Panda House

+44 1946 813119

3 Bowthorn Rd, Cleator Moor CA25 5JU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Panda House

Panda House strengths: 1. High-quality food: Multiple comments mention that the food at Panda House is great quality, hot, tasty, and ready on arrival. This suggests that the restaurant puts effort into ensuring that their dishes meet high standards. 2. Portion sizes: One customer mentions that they received good portions, especially when it comes to the chips. This indicates that Panda House provides generous servings, which can be appealing to customers looking for value for their money. 3. Friendly staff: One comment mentions that the staff at Panda House are nice. This suggests that the employees have a positive attitude and provide good customer service.

Panda House weaknesses: 1. Smoking staff member: One customer deducts a couple of stars from their review because they saw a serving/cooking staff member standing outside smoking and then going straight back behind the counter. This can create a negative impression for customers who are concerned about hygiene and cleanliness. 2. Missed order: One customer reports that their order was missing chips. This indicates that there may be occasional errors or mistakes in getting orders correct, which can lead to customer dissatisfaction. 3. Lack of flavor: Another customer comments that the food had no flavor and the overall customer experience was poor. This suggests that there may be inconsistencies in the quality of the dishes and the overall dining experience at Panda House. 4. Card payment charge: One customer expresses disappointment with a £1 charge for card payments unless they spend over £10. This can be seen as a negative aspect of the restaurant's payment policy, as it is considered outdated and potentially discriminatory against single individuals. 5. Negative comparison to another restaurant: A customer mentions that they were disappointed with their experience at Panda House compared to their usual choice, New Peking House. This implies that Panda House may not meet the same standards or offer the same level of satisfaction as other local Chinese restaurants. 6. Hair in food and poor quality: One customer found five hairs in their food, which is a severe hygiene issue and can be extremely off-putting. Additionally, the customer mentions that the sauce sizes were small relative to the price, the food was lukewarm, and the won tons were overcooked. These complaints suggest that there may be concerns with the overall quality, taste, and preparation of the dishes. 7. Overall dissatisfaction: Another customer strongly advises avoiding Panda House due to their poor experience. This negative review indicates that there may be consistent issues with the restaurant's food, service, or other aspects.

In conclusion, Panda House has some strengths such as high-quality food, good portion sizes, and friendly staff. However, there are notable weaknesses including a smoking staff member, missing orders, lack of flavor in food, a card payment charge, negative comparisons to other restaurants, hair found in food, and overall dissatisfaction. These weaknesses highlight areas that Panda House should address to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

As usual food great quality, hot tasty, ready on arrival. Just lost a couple of stars due to one of serving/cooking staff standing outside smoking. Then going straight back behind counter.

Food nice but missed my chips off order hence 4 stars

Food had no flavour and customer experience was poor.

prawn omelette peas and chips ,, lovely many thanks

Best chinese in Cumbria. The Hong Kong style sweet and sour chicken is amazing and you get good portions, especially the chips

Really disappointed to find there was a £1 charge to pay on card unless I spent over £10. This place is living in the stone ages, there's no excuse for having such a high fee except greed, it's years and years since I saw anyone charge for anything over £5 and even then it's 50p. It's discrimination against single folk in a nutshell. I can't comment on the food as I walked out.

What can you say good food nice staff never been disapointed with the food

Absolutely disgusting. After loads of local hype, thought we would try here tonight due to our usual (New Peking House) being closed. Wont be returning.

Found 5 hairs in food (Post Covid-19 breakout). Sauce sizes were tiny in proportion to price. Luke warm even though collection only. Won tons tasted precooked then cooked again a few times, it was like chewing on rubber coated concrete. Chicken Fried rice was bland and unseasoned. Chips were covered in salt and vinegar without asking, not ideal when you have a sparcely sauced chip, all you could taste through most of the meal was salt and vinegar.

Very poor, avoid at all costs.