Quick Facts About Pro Nails
Pro Nails is a salon with clear strengths and weaknesses based on the comments provided. In this analysis, we will examine both the positive and negative aspects to provide a comprehensive understanding of the business.
Starting with the strengths, it is evident that Pro Nails has a dedicated and loyal customer base. One commenter expresses their loyalty to the salon, stating that they always return because they love the results and the ability to request different designs. This shows that Pro Nails excels in delivering high-quality nail services and meeting customers' preferences. Additionally, the salon's ability to accommodate walk-ins is seen as advantageous by multiple reviewers, indicating convenience and flexibility for customers.
Another strength mentioned is the excellent job done by a specific nail technician named Anna. One comment praises her attention to detail and precision in her work, suggesting that Pro Nails has skilled employees who can provide exceptional services. This positive feedback reflects positively on the salon as a whole.
Furthermore, the staff is commended for their friendliness and professionalism. One customer mentions that the employees were sweet and accommodating during a last-minute add-on service. Friendly staff can contribute to a positive customer experience and create a welcoming atmosphere in the salon.
On the other hand, the comments also reveal several weaknesses that Pro Nails should address to improve customer satisfaction. One recurring issue is the rudeness of a particular male employee. This negative feedback is significant, as it mentions that the employee does not listen to customer requests, lacks professionalism, and even makes customers feel uncomfortable. Such behavior has a severe impact on customer trust and loyalty. It is crucial for Pro Nails to address this issue by either providing additional training or reconsidering the employee's role within the salon.
Another complaint is regarding inconsistent service quality. Some customers mention fair or poor jobs for both manicures and pedicures. These negative experiences could be indicative of problems with employee training or lack of quality control in the salon. Inconsistent service quality can significantly impact customer satisfaction and loyalty. Ensuring that all staff members are adequately trained and held to the same standards is vital for Pro Nails to address this weakness.
Moreover, the salon's limited ability to provide complex designs or services, such as intricate nail art or specific nail techniques, is seen as a weakness by some commenters. This limitation may restrict the salon's appeal to customers who are looking for more creative or specialized services. Expanding the skill set of employees or bringing in additional nail technicians who specialize in these areas could help overcome this weakness.
Furthermore, there are complaints about inadequate attention to detail during services. One customer mentioned that toenails were not properly trimmed, and another comment mentions issues with gel thickness on nails. Ensuring consistent attention to detail and addressing these specific concerns is crucial for Pro Nails to maintain customer satisfaction.
In conclusion, Pro Nails has several strengths, such as a loyal customer base, talented nail technicians, and the ability to accommodate walk-ins. However, there are significant weaknesses that need to be addressed, including rude staff members, inconsistent service quality, limited service offerings, and a lack of attention to detail. By addressing these weaknesses and building upon their strengths, Pro Nails can enhance customer satisfaction and loyalty while attracting new customers to their salon.
Best TL Reviews
I am super loyal to Pro Nails! I have tried going other places and always end up coming back. I love my nails every time and really haven’t found another place that does a better job on my fills. I tend to come asking for different designs and they always deliver! I will say I always just walk in rather than making an appointment, as it seems like they tend to mostly operate on a first come first serve basis. But I will continue coming here as long as I can!
I had to chose 1 star but I give them a negative 5. I will never return. I don't think they care but the man there is always so rude I always seem to get him. I quit going there a long time ago. My mom and kids always went and we always had to have my daughter's nails redone because he just does what he wants and doesn't listen even when you show pictures. The kids got me gift cards for mother's day so I had no other choice. He was very rude wouldn't even talk to me. He barely cut my nails, my pinky toe nails are pointing to the sky, my calluses we're not even touched. He did not have issues speaking to his co-workers and giggling (I'm sure about me) as they were looking at me and my feet as he was speaking. I wanted a higher price pedi and I barely got lotion rubbed on my legs. I was also supposed to get my eye brows done but was so upset and embarrassed because he made me feel like I was a creature, I sprayed my toes with the spray to dry them, handed him both gift cards (that equaled more then the $30 pedi. He tried to return the one to me. I said no it's fine I won't be returning . He hollered thank you have a nice day sarcastically as I walked out the door. I was really looking forward to that treat cause I don't generally have the time to do stuff for myself. Way to be a man. Way to ruin my mother's day gift. I hope your proud of yourself sir. If your looking for a pamper day and deserve it please don't let that man take away your day. If the salon allows him to treat customers that way it speaks for the whole establishment. There are other salons in Chesterton that do way better work and are very polite.
Anna did a BEAUTIFUL job on my nails! I’m obsessed with the detail and precision she put in! I always love that this salon takes walk ins and really works it on the pedicure massages ???????? Thank you so much!
Pedicures are so-so. Didn’t attempt to trim toenails and only used the pumice bar for a few seconds. Had to request both be done and/or be done thoroughly. I’ve had my nails filled here a few times and they tend to leave the gel rather thick, which I do not care for. They are also only skilled for single color polish. You won’t get any sort of design here. If you’re looking for a quick pedi or fill in a pinch it’ll do, otherwise I’d recommend going elsewhere.
I had manicure few weeks ago and it was fair job.
I wanted to give them another chance...
Pedicure done today...
I think, child could do a better job. Don’t waste you money there.
I would not recommend.
Bad experience.
The staff took their time on my pedicure. They were very sweet and accommodating even with it being a last minute add on.
I’ve been coming here for years and it’s always amazing. Everything is always new out of the package and clean, they’re always very friendly, and always do a great job. My favorite place to get my nails done
I wanted to get the same thing I did two week’s ago. But a different color…. My whole nail wasn’t a dip powder. Just the tip was dipped…. The lady proceeded to tell me that I have to take off my whole acrylic to redo them…. No you don’t because they aren’t fully dipped. Then she never did a fill…. Which is what I was suppose to get. She painted them….. this is a poor choice. She’s the lady all the way in the back…. Next time I will come to the same guy who did them before in the front by the door… the red is today…… the blue is from two week’s ago….
Place Pictures
Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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