Yau's House

+44 1805 623817

2A Well St, Great Torrington, Torrington EX38 8EP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Yau's House

Yau's House, based on the comments provided, has several strengths and weaknesses that can be discussed.

One of the strengths of Yau's House is the polite and helpful staff. Multiple comments mentioned the exceptional customer service provided by the staff members. This is an important aspect for any restaurant or takeaway, as it contributes to a positive dining experience and encourages customers to return. The fact that the staff are happy to exclude items from dishes if needed also shows their flexibility and willingness to accommodate customer preferences.

Another strength mentioned is the tasty and flavourful food. Many customers found the food to be delicious and fresh, with one even stating that it is as good as any Chinese restaurant they've tried. The availability of plenty of options to choose from, including vegetarian options, is also a positive attribute. This allows customers with dietary restrictions or preferences to find suitable dishes.

Quick service is another strength of Yau's House. Customers who left comments mentioned that their takeaway orders were ready for collection when promised, which indicates efficient and prompt service. Quick service can be a major advantage for customers who are looking for convenience and may not have a lot of time to wait for their food.

However, there are also weaknesses that were highlighted by some of the comments. One recurring issue is the inconsistency in food quality. While some customers found the food to be delicious and fresh, others were disappointed with their orders. Some customers mentioned that the chicken balls batter was not fully cooked and the special fried rice was tasteless. Inconsistency in food quality can be a major drawback for a restaurant or takeaway, as it can lead to negative reviews and a loss of customer trust.

Another weakness mentioned by a customer was the long waiting time for a takeaway order. Waiting over an hour for a Friday night takeaway can be frustrating, especially when there are babies in the car. This suggests that Yau's House may be experiencing difficulties in managing their order volume efficiently, which can lead to customer dissatisfaction.

One comment also mentioned that prices have gone up from what is shown on the menu photos, with some items being £1 more expensive. This can be seen as a weakness for customers who were expecting lower prices based on the menu photos. Price increases can lead to customers feeling deceived or that they are not receiving value for money.

Finally, it is worth noting that Yau's House only accepts cash and offers collection only. While this may not be a major issue for some customers, it can be an inconvenience for those who prefer to pay by card or who are looking for delivery options. Limited payment options and lack of delivery service can restrict the customer base and potential reach of the restaurant.

In conclusion, Yau's House has several strengths such as polite and helpful staff, tasty and flavourful food, and quick service. However, there are also weaknesses including inconsistency in food quality, long waiting times for takeaway orders, price increases, and limited payment options. It is important for Yau's House to address these weaknesses in order to improve the overall dining experience and maintain a satisfied customer base.

Best TL Reviews

Food was OK. Definitely not the best but OK. Prices have gone up from those shown on the menu photos by as much as £1 on some items. They did make some changes to items which was good but had to wait a while to be served as the chap was more interested in his phone.

Always polite and helpful staff. Tasty, flavourful food with plenty of option to choose from including vegetarian options. They're happy to exclude items from dishes if needed. Quick service. Cash only and collection only.

Something went seriously wrong, we waited over an hour for out takeaway order. We had 2 babies in the car so it was dreadful having to wait do long on a Friday night! Not tried the food yet, as was our first time. Usually use the one next to the chippie. Never again!

Had a few takeaway's now from Yau's House since moving to Torrington. All have been delicious and ready for collection when they said it would be

Great little take-away. Food was delicious and fresh.

We usually order from one of the Chinese from bideford but decided to give this a try as the reviews seemed good. Honestly wish we hadn't bothered, the chicken balls batter was not fully cooked and was soft on the outside. The special fried rice was tasteless. Maybe we caught an off day, but we now prefer to drive all the way to bideford than order again.

This is the second time I’ve tried Yaus House as I sometimes think one time might be a one off. In this case I’ve got to say that this take away is an absolute gem. It’s as good as any Chinese restaurant I’ve tried. The service is impeccable, the food is outstanding; fresh, hot, best ingredients, super tasty ????. I can’t recommend this place enough and I’m a Chef ????????‍????

Great service great food good selection of dishes on the menu with additional customer focused menu adjustments I recommend this take away if your in the great Torrington area