Quick Facts About Pizza Express
Strengths:
1. Excellent customer service: The comments consistently mention the friendly and attentive staff, particularly Natalie and Liv, who went above and beyond to create a great experience for customers. This demonstrates a strong commitment to customer satisfaction.
2. Clean facilities: Customers appreciate the cleanliness of the toilets and the restaurant itself, indicating that Pizza Express maintains high standards of hygiene and cleanliness.
3. Good quality food and drinks: Multiple comments praise the food and drinks, specifically the pizza and dough balls. This suggests that Pizza Express offers tasty and enjoyable menu options.
4. Reasonable prices: Many reviewers found the prices to be reasonable, indicating that Pizza Express offers value for money.
Weaknesses:
1. Expensive without discounts: One comment mentions that Pizza Express can be expensive, especially when there are no discount offers available. This suggests that regular prices may discourage some customers.
2. Inconsistent food quality: A customer reported receiving a burnt pizza that was inedible. Although it was replaced, this highlights a lack of consistency in food preparation and quality control. This undermines the claim of being a pizza specialist restaurant.
3. Slow service and forgotten orders: One review mentions an extremely long wait time of 2 hours for food to arrive, and several orders being forgotten. The manager's response was also unsatisfactory, lacking apology or proactive solutions. This indicates poor service efficiency and customer handling.
4. Issues with delivery: A customer reported receiving cold food, missing items, and even finding a hair in their pizza. These issues suggest a lack of attention to detail and quality control in the delivery process.
5. Limited menu options for specific dietary needs: While one comment praises the staff for accommodating dietary issues, other customers with low-FODMAP diets may feel limited by the menu options. This suggests that Pizza Express could improve its offerings for customers with specific dietary requirements.
Overall, Pizza Express seems to excel in customer service, cleanliness, and offering good quality food. However, there are several areas of improvement, including addressing issues with food quality and consistency, enhancing service efficiency, and ensuring accurate and satisfactory delivery experiences. Additionally, expanding the menu to cater to a wider range of dietary needs could attract more customers.
Best TL Reviews
Family birthday lunch for my 4 year old son in August. Spoke to Natalie, the manager before hand to book and she created the perfect set up. Natalie and her team really went above and beyond. My son was the happiest boy and we are so grateful to her. Food and drinks were excellent! Fantastic experience! Thank you Natalie and co!
Nice clean toilets and restaurant. Friendly and attentive staff. Food yum! (I can't eat other pizzas), but expensive without discount offers being available (especially the soft drinks). I love BBQ burnt ends, but the amount of toppings is definitely suffering from 'shrinkflation' . Otherwise ????.
Every time I’m in the UK I find time to hit a pizza express. Love this location and the service was excellent.
Pizza and dough balls were amazing as always, and the prices very reasonable.
My daughter loved her dessert and I always look forward to my next visit.
Liv was amazing. She remembered us and what we ordered from our previous visit and she made us feel welcome.
I am absolutely pleased with her kind service second time now.
I highly recommend.
Went away feeling underwealmed. We ordered two salads and a pizza. I noticed a table across from us sent a pizza back, rejecting it because it was overcooked. When our order arrived the pizza was burnt, black around the outside, hard and simply inedible. It wasn't a tad overcooked, it was burnt. I sent it back and the replacement was much better. Serving up obviously burnt food is just not on.
This is disappointing for somewhere purporting to be a pizza specialist restaurant.
We both pre-booked and pre-ordered everything in advance, yet still the food took exactly 2 hours to arrive. Everyone was beyond starving. When they finally did arrive, they left out and forgot about four of the meals. When we explained the situation to the manager they weren’t even slightly apologetic, and just replied they’ll “see what they can do”. Food was expensive despite this level of service and the portions were small.
I understand managing wait times in a restaurant is difficult and number of customers can vary unexpectedly, but this was not even slightly close to the mark, and if accepting customers would result in a 2hr wait time with several forgotten orders, then perhaps Pizza Express is accepting far far more tables than they could manage.
Ordered delivery, food was cold, ordered extra garlic butter which I never received, and crowning achievement was the short hair I found on the last slice of my pizza. I can genuinely only hope it was a beard hair and not another type of hair. I feel sick.
Staff were very accommodating of my dietary issues (low-FODMAP), and I was able to eat my first pizza in nearly 3 years. It means so much to those of us that struggle, particularly with rarer conditions like mine, thank you :)
Place Pictures
Pizza Express Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Fireplace
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Braille menu
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Coffee
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Free water refills
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Healthy options
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Kids' menu
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Late-night food
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Quick bite
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Spirits
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Vegetarian options
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Wine
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Good for kids
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High chairs
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Toilets
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
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LGBTQ+ friendly
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 11:30 AM - 10:00 PM |
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| Tuesday | 11:30 AM - 10:00 PM |
| Wednesday | 11:30 AM - 10:00 PM |
| Thursday | 11:30 AM - 10:00 PM |
| Friday | 11:30 AM - 10:00 PM |
| Saturday | 11:30 AM - 10:00 PM |
| Sunday | 11:30 AM - 10:00 PM |
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Location
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