Royal Chicken & Pizza

+44 1702 462242

63 Southchurch Rd, Southend-on-Sea SS1 2NL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Royal Chicken & Pizza

Royal Chicken & Pizza place, based on the comments provided, has both strengths and weaknesses. In order to fully understand the strengths and weaknesses of the establishment, it is important to analyze the comments made by customers.

Starting with the weaknesses, the most common complaint is regarding the taste and quality of the food. Multiple comments mention that the chicken tasted like flour and lacked seasoning. One customer also mentioned that the chips were burnt and lacked flavor. Another comment stated that the fries had no flavor at all. These consistent complaints about the taste and quality of the food suggest a weakness in the food preparation and cooking process at Royal Chicken & Pizza.

Another weakness highlighted in the comments is the poor customer service. One customer mentioned that the staff was unfriendly and never greeted or thanked them. This lack of basic customer service and politeness can leave a negative impression on customers and discourage them from returning. In addition, there was a complaint about the delivery driver not giving the correct change, which reflects a lack of attention to detail and basic professionalism.

Furthermore, there was a comment about a mistake in an order and the staff's handling of the situation. The customer claimed that they received the wrong order and the staff did not properly rectify the mistake. This shows a lack of accountability and customer-focused approach, which can lead to dissatisfaction among customers.

On the other hand, there were also positive comments and strengths mentioned in the feedback. One customer stated that the food was absolutely gorgeous and arrived fresh and hot. They specifically mentioned that the chicken was crispy and juicy. Another customer recommended the lamb doner, praising it as the best they've tasted outside of London, highlighting its succulent texture.

Additionally, one customer appreciated the marinade used for the chicken, although they mentioned a desire for extra sauce options. Another comment mentioned the accuracy of the delivery time, with the food arriving fairly quickly. These positive comments suggest that there are elements of Royal Chicken & Pizza's food and service that are enjoyed by customers.

In terms of recommendations for improvement, one customer suggested amending the opening hours to be more accurate. This indicates a need for better communication and consistency in terms of operating hours. Another comment mentioned the desire for fresh fried chicken at all times, suggesting a possible improvement in the preparation and cooking process.

Overall, Royal Chicken & Pizza place has both strengths and weaknesses based on the comments provided. While there were positive remarks about the taste and quality of certain dishes, as well as the accuracy of delivery, the negative comments about poor customer service, lack of flavor in the food, and mistakes in orders indicate areas for improvement. By addressing these weaknesses and building on their strengths, Royal Chicken & Pizza can improve their overall customer experience and satisfaction.

Best TL Reviews

TERRIBLE!!!

the chicken just tasted like flour , the delivery driver did not give me the correct change and the chips are crusty and burnt!

This was this in my burger. I call and explain the situation to them, and they wanna bad review over a new burger.

The fries also have no flavor.

The best choice is to never buy food from here ????

Worst place in Southend..Food poisoning guaranteed!Staff unfriendly, never say hello or thank you!Shame on you! Never come back..

Absolutely gorgeous food.

Arrived fairly quickly. Was fresh and hot. Chicken was crispy and juicy. Ordered the mega mix burger.

It was gorgeous. Lots of sauce and salad. Buns were crispy and not soggy.

Highly recommend

The lamb doner is the best I've tasted outside London. Succulent yet not too greasy like others. Hold the chilli sauce for me though!

They marinade their chicken well, I wish they'd give an option for extra sauce. They should also amend their opening hours so they are accurate. I wish they'd use fresh fried chicken at all times, but this is a stretch no matter where they sell fried chicken.

Chicken is so pale like there's no seasoning. Doesn't taste of anything. The chips have a weird taste and no salt or sauces were included or even offered.

bad avoid - i ordered over phone, there mistake on a order 31/05/2021,

donner and chips instead got kebab with sauce, they didnt have correct changed so i paid £17 for grilled wing mushroom and some slop, they said we would sort it, instead making excuses and changing people on the phone, lying dont care if your busy no ones pay 17£ and not get what you paid for - please advise and you have been reported