Nottingham Secret Garden

17, 3/4 Trinity Walk, Nottingham NG1 2AN United Kingdom of Great Britain and Northern Ireland

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Quick Facts About Nottingham Secret Garden

The Nottingham Secret Garden place has both strengths and weaknesses based on the comments provided. In terms of strengths, one recurring positive aspect mentioned is the aesthetics of the place. Commenters emphasized that the decor and overall ambiance of the Secret Garden were visually appealing. Additionally, the cocktails were highly praised by multiple individuals. The drinks were described as beautiful and fantastic, indicating that the bar has a strong selection and expertise in mixology.

Another major strength mentioned in the comments is the friendliness and helpfulness of the staff. Several commenters highlighted the staff's amazing and friendly attitude, with one person specifically naming three staff members who provided excellent service. Additionally, there were positive remarks about the staff's sense of humor and their ability to create a great atmosphere. This suggests that the staff are trained to offer a pleasant and enjoyable experience for customers.

On the other hand, there are some weaknesses highlighted in the comments. One common concern mentioned by multiple commenters is the price of drinks. Although the cocktails were praised for their quality, there were complaints that the prices were high for what was received. This indicates that there may be a disconnect between the perceived value and cost of the drinks. Another related issue mentioned in the comments is the requirement to leave a payment card to keep open a tab. Commenters would have preferred to pay for drinks as they order them, suggesting that this practice was a turn-off for some customers.

In terms of service, there were mixed experiences. While some individuals had positive encounters with the staff, there were instances where the service was subpar. One person mentioned being told that someone would be sent over for table service, but having to flag down the bar person themselves. Another commenter had an incident where the incorrect drink was served initially and there was a dispute with the bill at the end, leading to frustration. These experiences indicate inconsistent service and suggest that there may be issues with communication and efficiency among the staff.

The last weakness mentioned in the comments pertains to the facilities. It was noted that the toilets were not working during the visit, which is clearly a negative aspect that affects the overall customer experience. Additionally, one commenter felt that despite the number of staff available, they could have been more attentive, implying that there may be room for improvement in terms of customer service and general attentiveness.

Overall, the Nottingham Secret Garden has strengths in terms of aesthetics, cocktails, and friendly staff. However, there are weaknesses relating to drink prices, tab system, inconsistent service, and facility maintenance. These points should be taken into consideration when evaluating the overall experience at the Secret Garden.

Best TL Reviews

A decent enough outside bar, aesthetics were absolutely on point. Drinks prices were a little high for the quality on tap but would definitely revisit in the hopes I have a better experience as it has a really decent vibe. Biggest turn off was having to hand over my payment card to keep open a tab before leaving. Would have preferred to pay for my drinks as I order them.

Beautiful cocktails, staff are amazing. Super friendly and a bag of laughs. I will be coming more often. Thank you for having us.

Came here after initial plans got derailed. Got sat quickly at a table, was told it was table service and they required a card for a tab. That was grand, then was told by the manager that they would send someone over in 2-3 mins. Didn’t happen had to flag down the bar person, which took a while and had to be pointed out by another table they attempted to serve. We ordered 4 drinks they got one of the cocktails wrong and the rest were about average. After returning the incorrect drink to the bar, they quickly made the correct replacement. After finishing our drinks we were offered more drinks twice by the staff which we refused.

When it came time to settle the bill they attempted to charge use for 8drinks with a bill of £74.00. Having only one round of drinks this was a bit steep, when we explained this to the member of staff we were met with a poor attitude that we were to blame for the miscalculation. The manager then attended and took about 20 mins to try and get to the bottom of the over charging, and insinuated we had extra drinks and was attempting to ditch. I had to ask for my card 3 times before I got it back.

The manager appeared highly stressed and had to get the bouncer in for moral support. However it is understandable with the fact his staff made a mistake that was going to put him in a £30 deficit in his till. Was eventually able to settle the bill for the correct amount but poor experience nun the less.

Went to coco tang great cocktails and would highly recommend them

Definitely won’t be back to the secret garden

Really enjoyable visit on a day with terrible weather - Rachel in the booking dept worked really hard to make sure we could be undercover and stay dry. Drinks were fantastic, great service, and the decor itself is brilliant. Very much recommended.

1st and last time here, Friday night no one in but us and the staff. Table service only, I d or card to be left behind the bar for the tab, (not happy doing that) drinks expensive and very poor. Asked for mine to be changed as I ordered a Long Island ice tea, no taste of alcohol, the remade drink was exactly the same very weak and for some reason frothy. Not a great experience and not a place I would recommend

Friendly staff and amazing cocktails. Can easily spend the whole night here

Lauren, Fan, and Alex are the best girls there - ask for them every time for 10/10 service

Quirky little place out of the way. Not quite the same standard as the Magic Garden. Toilets were not working. Considering the amount of staff per customers they could have been more attentive.

Decent bar and the staff are nice. Not my style but i think for girls night out it would be good. We had a beer and a Pina Colada, which i think was not hand made so a bit disappointing for the price. But the shed beer was good. Overall i personally would not be rushing back