. Additionally, the comment about the excellent coffee and good prices suggests that Icatu Place provides value for money, which is an important aspect for many customers.

Several comments also praised the staff at Icatu Place. Customers described the staff as warm, friendly, and attentive. The mention of the staff always trying their best to get customers a table shows their dedication to customer service. The positive feedback regarding the staff indicates that Icatu Place values creating a welcoming and pleasant atmosphere for its customers.

Another strength mentioned in the comments is the cozy and family-friendly ambiance of the restaurant. Customers described the restaurant as lovely, friendly, and having a good family restaurant feel. The mention of a great deal of care going into food preparation also suggests that Icatu Place prioritizes the overall dining experience for its customers. These aspects contribute to creating a comfortable and enjoyable environment for customers to dine in.

However, there are also weaknesses that have been pointed out by customers. One customer mentioned a negative experience with a staff member who provided subpar service. The comment specifically mentions a lady who was not pleasant and provided incorrect information about the food. This suggests a lack of consistency in the quality of service at Icatu Place, which may impact the overall customer experience.

Another comment implies that the service can be slow, as the customer mentioned being seen quickly despite the restaurant being busy. Although the customer expressed satisfaction with the quick service, it is worth noting that this comment indicates a potential issue with service speed during peak times.

While the majority of comments were positive, one customer mentioned that they would not be returning to Icatu Place and would not recommend it. This negative feedback reflects a significant concern with the customer's overall experience, likely influenced by the poor service they received. Negative reviews can have a significant impact on a business's reputation and customer perception, so it is important for Icatu Place to address any issues related to service quality.

In conclusion, Icatu Place has several strengths, including great food, friendly staff, a cozy ambiance, and good value for money. These positive aspects contribute to its appeal to customers. However, the negative comments about inconsistent service quality and potential issues with service speed are weaknesses that need to be addressed in order to improve the overall customer experience. By focusing on maintaining high standards of service and addressing any areas of improvement, Icatu Place can strengthen its reputation and ensure customer satisfaction.

Best TL Reviews

Had brunch here this morning. Food ok. Lady that served us however was not. I got a wrapped ciabiatta, taken from a stand on the counter, waved in my face and told it was a panini, when I questioned my order. I ordered a panini and got a ciabiatta. Won't be back and certainly wouldn't recommend.

Great food, great service and they serve proper big mugs of coffee. Lovely place

Two nice ladies work together and seems they have real good team together.

Excellent coffee and good prices.

Lovely, friendly and Cosy. A great deal of care goes into food preparation

Staff are warm and friendly.

Food and service was amazing. Can't wait to I visit again

Me and my mummy had an Americanino coffee and I had a carrot cake with cream and she porridge. Even tho it was busy we got seen too very fast at most 2 mins Shes a regular goer to this place and she makes sure she goes here before her shopping. Great food great service and quick and very friendly.

Great food, staff are very friendly and always try their best to get you a table.

Lovely staff, lovely food, good family restaurant feel. Couldn't recommend higher.