Royal Nails & Spa (NAILS.WAXING.LASHES)

+1 803-798-0140

652 Bush River Rd Ste F, Columbia, SC 29210 United States of America

Open Today: -

Quick Facts About Royal Nails & Spa (NAILS.WAXING.LASHES)

Royal Nails & Spa (NAILS.WAXING.LASHES) has received both positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments and provide a comprehensive review.

One of the strengths of Royal Nails & Spa is the positive feedback received regarding their services. Customers mentioned that they have been using the salon for years and have never been disappointed. Sandy and Tina, in particular, were praised for their skills in lash extensions, waxing, and nail services. The customers mentioned that they always get exactly what they ask for at a good price, indicating that the salon provides quality services that meet customer expectations.

Another strength highlighted by the customers is the cleanliness and organization of the salon. It seems that Royal Nails & Spa maintains a hygienic and well-kept environment, which adds to the overall positive experience. A clean and organized salon creates a welcoming atmosphere for customers.

The friendly and efficient staff is also mentioned as a strength of the salon. Customers appreciated the professionalism and demeanor of the employees, which contributed to their overall satisfaction. A friendly and efficient staff creates a pleasant and comfortable experience for customers.

However, some weaknesses of Royal Nails & Spa were also highlighted in the comments. One customer mentioned that they caught conjunctivitis from the eyelash extensions done by Sandy. This raises concerns about the hygiene and safety practices at the salon. It is important for the salon to ensure proper sanitation and hygiene protocols to avoid any potential infections or health risks to customers.

Another weakness mentioned is the rude and arrogant behavior of Sandy and her husband. Customers mentioned instances where they were treated disrespectfully, leading to their decision to no longer visit the salon. Rude behavior can significantly impact customer satisfaction and the reputation of the salon.

Additionally, a customer expressed dissatisfaction with the quality of their nails. They mentioned that their nails looked horrible and that they paid a high price for a poor quality service. This highlights a potential inconsistency in the quality of services provided by the salon, which can negatively impact customer loyalty and satisfaction.

Furthermore, the issue of nail breakage was mentioned by another customer. This raises concerns about the skill and technique of the nail technicians at Royal Nails & Spa. Nail breakage can indicate a lack of attention to detail or improper technique, which can result in customer dissatisfaction.

In conclusion, Royal Nails & Spa has several strengths, including positive customer feedback, cleanliness, organization, and a friendly and efficient staff. However, there are also weaknesses in terms of hygiene and safety concerns regarding conjunctivitis from eyelash extensions, complaints about rude behavior from staff, inconsistent quality of services, and nail breakage issues. It is important for the salon to address these weaknesses and work towards improving their services and customer experiences.

Best TL Reviews

The best salon! I’ve been using Royal Salon for years and nothing compares! Sandy does my lashes and waxing and Tina does my nails, and neither ever disappoint. I always get exactly what I ask for at a good price. The salon is always clean and organized. Staff is friendly and efficient! If you need waxing, eyelashes, eyebrow tint, manicure, or a pedicure this is definitely the place to go!!

I caught conjunctivitis from the eyelash extensions done by Ms. Sandy. Please be careful you guys I say this because you only have two pairs of eyes. I wasn't going to write this review, but the way I was spoken to by Sandy led me here. She was very rude and didn't care (Why would she. It wasn't her). Please put yourself first and don't let her do your eyelash extension.

Response to Owner:

Firstandformost, I did call talk to someone on the phone and it was Sandy and she was rude. I didn't wear make up and I know the aftercare of eyelashes. I'm licensed in that profession and I know how to take them off.

Now, I did took before and after pictures, but I can't post those because they contain my child(I'm not going to blur his face out either) It happened so fast that I couldn't enjoy them and photo bomb pictures of myself. Lastly, I am a busy woman I am always working and I don't live close by to come talk to you. Unfortunately I had to stay home and recover. I could't be around anybody to protect them and me. (I couldn't see to drive).

I take responsibility though I should've left when you got in that verbal dispute with your customer. Maybe you was mad and you accidentally did something because you was upset with her.

Can not do nails 2 of my nails broke on my other hand nails look like I had them 2 weeks do not waste your coins here! Stick with your nail tech

I have frequented this salon for several years but I never noticed how rude and arrogant Sandy and her husband are. I was waiting to get my lashes done and was next in line. I assume it was Sandy's lunch break bc she just leaves without saying anything and so I ask her husband ,twice, if Sandy was leaving for lunch. He looks me right in my face without answering and then turns to his coworker and starts a whole conversation. You can't be rude and get my money too. I'm done.

Andrea is the best! Showed her a wish picture and she executed my idea to the T! I’m in love with my toes all over again! She’s here everyday except for Tuesday and sundays????

I got my nails done on 7/28 by Tina. It was the fastest I’d ever had my nails done & I was skeptical as to how fast it was done. I even mentioned it to her that I hope they last. Well as of today as I write this review a month later they are still intact just grown out (to be expected) I wish I had Tina where I live because I would definitely be a regular for her

My nails look horrible. I paid $20 just for them to paint my toes and this is what I got.

Should’ve done it myself.

My nail chipped and it hasn’t been 6 hours. The quality is poor. Left my nails VERY messy.

I've been living in Columbia since 2018 and I kid you not , I have tried so many different ppl for my eyebrows. None were worth 12-15$ when I come from a place where it's only 7$-8$. I hated them so I honestly have been doing them myself or let someone just clean them up and just deal with what comes after just so they wouldn't be so thick and wild looking lol. Anyway if you come for eyebrows PLEASE SEE ANDREA!!! Let's just say I'll be going here from now on.