Ruby Chinese Takeaway

+44 1945 585811

12 Nene Quay, Wisbech PE13 1AQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Ruby Chinese Takeaway

Ruby Chinese Takeaway has received both positive and negative comments regarding various aspects of their service and food quality. In order to analyze their strengths and weaknesses, let's break down the comments provided:

Strengths: 1. Great late night choice: The fact that Ruby Chinese Takeaway is open late is a significant advantage for customers who are looking for a late-night meal. This can attract a large customer base who crave Chinese food during non-traditional hours. 2. Impressive service: The young lady serving disappeared with the customer's order, cooked it herself, and reappeared 15 minutes later. This demonstrates efficient and prompt service, which is likely to leave a positive impression on customers. 3. Accurate timing: Several comments praise Ruby Chinese Takeaway for sticking to their promised delivery or collection time. This reliability can increase customer satisfaction and loyalty. 4. Good tasting food: Multiple customers mention that the food at Ruby Chinese Takeaway is delicious, which is a crucial factor for any restaurant. Positive feedback regarding the taste of the food indicates that the chefs are skilled in preparing dishes that are enjoyable for customers. 5. Food hygiene rating: Ruby Chinese Takeaway is commended for having a food hygiene rating of '5'. This indicates that the establishment follows proper hygiene and cleanliness procedures, which can enhance customer confidence in the safety and quality of their food.

Weaknesses: 1. Poor food quality and ingredients: One customer mentions that the quality of the duck was lacking, with mostly bones and subpar taste. Another comments that the crispy shredded beef was not crispy and that the sweet and sour chicken was stomach-churning. These criticisms imply that Ruby Chinese Takeaway might not consistently use high-quality ingredients or maintain consistent food quality standards. 2. Lack of customer care: A customer who ordered a dish specifically for someone with allergies was disappointed to receive a coated dish instead of a grilled one. When they contacted the restaurant, the response was unsympathetic and unhelpful. This lack of care for customers with allergies is an essential issue that needs improvement. 3. Delivery drivers' behavior: One customer complains that their delivery driver tried to scam them out of money by giving them short change. This raises concerns about the integrity and honesty of the delivery staff, which can negatively impact the overall customer experience and the reputation of the establishment.

In conclusion, Ruby Chinese Takeaway possesses strengths such as being a great late-night choice, impressive service, accurate timing, good tasting food, and a high food hygiene rating. However, they have weaknesses including poor food quality and ingredients, a lack of customer care for allergies, and issues with delivery drivers. These weaknesses should be addressed in order to improve the overall dining experience and reputation of Ruby Chinese Takeaway.

Best TL Reviews

Great late night choice for a Chinese meal. The young lady serving disappeared with my order; cooked it herself and reappeared 15mins later - very impressive! I settled down 10 mins after with a glass of wine and enjoyed every mouthful of this delicious Chinese food.

Always friendly, good tasting food and the big thing if they say 20minutes for collection it is 20 minutes.

Best Chinese food in town! Great service, big portions! 5*

We very much appreciate the food hygiene rating being at a '5' and assume the food was prepared excellently however the food quality is very poor. We ordered duck and it was mostly bones. You can just tell the quality is lacking (perhaps to increase profit?). Crispy shredded beef not crispy, sweet and sour chicken hong kong style flavour stomach churning.

Good service, arrived promptly

Good hygiene

Poor quality ingredients which makes the food taste foul.

Will not be ordering here again anytime soon

In my opinion the best Chinese takeaway in Wisbech. Reasonable prices, good food ????

197 new fave 18 and chicken chow mein £20 absolutely Fantastic, tasty and has turned into an almost weekly munch! Delish!

Have been a customer for years and never had issue before. Made an order today for someone with allergies and purposely chose a dish that said item was grilled. The dish came and was in a coating and not grilled. Called the restaurant regarding this was was told there as nothing they could do. No care for customers with allergies

Lovely food! Best chinese place to go to but i must say the delivery drivers try to scam you out of money. Ordered today and got given short of change, need to work on that.