Piccolo Food House

+44 191 454 5444

323 Prince Edward Rd, South Shields NE34 7LZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Piccolo Food House

There are several strengths and weaknesses that can be identified from the comments provided about Piccolo Food House.

Starting with the strengths, it is clear that the food at Piccolo is highly regarded by some customers. The comment, "Always a favourite of ours...the food is delicious!" indicates that there are loyal customers who consistently enjoy the taste of the food. Another comment, "Chicken kebabs best around," further supports the idea that the food is of high quality and well-liked by customers. It is also mentioned that the staff and owner are polite, which is another strength as it contributes to a positive customer experience. The fact that some customers are willing to return and even recommend the restaurant shows that there are certain aspects of the business that are being executed well.

However, there are also several weaknesses that can be identified from the comments. One recurring issue is with the delivery service. Some customers mention long waits for their orders, such as "2hrs 15mins is unacceptable" and "delivered 45mins after the latest 9pm it was promised." This indicates a potential problem with the restaurant's ability to handle busy periods and meet customer expectations for delivery times. Additionally, the comment about the food being "only luke warm" suggests a lack of attention to maintaining the temperature of the food during delivery. These issues with delivery can greatly impact the overall customer experience and satisfaction.

Another weakness that is mentioned is the inconsistency in the quality of the food. One customer states that "standard of pizza drops when they are busy" and there have been instances of receiving wrong items. This highlights a potential problem with maintaining consistency in the food preparation and with ensuring accurate orders. This can lead to customer dissatisfaction and a lack of trust in the restaurant.

Furthermore, there are comments about the pricing of the food, with one customer stating that £28 for two pizzas is "absolutely extortionate." This indicates that the pricing may be perceived as high by some customers, which can deter potential customers from choosing Piccolo over other more affordable options. Additionally, there is a mention of limited choices, such as only one sauce option with a kebab. This can be seen as a weakness as it restricts the customization and personalization of orders, which may not suit all customers' preferences.

Other minor weaknesses include the lack of compensation or gestures of goodwill for mistakes, as mentioned in the comment about receiving wrong items and the owner's apology not being enough for a regular customer. Small gestures like discounts or free items can go a long way in retaining customer loyalty and satisfaction.

In conclusion, while there are strengths such as delicious food and polite staff, there are several weaknesses that need to be addressed. These include issues with delivery times, maintaining the quality and consistency of the food, perceived high pricing, limited choices, and a lack of compensation for mistakes. Addressing these weaknesses could greatly improve the overall customer experience and satisfaction at Piccolo Food House.

Best TL Reviews

So where to start, ordered 2 stuffed crust 10" pizzas for £28 delivery which correct me if I'm wrong is absolutely extortionate! Ordered at half 7 and didn't receive until quarter to 10, now i understand places get busy on fridays and saturdays but 2hrs 15mins is unacceptable and it was only luke warm, if it wasn't for my partner who was so hungry after a 12hr shift I would of sent the delivery driver packing because by that point i was ready to go to bed. This was delivered 45mins after the latest 9pm it was promised, I think in future I'll stick to 2 asda stuffed crust pizza's for a fiver. This isn't the 1st time I've had issues with piccolo, standard of pizza drops when they are busy and I've been sent wrong items on multiple occasions. At least 3 times having ordered a cheesy chip wrap for a vegetarian it's turned up as a kebab wrap. Now the owner did apologise when i phoned but as a regular customer that just didn't cut it, not even a couple cans of pop or a discount on next order offered. If you can't meet the demand don't take the order, sheer greed!

Another set of greedy bas*ards, nearly 9 pounds for a donner kebab, and you only get one choice of sauce, simple things like that will keep me away from your business, I'll stick to my usual go to kebab places that kindly give you two sauces with a kebab..

Always a favourite of ours. Will happily change pizza toppings and accommodate my desire for a near burnt chicken kebab!! Oh and of course the food is delicious!

Best pizza and kebab place in sheilds hot and quick delivery lads was nice and pleased one with his little son ????

Thanks for your return hands down the best kebab in South Shields area so good I had to have it 2 nights running on your new opening weekend and such polite staff

I visited Piccolo after reading the reviews and decided to give it a go. I was unsure what to order so I spoke with the man who was front of house and have gave me some suggestions. I was very grateful to him as the food was delicious.

The staff really seem to care about what they are serving and they seem to care about you as a customer too. The food was hot and really tasty. I was even shown the food before I left to make sure that I was happy with it...a nice touch that I've never experienced before.

Well done guys, you have a new loyal customer here now...I cant wait to try the rest of the menu.

Chicken kebabs best around.

Staff & owner are very polite.

Highly recommend.

For a guy who only drinks water, Piccolo sure is a good cook! I rate his food 7 Dragon Balls for sure! I could eat this all day, it'll help me fight better! It's a shame I had to travel all the way to new Namek to get there though, haha. I'll use instant transmission next time!

I'll have to tell Lord Beerus too. I'm sure he'd love it!