Rainford Charcoal Ltd

+44 1744 883379

183 Ormskirk Rd, Rainford, Saint Helens WA11 8HR United Kingdom of Great Britain and Northern Ireland

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Quick Facts About Rainford Charcoal Ltd

Rainford Charcoal Ltd, based on the comments provided, has both strengths and weaknesses. In terms of strengths, one recurring theme in the comments is the quality of the food. Commentators mention that the pizzas are the nicest they've ever had and that the food is usually really nice. This suggests that the recipes and cooking methods used by Rainford Charcoal Ltd are effective in producing tasty dishes. Additionally, the staff is also praised for being friendly and helpful, providing good service to customers. This positive interaction with customers can enhance the overall dining experience.

Another strength highlighted in the comments is the willingness of the staff to accommodate special requests. One commentator mentions that when they ask for items not on the menu, the staff are more than willing to make it for them. This flexibility in meeting customer preferences can be a major advantage, as it shows a commitment to customer satisfaction.

Reasonable prices are also mentioned as a strength. Commentators appreciate that the food is affordable, suggesting that Rainford Charcoal Ltd offers good value for money. This can attract a wide range of customers, including those on a budget.

However, there are also weaknesses identified in the comments. One issue is inconsistency. One commentator mentions that the food has gone downhill recently, while another expresses disappointment with the decline in quality of a specific pizza. Inconsistency in food quality can be a major weakness as it can lead to a loss of trust and repeat business from customers.

Another weakness identified is a lack of proactive response to mistakes. One commentator had a mix-up with their pizza order and when they contacted the restaurant, they were simply told "oops." This lack of accountability and resolution can result in frustration from customers and a negative perception of the establishment.

There are also concerns about the portion sizes. One commentator mentioned receiving a small kebab instead of a large, which was disappointing. Inconsistencies in portion sizes can result in dissatisfaction and the perception of poor value for money.

Additionally, there are concerns about the price increases. One commentator mentions that they have noticed a significant increase in prices, which they find to be steep. While it is understandable that businesses may need to increase prices, a sudden and significant increase can alienate customers and drive them to look for alternative options.

Overall, Rainford Charcoal Ltd has strengths in terms of food quality, friendly staff, willingness to accommodate special requests, and reasonable prices. However, weaknesses include inconsistencies in food quality, lack of proactive response to mistakes, concerns about portion sizes, and significant price increases. Addressing these weaknesses can help improve the overall experience for customers and ensure their loyalty to Rainford Charcoal Ltd.

Best TL Reviews

I am a fussy eater ,and when i ask for things not on the menue the staff are more thst wellcome to make it (popcorn chicken, lettuce,mayo,and onions) amazing

Nicest pizzas I've ever had, friendly staff and reasonable prices, I never go anywhere else!

Food is 10/10 service is very friendly and helpful. Would definitely recommend

We ordered half and half pizza. We got all vegetarian. Not to much of a problem. We phoned to explain and were told oops. That’s it. If I could offer a minus star I would. Please go to somewhere else that is exactly what we will be doing from now on. And the pizza isn’t that great

Ordered a large kebab and 12inch meat feast which cost 20 pound i got a small kebab and 12inch meat it was awful

Been coming here for years food is usually really nice and we would travel from winstanley because it was our favourite takeaway recently the food has gone downhill and I have noticed a massive increase in price I understand business need to increase prices every so often but it seems very steep I think we will look else where for our takeaway big disappointment as we loved ordering from here ????

Ordered take out pizza was very nice and so we're the chips.

I usually order the BBQ supreme pizza but lately the quality has gone down, hardly any BBQ flavour and the last time I was told it would be an hour, 1 hour 20 minutes later I was given a poor excuse and told it was ready but would be another 15 minutes, no apology, and no mention of reducing the bill or adding an extra, which is what has happened before in other places, it will be a while before I will be ordering from there again.