Quick Facts About Osborne's Fish and Chips
Osborne's Fish and Chips place has several strengths and weaknesses, based on the comments provided.
Starting with the strengths, one of the most notable aspects of Osborne's is their delicious, fresh fish and chips at reasonable prices. This is mentioned multiple times, indicating that the food quality is consistent and enjoyable. The fact that they have two window seats inside also provides a nice seating option for customers. Additionally, the ability to take the fish and chips down to the beach to enjoy is a great feature, especially for those visiting Seaford. The comment about it being busy at 4pm and the need to get there early to secure a seat speaks to the popularity and demand for their food. Furthermore, the fast service is mentioned and appreciated by customers. Overall, the positive comments highlight the taste, freshness, affordability, and ambiance of Osborne's Fish and Chips.
However, there are also a few weaknesses mentioned in the comments. One customer had a complaint about missing items in their order and had to drive back to the shop to request a remake. Instead of remaking the order, they were offered a refund and told to go elsewhere for their food. This lack of customer service and failure to rectify the mistake is a significant issue. Additionally, the comment about the two girls serving being more interested in chatting than serving suggests a lack of professionalism and attentiveness. Another weakness mentioned is the lack of sufficient salt and vinegar on the fish and chips. While this may seem like a minor issue, it is still a valid critique and can affect the overall taste of the food. Lastly, the fact that Osborne's is cash-only can be inconvenient for customers who prefer to use card payments.
Another weakness highlighted in the comments is the restaurant's lack of knowledge about food allergens. One customer with a food allergy called ahead to inquire about the ingredients and was met with ignorance and an unprofessional response. This lack of understanding and inability to provide information is a serious issue, especially in the food industry where allergies can be life-threatening. It shows a lack of care for customers with dietary restrictions and a lack of knowledge among the staff.
Regarding the quality of the food, there are mixed reviews. While most customers enjoyed the crispy batter, juicy fish, generous portions, and great prices, there are a couple of negative comments. One customer received the wrong food and found the chips to be dry and mostly bits. This shows a lack of attention to detail and potentially rushed preparation. Another customer had a negative experience with tough and tasteless cod, indicating inconsistency in the quality of the fish.
In conclusion, Osborne's Fish and Chips has several strengths, including delicious fresh food at reasonable prices, a nice seating option, and fast service. However, there are some weaknesses, such as mistakes in orders, lack of attentiveness from staff, inadequate seasoning, cash-only policy, and a lack of knowledge about food allergens. These weaknesses, particularly the lack of customer service and knowledge about allergies, should be addressed in order to improve the overall experience at Osborne's.
Best TL Reviews
Delicious fresh fish and chips at reasonable prices. They have two window seats inside as well. If not you can take your fish and chips down by the beach to enjoy. It was around 4pm when we walked by and already it was busy. We came back around 5pm when we visited and we just managed to get our order in and get the two seats before it got really busy. Service was fast. Food was piping hot, fresh and delicious with friendly servers. Definitely recommend and will be back next time I'm visiting seaford
Loverly food have been using this shop for years but have just had my first complaint as some of the order was missing. So after driving back to the shop (4miles) to ask for the order to be remade so it would be hot and fresh I was greated with a refund and told to go up the road for my food.
The two girls serving were more interested in chatting to each other rather than serving so I'm not surprised they get it wrong.
Would never use them again.
Usual mixed reviews so gave it a go. Happy with the portions and quality of fish and chips. Only criticism being that they didn’t put enough salt and vinegar on. But this seems common “plaice” haha, these days. Maybe I’ll ask for extra next time.
Cash only, strange but true.
I would not recommend anyone with food allergies to go near this restaurant. I called before hand to make sure whether my son could eat there. The person in the phone didn’t know the basics. A person working in a fish and chips shop should know the ingredients their menu items are prepared with. A person working in food and beverage has to know about food allergens. However, this place is clueless. I then got a “manager’ telling me she couldn’t tell me the ingredients of the batter and she couldn’t ask the chef as he could only speak mandarín. As a hotelier and a long career in the hospitality industry I can only say how unprofessional they are. I would not go near this place even if I didn’t have food allergies. If you work in this industry have the courtesy to prepare yourself and have knowledge of your products.
Crispy batter and chips, juicy fish (I had plaice), very generous portion, great prices and very close to the beach - there is nothing you can ask more ❤️
Superb! Couldn't fault it. Piping hot, perfectly cooked, not greasy at all. Beautifully seasoned. (Had 2 medium cod & chips, 2 kids cod & chips and spam fritters & chips, with mushy peas and a picked egg.) Portion sizes were generous.
My first visit And my last! When I went into the shop the assistants were giggling out of control. The assistant took my order (still giggling). It wasn't till I got home I realised I was given the wrong food. Also the chips were dry & mostly bits. Sadly, never again.
We have been to Osborne's a few times over the last year and have enjoyed nice fresh fish and good fries however our last visit on friday lunchtime was a big disappointment. The cod was very tough, tasteless and old looking. It could easily have been yesterdays reheated. I should have walked back to complain but it was a cold day and I chose to phone up and leave a message before writing this review. I did not receive a response. Would be one star had not the previous fish been so good, pehaps it was a "one off"........ but I would hesitate before going again.
Place Pictures
Osborne's Fish and Chips Info
Amenities
Service options
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Takeaway
Highlights
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Fast service
Accessibility
Offerings
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Kids' menu
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Quick bite
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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Cash only
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
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| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 02:00 AM - 08:00 PM |
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Location
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