Quick Facts About Royal Nails
Royal Nails place, based on the comments provided, has both strengths and weaknesses that can be discussed.
Starting with the strengths, one recurring theme in the comments is the praise for their prices. Multiple customers mentioned that the prices at Royal Nails are better than those of their local competitors. This indicates that the salon offers competitive pricing, which can be a major strength as it attracts customers who are looking for affordable options.
Another strength highlighted in the comments is the quality of the work. One customer mentioned that their nails were done exactly like the picture they provided, and they did not have to pay a high price for it. This suggests that Royal Nails pays attention to detail and delivers excellent results. Additionally, the comment regarding pedicures indicates that all the staff members do great pedicures consistently. Consistency in delivering high-quality services is an important strength as it builds trust and loyalty among customers.
The presence of a talented and reliable nail technician, David, is also mentioned as a strength. Several comments express trust and satisfaction with David's work. Customers appreciate his genuine interest and ability to make their toenails look good, even if there are prior issues. Having a skilled and trusted technician like David can be a significant strength for the salon, as it generates positive word-of-mouth and attracts customers who specifically request his services.
Moreover, in the comments, Q, the manager, is praised for his great customer service and engaging conversation. This indicates that the management at Royal Nails values excellent customer service and creates a positive and welcoming atmosphere. Good management is crucial as it sets the tone for the overall customer experience.
On the other hand, several weaknesses were also pointed out in the comments. One customer had a negative experience with an older lady who provided a subpar pedicure. The customer felt disappointed with the lack of proper cleaning and removal of dead skin. This highlights an inconsistency in the quality of service within the salon. Such negative experiences can have a significant impact on the reputation and customer satisfaction of Royal Nails.
Another weakness mentioned in the comments is the rushed and inadequate service provided by a particular technician. The customer felt that the pedicure and massage were not delivered properly, and the nails came out crooked and sloppy. This points towards possible issues with training or lack of attention to detail from this specific technician. Inconsistencies and lacking skill level among some staff members can harm the reputation and overall quality of the salon.
Understanding English was also mentioned as a potential weakness. Some customers felt that the staff members did not understand English well, which led to miscommunication and a lack of response to feedback. Proper communication is essential for meeting customers' needs and resolving any concerns. A language barrier can hinder the overall customer experience and create frustration.
Based on the comments, it can be concluded that Royal Nails has strengths in terms of competitive prices, overall quality of work, the presence of a talented nail technician, and good customer service from the manager. However, weaknesses in consistency, skill level, and communication can negatively impact the customer experience and overall perception of the salon.
Best TL Reviews
Love love love this place! Their prices are great and their quality is even better I showed them a picture of how I wanted my nails, and my nails were done exactly like the picture and I did not have to pay an arm and a leg! I won't go anywhere else!
The prices are definitely better than some of their other local competitors. I personally try to always get David to do my nails. I feel like he actually cares about the quality of his work whereas the other ladies kind of just try to upsell you and get upset if you don't want gel. They do a great job with pedicures, (all of the staff I've encountered do great pedicures) and are priced really well.
I dont trust anyone else when it comes to pedicures. David is the MAN he works hard and shows genuine interest to help your toes look good and "normal" if you have "struggling" toenails. I don't feel judged! and he never shows hesitation. I trust his work so much i even started bringing my grandma to him as well! He changed the game for me when he put acrylic on my big toes. Im in love with my feet now! (acrylic NOT shown in the pics uploaded :( )We love making his day by tipping him EXTREMELY WELL. We are grateful! that is why! If he ever leaves, im following. period.
Q, the manager, is so great and flexible. He has awesome customer service, funny, and gives genuine conversation...hes a real one! So kind!
Have been going to royal nails for a while now and ive literally have had everyone there do my nails but by far ive always loved the way khen does my nails he takes his time and they last a long time.
I had my worst pedicure experience ever here. I’m not telling you not to go here, so if you do go, AVOID the older lady. She just cut my nails, washed my feet, and gave me a massage. She didn’t clean my nails or remove the dead skin. I would had said something, but I felt bad because she’s an older person and also spoke little to no English. Worst $30 spent of the day.
Avoid this place. The pedicure was okay but def not worth the $35 he rushes thru the massage and tickles . It’s weird. The rocks were cold and again just 5seconds . And he didn’t remove any dead skin or anything he literally half azz washed my feet. And ticked my for 5 seconds then spent forever clipping my nails and made them crooked. Instead of removing the dead skin around the nail. It was irritating because even when I’d comment about lack of service everyone acted like they didn’t understand English. Just saying ok ok. They did my nails same time they were doing my feet and they came out awful. They were crooked and all different shaped and the polish was running everywhere. He tried to just paint over it but they were bumpy and bulky and sloppy. I walked out. And only paid for the half azz pedi. He wouldn’t even just remove them or attempt to fix. They were awful. A got a simple color tip medium length. Square shape Nothing difficult . Waste of 2 hours.
I called last minute, they took me in and did a fantastic job. I wanted something pretty and he helped explain powder colors. I loved my hands and feet once they were done. I wish I could add a picture of them..very satisfied with Andy. l recommend them for sure
DO NOT I REPEAT DO NOT GET A FILL BY THE OLD MAN. I wanted my coffin nails like I normally get from there but he made them look squared. My pinky fingers was supposed to be pointed but it’s not, he said bcuz it’s to short. Really this he needs more training or stick to doing feet because I am soooooooo disappointed and unhappy. Lynn is the one I would recommend getting your nails done by she hooks you up. But I will not be getting my nails done by this man anymore if Lynn is not available I will go some where else
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Royal Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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