Rubens Coffee

+44 151 348 4889

202 Telegraph Rd, Heswall, Wirral CH60 0AJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rubens Coffee

Rubens Coffee place received a variety of comments that highlight both its strengths and weaknesses. On the positive side, customers praised the good quality coffee and noted that the staff were pleasant and friendly, which created a nice atmosphere. The spacious layout of the cafe also provided ample seating options, and the location of the cafe was deemed perfect.

One customer specifically mentioned that the flat white coffee was excellent, and the babycino made with care and attention, which pleased their daughter. Another customer mentioned that the coffee was always made to perfection and that the staff were first-class. These comments indicate that the coffee is a standout feature of Rubens Coffee place, catering to different tastes and preferences.

The dog-friendly policy of the cafe was also appreciated by customers, as it provided a bonus for dog owners looking for a coffee place to visit. The availability of seating both inside and outside was mentioned as well, providing customers with different options to enjoy their coffee.

However, there were also several weaknesses identified by customers. One of the main weaknesses was the state of the toilet facilities. A customer mentioned a dirty sink and broken flush, which is an important aspect that contributes to the overall customer experience. Clean and well-maintained facilities are crucial for a pleasant dining experience.

Another weakness identified was the inconsistent service. One customer mentioned that when the staff includes the mother of the manager, the service becomes miserable. They also mentioned that on a cold day, the doors were kept open, and when the customer closed them, they were reprimanded by the manager's mother in a rude and disrespectful manner. This lack of customer-friendly behavior from certain staff members is likely to leave a negative impression on customers.

The customer also mentioned that the non-cake food was lacking and overpriced for the quality. While the cake selection was good, it was deemed overpriced. The comment about cost-cutting in the wrong area, such as removing newspapers that were a customer draw, suggests a potential mismanagement of resources.

Another customer mentioned a rude member of staff who was dismissive and rude on multiple occasions. When the customer tried to make a complaint about this staff member, the senior member of staff responded by telling the customer not to come back again, which is both unprofessional and inappropriate. This type of behavior from staff members, especially senior staff, can greatly impact the overall customer experience and potentially discourage repeat visits.

In conclusion, Rubens Coffee place has strengths in terms of its good quality coffee, friendly staff, and spacious layout. However, there are weaknesses in the form of poor toilet facilities, inconsistent service, overpriced food items, and instances of rudeness from certain staff members. These weaknesses should be addressed by the management to enhance the overall customer experience and increase profits.

Best TL Reviews

Coffee good and staff were pleasant and a nice atmosphere.

Unfortunately let down by the toilet facilities. Dirty sink and broken flush.

Bit of a chameleon this place. (Heswall) When the staff includes the mother of the manager service is miserable. On a freezing day the doors were wide open As i did not want to catch cold i closed them. This woman told me in no uncertain and very rude terms they must be open. Used covid as a poor excuse which was nonsense. She and her son, the manager? are not customer friendly at all.

The other staff members are just great and can't be faulted.

The drinks are fine but the non cake food is lacking and overpriced for the quality. The cake selection is good but well overpriced.

With decent management from the top this place could increase profits greatly and give a much better customer experience.

Having newspapers was a great customer draw but they no longer do it. Cost cutting in the wrong area.

The location of this cafe is perfect. The owners need to get a grip.

Should be full at 3pm on a friday

Really excellent coffee. Flat white medium (4 shots) was excellent. The babycino was made with care and attention (i.e. not too hot or cold with some chocolate) which my daughter really loved in the park. Great start to a Sunday

커피맛은 매우 신선하며, 직원들은 매우 친절하고, 여유있는 오후를 보내기에 좋은곳이다.

Always able to find a table for our occasional morning coffees here, as the layout is spacious - (unlike the West Kirby branch, which is cramped and noisy, and which we've often had to walk out of due to lack of a free table). Great coffee, and staff always offer to heat up our Danish pastries. Dog-friendly, too, which is a bonus.

Always a good place for coffee first thing on a Saturday morning.

Staff are first class and the coffee is made to perfection.

Wanted to make a complaint about rude member of staff who had been horrible. Dismissive and rude not able to say please or thank you on two separateoccasions. The senior member of staff told me not to come back again because I had described his mother. He instructed other junior members of staff to no longer serve me

Great coffee and nice cake. Areas to sit out front and back too. Plenty of space.