Quick Facts About Olani Nails & Spa
Olani Nails & Spa seems to have a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the place, let's consider the comments one by one:
Positive Comments:
1) "Absolutely love getting my nails done by Ten. He always does exactly what I want." This comment highlights the skill of the nail technician, Ten, in understanding and fulfilling the customer's requests.
2) "Highly recommend this place." This recommendation indicates that the overall experience at Olani Nails & Spa is positive enough for the customer to suggest it to others.
3) "My first time here was honestly not a good experience... but I think I just came in at a bad time and got someone who normally only does other services like pedicures." This customer acknowledges that their negative experience might have been an anomaly caused by the particular staff member who may not have been specialized in nail services.
4) "The guy who works here, who I believe is the manager/owner, did the nicest looking set I have ever had in my life… incredibly beautiful and flawless, and he was very nice to me." This comment praises the manager/owner's skills and friendliness, suggesting that their involvement in the service delivery enhances the quality.
5) "I’ve been coming here every two weeks with a 5-star experience every time :) I won’t let anyone else do my nails now." This loyal customer attests to the consistent high-level service they have received, reinforcing the quality and reliability of the salon.
6) "My wonderful lady took off my shellac manicure I just had done and did 100x better than what the first salon I went to did." This customer appreciates the skill and improvement demonstrated by the nail technician when correcting a poor job done by another salon.
7) "Bring your friends it’s such a blast! Gorgeous work." This comment emphasizes the enjoyable experience and the impressive work done by the salon, indicating that Olani Nails & Spa can provide a fun and satisfactory experience for a group of friends.
Negative Comments:
1) "I received a horrible job, the nails were hugely inconsistent in length and they were installed massively crooked." This customer had a negative experience where the nail technician did a poor job of applying the nails, resulting in a dissatisfactory outcome.
2) "I asked him to fix them and he refused. He started insulting me in Vietnamese, I understand Vietnamese." This negative comment reveals a lack of customer service and professionalism displayed by the male manager/owner, who not only refused to fix the customer's nails but also insulted them in another language.
3) "The same day one was delaminating. I went in and the male manager was telling me they only do good work, then was insulting me in Vietnamese." This customer experienced a problem with the durability of their nail application, and once again, the male manager/owner displayed disrespectful behavior towards them.
4) "Without Lynn they are completely incapable of a good job." This comment suggests that the skills and presence of a specific nail technician, Lynn, contribute greatly to the overall quality of the service at Olani Nails & Spa.
5) "I wouldn't use them." This negative remark indicates a strong dissatisfaction with the salon's services, urging potential customers to avoid using their services.
Based on these comments, the strengths of Olani Nails & Spa include skilled and talented nail technicians (specifically Ten and Lynn), the owner/manager providing excellent and flawless services, and the overall positive experience that some customers have had. The salon also offers a fun atmosphere for group appointments.
However, there are some weaknesses highlighted, such as inconsistencies in service quality, the unprofessional behavior of the male manager/owner, and the dependence on specific nail technicians for a good job. These weaknesses could potentially negatively impact customer satisfaction and the salon's reputation.
In conclusion, Olani Nails & Spa has both positive and negative aspects. While the salon has some talented staff members and positive experiences, there are inconsistencies in service quality and issues with unprofessional behavior. It is important for the management to address these weaknesses and ensure consistent high-quality services in order to maintain a positive reputation and retain customers.
Best TL Reviews
Absolutely love getting my nails done by Ten. He always does exactly what I want. Sometimes I'll just tell him the colors and let him freestyle. Usually very busy here. So I get an appointment first thing in the morning so I don't have to wait. Highly recommend this place.
My first time here was honestly not a good experience... lumpy, misshapen nails and not at all what I wanted. But I think I just came in at a bad time and got someone who normally only does other services like pedicures. since this place is within walking distance I decided to try them out one more time, and I’m so happy I returned. The guy who works here, who I believe is the manager/owner, did the nicest looking set I have ever had in my life… incredibly beautiful and flawless, and he was very nice to me. Im SO HAPPY. This is what I expect for the price.
I will return and only request an appt with him if it’s possible.
Edit: I’ve been coming here every two weeks with a 5 star experience every time :) I won’t let anyone else do my nails now.
I came here immediately after I had a horrible experience at another salon and Olani took SUCH AMAZING CARE OF ME!! My wonderful lady took off my shellac manicure i just had done and did 100x better than what the first salon I went to did. They are all so nice and I got to watch football while getting my nails done!! Amazing!!
Absolutely stunning they do the absolute best work and just are so amazing and I can’t wait to go back. Bring your friends it’s such a blast! Gorgeous work ????????????
I went to this place for a while but while working in Bellevue I did them elsewhere. I recently went back and alot has changed. a man was there saying he was the owner. I received a horrible job, the nails were hugely inconsistent in length and they were installed massively crooked. I asked him to fix them and he refused. He started insulting me in Vietnamese, I understand Vietnamese. I showed him the defects and he refused to fix them telling me he was giving my money back. What a waste of time. When Lynn was there it was great but this guy is really something else. I don't recommend them at all. They'lle just waste your time.
I dont want to say who my favorite is because i dont want to fill up all the apt spots for her ???? but only place i would ever go!! Always perfect shape and color!
I had my nails done and had to go back twice and still really bad work. The problems I had were they were crooked and all different lengths. I called them to go back and the same day one was delaminating. I went in and the male manager was telling me they only do good work, then was insulting me in Vietnamese. I understand vietnamese. Lynn is ok, very nice but the guy is horribly ignorant. When I pointed the issues out in from of the customers he became quiet and didnt want to fix them. I was refunded my money and i left. Without Lynn they are completely incapable of a good job. I wouldn't use them.
Mimi and the other young woman who does pedicures is great. They did an amazing job.
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Olani Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:30 AM - 07:00 PM |
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| Monday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
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