Quick Facts About Puccini Hair Design
Puccini Hair Design has several strengths based on the comments provided.
One strength is the exceptional skill of the hairstylists, particularly Lindsay. Customers consistently praise her ability to deliver their desired hair color and style. She has successfully transformed hair from black box dye to platinum, as well as achieving vibrant pastel purple shades. This showcases her expertise in color correction and achieving trendy hair colors. Lindsay also takes the time to consult with clients and replicate their reference pictures, ensuring customer satisfaction. The professional and efficient service provided by Lindsay is another strength mentioned by customers.
Another strength of Puccini Hair Design is the welcoming and friendly staff. The owner, Sal, is commended for creating a warm and inviting atmosphere. He goes above and beyond to ensure customers have a fantastic experience. This includes helping customers with directions to the salon, going out on the sidewalk to guide them, and even finding parking spaces. The staff's kindness and commitment to customer satisfaction contribute to the positive reputation of the salon.
The salon's availability and responsiveness are also highlighted as strengths. One customer mentioned calling urgently for a same-day appointment and being assisted by the staff in finding a suitable time slot. The staff's willingness to update the customer multiple times to accommodate their needs demonstrates a commitment to excellent customer service. Additionally, the salon owner, Mr. Puccini, was praised for fitting a customer in for an appointment even during a busy period. This level of flexibility and dedication to meeting customer demands contributes to the overall positive experience at Puccini Hair Design.
The inclusive and LGBTQ+ friendly environment of Puccini Hair Design is another strength mentioned by a customer. This highlights the salon's commitment to creating a welcoming and accepting space for all individuals.
Despite these strengths, there are a few weaknesses identified in the comments. One customer expressed difficulty in finding the salon, suggesting that clearer signage or directions may be beneficial. Another customer complained about feeling rushed by the front desk staff, deeming their behavior unprofessional and pushy. This indicates a need for improved communication and customer service skills in handling appointment scheduling.
Furthermore, one customer expressed dissatisfaction with the outcome of their haircut. The customer claimed that the haircut did not align with their specific requests and included photos to support their claim. This suggests a possible weakness in consistently achieving customer expectations and highlights the importance of clear communication between the stylist and client.
In summary, Puccini Hair Design has several strengths, including skilled hairstylists, friendly staff, responsive customer service, and an inclusive environment. However, there are areas for improvement, such as clearer signage or directions, better communication during appointment scheduling, and ensuring consistent delivery of customer expectations. Despite these weaknesses, the overall positive customer reviews and experiences indicate that Puccini Hair Design is a reputable salon.
Best TL Reviews
I’ve been going to Lindsay for years and my hair looks perfect every time. When I started going to her, I had almost black box dye in my hair and she brought my hair to my dream platinum (it took several sessions to get to that point, this wasn’t done in one day). This time last year I asked her to put purple in my hair and I’ve been obsessed with it since! The color always comes out exactly how I want, and is the most beautiful shade of pastel purple.
I’ve always been a satisfied customer at Puccini's and love the staff. They deliver quality work and service. Sal is always so warm and welcoming, he will go out of his way to make sure you have a fantastic experience.
Love love love this salon and can’t wait to come back for my next appointment!
I called urgently in the morning for their same day availability, and the staff was super helpful. He helped me by updating several times to inform the best time slot that works for us. I eventually had a haircut at my desired time! The hairstyle I wanted is actually simple but my hair is very thick and not easy to be done. The lady who cut my hair was very sweet! She told me every step before she will do anything with my hair. At first I was a bit nervous, but it turned out great and I love it! (all my friends complimented my beautiful hair a lot) ????
Lindsay was great! My haircut only took about 40 minutes and was very professional, comfortable, and efficient! She consulted and walked me through each step of the process and made sure I really loved my cut before I left! She immediately understood and was able to replicate my reference pic! Very affordable, very great overall!
I am not that familiar with Oakland, and I could not find this shop. I called and asked for directions right at noon, when my daughter's appointment was scheduled for. The shop owner actually left the shop and went out on the sidewalk, phone in hand, to direct me to the shop and to try to direct me to a parking place. I thought that was beyond the call of duty. Very kind of him. Also, yesterday, when my daughter called to see if she could get an appointment, Mr. Puccini fit her in today. Also very kind of him because the shop was busy. My daughter loved her haircut. This place deserves all of the good reviews it has received.
Edit-the owner is accusing me of lying and faking these pictures. This is the most absurd, rude, and disrespectful customer service I have ever experienced. After messing up my hair at least have the dignity to take responsibility and own up to your mistake.
Haircut is not at all what I asked for. Showed pictures of my exact haircut on my own hair and not only did my cut turn out uneven it looks nothing like what I asked for. I went in to get it leveled and parts of it are still uneven. I thought maybe it had just dried weird but after a shower the next day this is the worst haircut I have received. Photos are what I asked for vs what I received
First time visiting after trying to find just the right salon, it is an amazing and genuine salon, I’m so glad I found them! Tammy was so great and so knowledgeable! Highly highly recommend Puccini hair no doubts. :)
the front desk dude rushed me in because there would be a rush. um got there, and it was nearly empty. after haircut, my back was wet? unprofessional and needlessly pushy.
update: wow, "offered to help"? i don't remember you offering help while snipping at me about a 20 minute walk. you could have just said no, so i could have found a better service elsewhere
I'm so glad I found Puccini's. Came in last week for my second haircut, and everybody was so kind. LGBTQ+ friendly!
Place Pictures
Puccini Hair Design Info
Amenities
Health & safety
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Appointment required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
Amenities
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Gender-neutral restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
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Transgender safespace
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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Location
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